The Centre for Internet and Society
http://editors.cis-india.org
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Facial recognition at airports promises convenience in exchange for surveillance
http://editors.cis-india.org/raw/indian-express-nishant-shah-october-20-2019-digital-native-in-your-face-artificial-intelligence-biometric-facial-recognition-smart-technologies
<b>If smart technology is promising you a few hours of convenience, what is it asking you to sign away?</b>
<p>The article was published in the <a class="external-link" href="https://indianexpress.com/article/express-sunday-eye/digital-native-in-your-face-artificial-intelligence-biometric-facial-recognition-smart-technologies-6073002/">Indian Express</a> on October 20, 2019.</p>
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<p style="text-align: justify; ">I was checking in for a flight, when the desk manager asked me if I would like to participate in a beta-programme that they are deploying for their frequent flyers. “No more checking-in, no more boarding passes, no more verification queues,” she narrated with a beaming smile. Given the amount of travelling I do, and the continued frustrations of travelling with a passport that is not easily welcome everywhere, I was immediately intrigued. Anything that makes the way to a flight easier, and reduces the variable scrutiny of systemically biased algorithmic checks was welcome. I asked about the programme.</p>
<p style="text-align: justify; ">It is a biometric facial recognition programme. It recognises my face from the minute I present myself at the airport, and from there on, till I am in the flight, it tracks me, locates me, offers me a visual map of my traces, and gives me seamless mobility, alerting the systems that I am transacting with, that I am pre-approved. I saw some mock-ups, and imagined the ease of no longer fishing out passports and boarding passes at every interaction in the airport. I could also see how this could eventually be linked to my credit card or bank account, so that even purchases I make are just seamlessly charged to me, and if there is ever any change of schedule or emergency, I could be located and given the assistance that would be needed. It was an easy fantasy.</p>
<p style="text-align: justify; ">I was almost tempted to sign up for it, when out came a data consent form. It was about two-pages long, with tiny print that makes you think of ants crawling on paper in orchestrated unison. I stared at those pages for a while, and turned to the manager. “How exactly does this system work?” She was startled for a second and then gave me a long, reassuring answer. It didn’t have much information, but it did have all the buzzwords in it — “machine learning”, “artificial intelligence”, “self-learning”, “data-driven”, “intuitive”, “algorithmic” and “customized” were used multiple times. That’s the equivalent of asking somebody what a piece of poetry could mean and they say, “nouns”, “verbs”, “adjectives”, “adverbs”, and “participles”.</p>
<p style="text-align: justify; ">Her answer was a non-answer. So I cut through all of it, and asked her to tell me who will collect my data, how it will be stored, and whether I will be able to see how it will be used. She pointed at the unreadable two pages in front of me, and said that I would find all the information that I need in there. I walked off to my flight, without signing on the dotted line or the consent forms, but I was surprised at how uncanny this entire experience was. I had just been asked to submit myself to extreme surveillance for a trade-off that would have saved a few hours a year in my life, and enabled some imagined ease of mobility in purchasing things. It wasn’t enough that I was going to pay money, I was also going to pay with my data.</p>
<p style="text-align: justify; ">In that fluffy dream of easy movement and transacting, I had accepted the fact that this service, which was being presented as a privilege, was an extremely invasive process of surveillance. I had also skipped the due diligence of who will use this data of my body and being, and for what purposes. When I asked for information, I was given a black box: a legal contract that is as inscrutable as it is unreadable, and empty words that pretend to describe a system when all they produce is an opaque description of concept-words. Had I not asked the couple of extra questions, and if I was not more persistent in getting actual information, I would have just voluntarily entered a system that would track, trace, and record me at a level that turns the airport into a zoo.</p>
<p style="text-align: justify; ">This is the trope that SMART technologies have perfected — trading surveillance for promised convenience. The airport is already a highly surveilled space, but when these SMART technologies enter our everyday spaces, the amount of information they collect and store about us is alarming. The possibility that every surface in the city is an observation unit, that every move we make is recorded, that our lives are an endless process of silent verifications that seamlessly authorise us, is scary. Because, by corollary, when we become deviant, unintelligible, or undesirable, the same checks can turn hostile and be used for extreme persecution and punishment. I am not a technology sceptic but I am also getting wary of smart technologies being presented as magic where we don’t need to worry about how it is done, and just look at the sleight of hand that keeps on showing us the illusion while hiding the menace.</p>
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For more details visit <a href='http://editors.cis-india.org/raw/indian-express-nishant-shah-october-20-2019-digital-native-in-your-face-artificial-intelligence-biometric-facial-recognition-smart-technologies'>http://editors.cis-india.org/raw/indian-express-nishant-shah-october-20-2019-digital-native-in-your-face-artificial-intelligence-biometric-facial-recognition-smart-technologies</a>
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No publishernishant2019-11-02T07:07:41ZBlog EntryKashmir’s digital blackout marks a period darker than the dark side of the moon
http://editors.cis-india.org/raw/indian-express-nishant-shah-september-15-2019-kashmirs-digital-blackout-marks-a-period-darker-than-the-dark-side-of-the-moon
<b>While we mourn the loss of connection with the moon, remembering a digital blackout closer home.</b>
<p style="text-align: justify; ">The article by Dr. Nishant Shah was <a class="external-link" href="https://indianexpress.com/article/express-sunday-eye/shrouded-silence-chandrayaan-2-vikram-lander-kashmir-modi-370-5989905/">published in Indian Express</a> on September 15, 2019.</p>
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<p style="text-align: justify; ">When the news came, I was struck with a profound sense of loss. The iced coffee on my desk wept condensed tears as social media started flooding with the news that we have lost contact. There is a complete communication blackout. The last minutes which were the most critical, are now shrouded in mystery. We are doing all we can to reach out, to ping, to find a way to get some information — any information — that tells us that things are all right. People are waiting with bated breath to see if a connection will be made. There is widespread anxiety that comes from knowing that something historic has happened but there is a complete lack of knowledge about it.</p>
<p style="text-align: justify; ">At this point, all attempts at trying to get more information are proving to be futile. The devices that we have pinned our optimism to — seldom remembering that hardware fails — and the streams of communication that have become our digital default have let us down. At this point, in the absence of any clean data, we will be clinging to straws. Maybe one solitary ping will tell us that things are all right. We have given up on long stories, but just a cough, a sneeze, a chortle, a hiccup — anything right now, that tells us there is hope, there is a future, there is a tomorrow where we might be able to take back control, would be welcome. Scientists, journalists, politicians, and the common person on the street, all wait to hear more. But as of now, all we get, as we persistently update our screens and push at buttons, is silence.</p>
<p style="text-align: justify; ">That silence breaks us. To reach out and get nothing back. To have the entire infrastructure of digital and satellite communication and see it turn to nothing but technojunk in the split of a second. To depend, now, on the unknown — not sure what happens to those who cannot be heard and also those who wait to hear — is unnerving. We fill up the silences with many things — assurances from the Prime Minister about how this is a temporary glitch and we will do better; analysis from media about what could and would have gone wrong in this mission; opinions from people questioning the validity of this move and also bemoaning the validity of our expertise and knowhow; the viral cries of triumph from those who see this as a step in the right direction.</p>
<p style="text-align: justify; ">However, it is undeniable that the silence fills us up with sense of grief and loss, making us wonder what the future will hold. And this is not just an individual future but a collective one, where we start realising how technological control and regulation can define and determine our conditions of speech, silence, and connection. It is the moment where we question our brute optimism in science and technology and our soaring ambitions of impossible sounding futures, of singularity and connectivity.</p>
<p style="text-align: justify; ">Oh, and while I was trying to process the silence of stifled speech and throttled thoughts in Kashmir, which has been under an information and digital blackout for more than a month now, the news of the <a href="https://indianexpress.com/about/chandrayaan-2/">Chandrayaan</a>-2’s possible failure and the last minute non-responsiveness from the Vikram lander also trickled in. When the lunar mission news unfolded, I earnestly thought that people were talking about Kashmir — so emotional, passionate, and human, was their interest in the well-being of the exploring robot. Had it landed safely? Was it still chugging along? Was it hurt? Did it get a lunar pellet stuck in its skin?</p>
<p style="text-align: justify; ">It took me a while to process that the outpourings of grief and optimism were about the loss of the robotic vehicle’s data stream and not about the loss of voices from Kashmir. I had to reorient my thoughts to figure out that the disconnection from moon was more urgent than the disconnection from people who have been silenced through digital tyrannies. It did give me a pause to realise that the fate of a hurt robot on the moon seemed to generate more concern than the fate of hurt generations of people in the paradise on earth that we have sequestered from the external world.</p>
<p style="text-align: justify; ">I had to figure out why the Chandrayaan, made in India and a triumph of our space programme, was a global event, whereas the violation of universal human rights through a technological blackout was still internal matters. This technological silence, which will hopefully be a temporary disruption, and, at the most, an expensive lesson for future space missions, refuses to take my attention. I will go back to listening for a sign of voice, of hope, of dignity, and of respect from Kashmir, where the digital blackout continues to mark a period darker than the dark side of the moon.</p>
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For more details visit <a href='http://editors.cis-india.org/raw/indian-express-nishant-shah-september-15-2019-kashmirs-digital-blackout-marks-a-period-darker-than-the-dark-side-of-the-moon'>http://editors.cis-india.org/raw/indian-express-nishant-shah-september-15-2019-kashmirs-digital-blackout-marks-a-period-darker-than-the-dark-side-of-the-moon</a>
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No publishernishantResearchers at Work2019-09-26T16:26:16ZBlog EntryDigital Native: How free is the internet?
http://editors.cis-india.org/raw/indian-express-nishant-shah-august-18-2019-digital-native-how-free-is-internet
<b>It is contradictory and confusing as it amplifies as well as destabilises the order of things.</b>
<p style="text-align: justify; ">The article by Nishant Shah was <a class="external-link" href="https://indianexpress.com/article/express-sunday-eye/digital-native-how-free-is-the-internet-5907436/">published in Indian Express</a> on August 18, 2019.</p>
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<p style="text-align: justify; ">With the Internet came freedom. Freedom to converse, curate, collect, create, and circulate. The freedom to be, think, act, and connect is the promise of democratisation of the Internet. It enables people across traditional silos to reach over and form new bonds of belonging and coming together. It challenges the vanguards of knowledge by curating information from multiple sources, challenging the status quo with new critical voices. It destabilises the erstwhile centres of information and knowledge production and kickstarts a zeitgeist of user-generated content. It builds an architecture that makes everybody their own personal archivist, chronicling lives in minutiae that would otherwise have been lost. It makes us not just mobile-wielding people, but mobile people, finding an ease of movement that was unknown to older generations.</p>
<p style="text-align: justify; ">The freedom to be who we are, to do what we will, and to form commons of collective action and agency marks the internet age. And yet, this freedom is paradoxical. Even as it crosses boundaries, it creates new borders through granular filter bubbles that reinforce our dogmatism. While it challenges the status quo, it also gives way to polarised expressions of hate and violence resulting in digital troll armies and physical lynchmobs. The freedom to choose what we collect and who we speak to increases individual choices while compromising collective civil liberties at the behest of authoritarian governments and surveilling corporations. We write our new histories while also revising the old ones to disarticulate protections afforded to the most vulnerable of our communities. The internet, it would seem, is contrary, contradictory, and confusing as it simultaneously amplifies and destabilises the order of things.</p>
<p style="text-align: justify; ">This contradictory nature of the internet easily lends itself to politics of despair, questioning the value and worth of internet freedom if its harms seem to outstrip the affordances it offers. Once you see people on Twitter asking for their food delivery persons to be changed because they come from a different religion, you have to think fondly of the times when people’s bigotry was limited to their living rooms. The mindless flurry of good-morning messages and misogynist jingoism that marks our WhatsApp groups make us seriously question if unmediated information flow is actually worth it. Every instance of targeted advertisement, manipulative content, and misinformation that comes our way through correlating algorithms force us to evaluate the value of user-generated content. A couple of hours on Instagram and Snapchat and looking at people performing their lives as flattened fakeness on scrolling screens gives us existential thoughts about whether all these friends, followers, likes, and hearts are worth the trouble they seem to be putting people into. A look on the dark side and it is easy to be convinced that Internet Freedoms need to be controlled, regulated, and clamped down upon.</p>
<p style="text-align: justify; ">These are questions that can inform policies, shape user behaviour, and control the regulation of information towards censorial, closed, and opaque information systems. This is dangerous because all of these questions are about the “freedom to” promises of the internet. They focus on actions, transactions, reactions, and exactions of our digital behaviour. However, in censoring and regulating these “freedoms to” we often end up cracking down on “freedoms of”. We have to remember that the despair of the “freedoms to” are about the human capacity to abuse the freedoms given to us. Whereas the “freedoms of” are the abstract but material freedoms of speech, expression, self-determination, dignity and life, and if we don’t distinguish the two, we would compromise our fundamental rights in the quest of curtailing specific actions.</p>
<p style="text-align: justify; ">We need to recognise these “freedoms of” as fundamental freedoms without which the very conception of contemporary human life is difficult. Concentrating only on the “freedom to” allows for suspensions of our basic rights: an intermediary removing and censoring information without due process, bloggers getting arrested for political protests, civil society organisations trolled and silenced, individual information leaked, big data sets sold without consent, and direct attacks on those who critique the status quo. Internet’s “freedom of” is not just about regulating technology and penalising human behaviour but about the foundational rights and liberties we protect and champion as humans. If the dark side of the abuse of “freedom to” gives us despair, the optimistic imagination invested in the “freedom of” gives us hope. I am not going to facetiously declare that Internet Freedoms are Human Freedoms, because it is too trite an equivalence. But, an authoritarian control of Internet Freedom to action can severely compromise our rights to being free, and human.</p>
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For more details visit <a href='http://editors.cis-india.org/raw/indian-express-nishant-shah-august-18-2019-digital-native-how-free-is-internet'>http://editors.cis-india.org/raw/indian-express-nishant-shah-august-18-2019-digital-native-how-free-is-internet</a>
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No publishernishantResearchers at Work2019-09-04T01:47:03ZBlog EntryWhy I’m not going to tell you about the dangers of apps like FaceApp
http://editors.cis-india.org/raw/nishant-shah-indian-express-july-28-2019-why-i-am-not-going-to-tell-you-about-the-dangers-of-apps-like-face-app
<b>Concerns about privacy, aimed solely at users, are better directed at owners of digital infrastructure.</b>
<p style="text-align: justify; ">The article by Nishant Shah was published by <a class="external-link" href="https://indianexpress.com/article/express-sunday-eye/faceapp-controversy-digital-native-blame-it-on-big-brother-5850881/">Indian Express</a> on July 28, 2019.</p>
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<p style="text-align: justify; ">I want to write about our data, your security, and the ever-burning question of privacy and its discontent on the social web, all triggered by the viral FaceApp challenge. Timelines have been flooded by people using this free app to see what an AI thinks they will look like 20 years from now. And they haven’t stopped at just themselves. Their friends, their families, their pets, their favourite celebrities, and stars have all been morphed by this “free” Russian-made app, which takes data, overrides all consent, and shows your future old-face.</p>
<p style="text-align: justify; ">However, I know that by the time this column reaches you, you will not only have moved on from the viral seduction of FaceApp, but will also have been admonished by every critic, activist, advocate, and woke friend on <a href="https://indianexpress.com/about/facebook/">Facebook</a>, for trading your privacy and personal data to join the mass-sheep movement that we call social apps. You are either irritated by now about people lecturing you of the risks of using apps that exploit your digital footprint to manipulate your future behaviour, or you are shrugging it off as a trade-off that you are happy to make because you have “nothing to hide”.</p>
<p style="text-align: justify; ">Any alarm or pangs that you might have felt when you first read about the potential privacy vulnerability hidden in this app have long since been assuaged by the mindless scrolling through the thousands of pictures of your social circles ageing. If you are like me, perhaps, you have gone over to the dark side and laughed at the naiveté of people who talk of graceful ageing in the face of imminent climate collapse.</p>
<p style="text-align: justify; ">So I won’t talk to you about the danger of these apps and how you must be more careful with protecting your privacy. Because, the bottom-line is that you don’t care. And I don’t mean you, the individual reader. I mean the collective, Facebook-friends-forever you, that has long since stopped caring about what happens to things that we can’t see. Data Privacy indifference is not just a new normal, but alarmingly, even after the stunning expose of data-driven manipulation and AI regulation post the Cambridge Analytica revelations, it seems that we don’t care.</p>
<p style="text-align: justify; ">It is easy to blame the users — call them ignorant, label them indifferent, chastise them for not being digitally literate, call for awareness and outreach — but that is perhaps the easiest of the scapegoats. All the people who have been smugly announcing that they won’t use this app because they don’t want to feed the machine-learning beast with more of their private data, have largely been targeting individuals for their callous agnosticism when it comes to data sharing. However, what most of these responses fail to take into account is that the user has long since been installed in a condition of precarious data mining with no way out.</p>
<p style="text-align: justify; ">We can blame FaceApp, but we have to realise that every app, platform, service, device, institution and organization involved in the digital social web ecosystem has been primarily working as a data broker, selling us all without knowledge, but with consent. FaceApp is the flavour of the week, but it is merely following in the tradition of all our digital intermediaries who have now naturalised the system of capitalizing on our private data for profits. The woke bros can go around pointing fingers towards those who did use the app, but they must surely recognise the hypocrisy of using the social media platforms like Facebook, Twitter, and Instagram on their <a href="https://indianexpress.com/about/android/">Android</a> and <a href="https://indianexpress.com/about/ios/">iOS</a>phones in order to perform their digital sapience. Because we might ban FaceApp, mount a scrutiny to evaluate the vulnerabilities, and help people avoid it, but FaceApp is just one in millions of data leaks that are built as the default in our digital deliriums.</p>
<p style="text-align: justify; ">To call the user ignorant or negligent is to conveniently abdicate the digital infrastructure owners and providers of their wilful, deliberate, and designed policies that compromise user data and privacy for gain. To put the onus of using this app and leaking data on to the user is to gloss over the fact that our laws and policies are woefully inadequate to protect the individual user against this continued data extraction, correlation, and consolidation. To laugh at the user who used an app for fun is to ignore the reality that these apps are verified, promoted, and shared without impunity because it is merely doing what the social web was designed for. So use FaceApp. Don’t use it. It doesn’t matter. Your individual actions are not to be blamed or celebrated. The only real change that can come in how we manage our data privacy is going to be in collective accountability of digital intermediaries and an active responsibility on the part of civil and political societies to step out from under their influence.</p>
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For more details visit <a href='http://editors.cis-india.org/raw/nishant-shah-indian-express-july-28-2019-why-i-am-not-going-to-tell-you-about-the-dangers-of-apps-like-face-app'>http://editors.cis-india.org/raw/nishant-shah-indian-express-july-28-2019-why-i-am-not-going-to-tell-you-about-the-dangers-of-apps-like-face-app</a>
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No publishernishantResearchers at Work2019-07-31T02:37:09ZBlog EntryThe worrying survival of moon landing conspiracy theorists
http://editors.cis-india.org/raw/nishant-shah-indian-express-july-31-2019-the-worrying-survival-of-moon-landing-conspiracy-theorists
<b>The moon landing deniers were the original fake news propagandists. Only, they didn’t have the internet.</b>
<p style="text-align: justify; ">The article by Nishant Shah was <a class="external-link" href="https://indianexpress.com/article/express-sunday-eye/it-all-began-with-the-giant-leap-that-wasnt-5826919/">published by the Indian Express</a> on July 22, 2019.</p>
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<p style="text-align: justify; ">Last week, I was pretending to have a rational conversation on Reddit about vaccination. When I say “rational conversation”, I, of course, mean that this person was ranting at me for being a “stooge of science” and an “agent of insurance companies” because I was pointing out to them that vaccination is a collective ethical good and has proven efficacy at eradicating lethal and chronic diseases. After about an hour of back-and-forth, the user taught me a whole new string of profanities and ended with two particularly strange comments. He said he is done talking to “Nazis like me who are so stupid that we would even believe in the moon landing”.</p>
<p style="text-align: justify; ">While anti-vaxxers are all the rage right now, it is easy to see why, as conspiracy theorists, they are closely aligned with the moon landing conspiracy theorists and the flat-earthers, more recently. It is the 50th anniversary of human landing on the moon (“kinda-allegedly-look-there-are-grey-areas-I-don’t-know-I-wasn’t-born-then”). Even in the world of fake news, alt-right, algorithmic trolling, and a collective suspension of disbelief on the internet, it looks like the moon landing is still the reference point that all fake-news peddlers go back to.</p>
<p style="text-align: justify; ">Moon landing conspiracy theorisation used to be serious business. They conducted painstaking research, met in secret circles, and tried to convince the world that the government was out to fool us. They were thwarted by the lack of a global platform that would amplify their voice and connect the conspirators of the world together. So, they remained in hiding, and away from common sense, caught in their own bubbles.</p>
<p style="text-align: justify; ">While the social web has done much for democratising information, there is no denying that it is also the platform that was made for the moon-landing hoax investigators. Not only is the current social media amenable to the easy distribution of dubious controversies, but it has also made these conspiracy theories a vehicle for entertainment. With multiple social media celebrities relying on attention economies of click-bait headlines and controversial statements, conspiracy theories are now produced not as facts but as opinions, and as entertainment.</p>
<p style="text-align: justify; ">The moon-landing deniers were zealots. They worked passionately at producing what they thought was counter-evidence to support their claims. The current fake news peddler does not need anything more than a streaming platform, an entertaining hook, a unique aesthetic, and a personal opinion with all the gravitas of an emoji, to put forward theories that no longer depend upon fact. In the mix and stream universe of social media, they can refurbish old conspiracies, and instead of championing a cause, merely present an ambivalent “anything is possible” attitude and presto, they are influencers.</p>
<p style="text-align: justify; ">The moon landing conspiracy theorists were quite strident in their belief but they were largely harmless — the equivalent of a man on a public transport shouting that the end is near. However, the new conspiracy theorists have very real, material consequences. We have already seen how they have been able to move elections and influence public behaviour. We have been witnessing how they have normalised fake news so that when we are faced with information that is apparently dubious, we still circulate it or shrug it off without denying it, thus reinforcing its aura.</p>
<p style="text-align: justify; ">They are dangerous not just because of what they talk about — let’s face it, people who actually believe flat earth theories are not really a great loss to civilisation, and if they want to live in Discworld, we can smile at them with benign frustration. What makes these conspiracy theorists alarming is that they are gateway drugs leading to something more frightening: the world of radicalised, alt-right, internet armies that translate the militant zeal of their digital disbelief into acts of violence in real life. It is not a surprise that social media platforms have become the default spaces where real-time shooters and persons with terrorist intent publish their live videos and radical manifestos. There is a reason why the alt-right populist movements target the anti-vaxxers as their key ambassadors for the distribution of messages. It is not a coincidence that neo-Nazi groups ally with flat-earthers and encourage them into real-life violence.</p>
<p style="text-align: justify; ">Fifty years after the moon landing, if we are still dabbling in moon-landing conspiracy theories, it is not because we are fascinated with the moon — surely, Mars is our new moon — but because the internet is the platform that the moon-landing deniers had dreamed of. With the social web, without any mechanisms for verification and an infinite possibility of producing counter-narratives, we have a telling story of what happened when information became really free and the protocols for filtering and parsing information transitioned from human understanding to artificial intelligence.</p>
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For more details visit <a href='http://editors.cis-india.org/raw/nishant-shah-indian-express-july-31-2019-the-worrying-survival-of-moon-landing-conspiracy-theorists'>http://editors.cis-india.org/raw/nishant-shah-indian-express-july-31-2019-the-worrying-survival-of-moon-landing-conspiracy-theorists</a>
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No publishernishantResearchers at Work2019-07-31T02:33:26ZBlog EntryFacebook sees its salvation with its cryptocurrency Libra
http://editors.cis-india.org/raw/indian-express-nishant-shah-june-30-2019-facebook-sees-its-salvation-with-its-cryptocurrency-libra
<b>Facebook’s Libra is designed to take control of our digital lives.</b>
<p style="text-align: justify; ">The article by Nishant Shah was published in the <a class="external-link" href="https://indianexpress.com/article/express-sunday-eye/digital-native-the-new-currency-facebooks-libra-cryptocurrency-5803235/">Indian Express</a> on June 30, 2019.</p>
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<p style="text-align: justify; ">In the early days, when we were still discussing the possible implications of building a data-surveillance system like <a href="https://indianexpress.com/article/what-is/what-is-aadhaar-card-and-where-is-it-mandatory-4587547/">Aadhaar</a> in India, one of the persistent narratives was that in return, Aadhaar will build the infrastructure that gives legal and financial identity to the homeless, underserved, and the unbanked populations of the country. I remember how, at one consultation, Nandan Nilekani had jokingly mentioned that the single entry login framework of Aadhaar is easy to understand as the “<a href="https://indianexpress.com/about/facebook/">Facebook</a> of government services”. There were actual rumours that Aadhaar was seeking to collaborate with Facebook to see if we could log in to the public delivery systems using Facebook’s technical infrastructure.</p>
<p style="text-align: justify; "><span>The probable Aadhaar-Facebook collaboration never happened, but the other idea of Aadhaar enabling mobile payment, financial inclusion through digital outreach, and the possibility of leapfrogging an entire demography into digital transactions, has a different take. Aadhaar did not necessarily build a public infrastructure for banking. However, in establishing a unique identity, it did pave the way for the notorious demonetisation that pushed people into virtual and cashless transactions, and ironically, opening up the Indian market for the Chinese-controlled </span><a href="https://indianexpress.com/about/paytm/">Paytm</a><span> app to take over. Paytm is a clear symptom of China’s digital global dominance where TenCents and Alibaba are monopolising the world financial systems by becoming the de facto digital financial delivery systems for the emerging financial inclusion markets.</span></p>
<p style="text-align: justify; "><span></span><span>A little late in the game, but perhaps with a blockchain advantage, Facebook has entered this business of converting unique identification and engagement into a financial service, with the announcement of their new cryptocurrency endeavour, Libra. Much like those early days of Aadhaar, Facebook has positioned Libra as a pro-poor facilitator of financial inclusion for the large user base who are going to be connected to the Internet for the first time. The progressions of its interest in becoming the naturalised platform for all digital activities, as opposed to its presence as a space for sharing cute cat pictures and passive aggressive videos of relationships, is clear.</span></p>
<p style="text-align: justify; "><span></span><span>By launching Libra — the details are still scarce, but it seeks to create its own currency for the next generation, in collaboration with companies like Uber and Visa — Facebook has thrown its hat into a complete </span><em>Black Mirror</em><span> control of our digital lives. They want the user to first get connected to the Internet through </span><em>Internet.org</em><span>. Next, they want to control the websites that the users can use for free, by making Facebook the default entry point into digital data sharing. They would then collect and sell the data mined from these free services, and target the users to buy and consume using money developed by Libra. It is a fascinating, if not an ominous, cradle-to-grave scenario.</span></p>
<p style="text-align: justify; "><span></span><span>Currently, Facebook, in its humanitarian guise, is putting forth Libra as a .org service that selflessly seeks to transform the lives of financially excluded populations, who, in one fell swoop, would be online, on Facebook, and using Facebook’s currency in one single access point. However, it is clear to see that Libra is not a service for social good — Facebook is converting its advertisement-based exploitation of user data into clear financial goals. Remember, how we darkly used to laugh that data is the new currency? Well, here is Facebook’s Libra proving that data is not just the new currency, it can be the currency.</span></p>
<p style="text-align: justify; "><span></span><span>Facebook’s wealth has entirely been predicated on data as currency and attention as economy. The last few years have been a revelation of how Facebook has capitalised on its data and attention monopoly. In this new step, Facebook is no longer interested in using data to facilitate the financial expansion — with Libra, Facebook is going to become an actual broker of the money that we use. And once we have bought enough of this currency and use it in our everyday transactions, it can never devalue, because if it’s false, the biggest loser will always be the newly banked individual whose first financial identity is not going to be a banking account but Facebook.</span></p>
<p style="text-align: justify; "><span></span><span>In Libra, Facebook sees its salvation. It has long been critiqued that Facebook is facing obsolescence and threat from other social media networks and Libra is yet another way by which Facebook diversifies its portfolio and secures its future by making it the default service for how we live, work, talk, and love.</span></p>
<p>
For more details visit <a href='http://editors.cis-india.org/raw/indian-express-nishant-shah-june-30-2019-facebook-sees-its-salvation-with-its-cryptocurrency-libra'>http://editors.cis-india.org/raw/indian-express-nishant-shah-june-30-2019-facebook-sees-its-salvation-with-its-cryptocurrency-libra</a>
</p>
No publishernishantResearchers at Work2019-07-02T03:58:08ZBlog EntryStaying silent about cyberbullying is no longer an option
http://editors.cis-india.org/raw/indian-express-nishant-shah-june-16-2019-staying-silent-about-cyberbullying-is-no-longer-an-option
<b>Cyberbullying is the dangerous new normal.</b>
<p style="text-align: justify; ">The article by Nishant Shah was published in the <a class="external-link" href="https://indianexpress.com/article/express-sunday-eye/cyberbullying-is-the-dangerous-new-normal-5780934/">Indian Express</a> on June 16, 2019.</p>
<hr style="text-align: justify; " />
<p style="text-align: justify; ">I found myself in three very different contexts these last couple of weeks, bound together by a normalising of cyberbullying. The first was a conversation with a professor, who had punished a group of students in her class for disruptive behaviour involving their cellphones. As a form of retaliation, they photoshopped her face in a set of pornographic and explicitly profane images and made her into a meme. In the course of a week, many others piled on to this viral phenomenon, and the professor was now suddenly finding her private information, and her face being shared and commented on in ways that she could not control or process. When the four students responsible for the first meme were identified and questioned, their first reaction was that they couldn’t understand what the problem was. “This is what everybody does these days,” was their first collective response. While they were punished and made to recognise their crime, the images of this professor are here to stay on multiple social media sites, with more people sharing them faster than they can be removed.</p>
<p style="text-align: justify; ">In a very different setting, one of my friends, who has an 11-year-old son, called me frantically, because she found a steady stream of abusive messages on her son’s phone, targeted at him. These messages were on a closed-group social media platform consisting of students from his school. Her son, apparently, had reported some other kids bullying on the school ground and the chastised bullies had taken to tormenting him online. Calls to the school, inquiries from the principal, attempts at mediating and reconciliation had all fallen on deaf ears. When my friend suggested that her son get off the platform, he was in tears, and adamant that his social life will be over and he has to just stay on, and pay his dues. “Everybody has to pay for what they did. This will also get over,” he said, justifying the bullying and mob attacks that he was being subjected to.</p>
<p style="text-align: justify; ">On Reddit channels, I witnessed a furious fight about the suicide of Dr Payal Salman Tadvi — the medical doctor who gave in to depression and, eventually, death, after being bullied by three senior doctors who decided that her caste origins offended their professional sensibilities. The thread was started to talk about caste-based discrimination in contemporary Indian workspaces. It was soon taken over by people using this incident to call people of different castes weak, low-willed, and entitled snowflakes, who could not take hardship because they have been coddled by affirmative action. The irony of this argument aside, the one thing that they kept on insisting was that this act of bullying was not about caste at all because “everybody gets bullied and they have to be strong to fight back” or there is no hope for survival.</p>
<p style="text-align: justify; ">In all of these three very different cases, scattered around three different continents and privileges, one thing stands out. Cyberbullying is not just here but it seems to have been naturalised and accepted as the new normal. Thus, instead of stopping these acts, the focus seems to be on helping people cope with it. Similarly, the efforts are directed not at calling out such acts, but at supporting victims to see it through, without any structural respite.</p>
<p>
For more details visit <a href='http://editors.cis-india.org/raw/indian-express-nishant-shah-june-16-2019-staying-silent-about-cyberbullying-is-no-longer-an-option'>http://editors.cis-india.org/raw/indian-express-nishant-shah-june-16-2019-staying-silent-about-cyberbullying-is-no-longer-an-option</a>
</p>
No publishernishantResearchers at Work2019-07-02T03:52:22ZBlog EntryDigital Native: Three things we need to realise about what TikTok is doing to us
http://editors.cis-india.org/raw/indian-express-may-19-2019-nishant-shah-digital-native-three-things-we-need-to-realise-about-what-tik-tok-is-doing-to-us
<b>Fifteen seconds is all that will take for TikTok to own you.
</b>
<p style="text-align: justify; ">The article by Nishant Shah was published in <a class="external-link" href="https://indianexpress.com/article/express-sunday-eye/digital-native-times-up-tiktok-5731290/">Indian Express</a> on May 19, 2019.</p>
<hr style="text-align: justify; " />
<p style="text-align: justify; ">If there is one thing that has been building more suspense and drama than our politicians this election season, it is the microblogging site TikTok. From complete ignominy to viral popularity, and then the dramatic ban by a high court to its resurgence offering Rs 1,00,000 daily reward prizes, #ReturnofTikTok has been trending with great enthusiasm and being embraced by the populace, who obviously think that 15-second videos are the pinnacle of human cultural production and expression. But, my friends, followers, TikTokers, I come here not to bury TikTok, but to praise it.</p>
<p style="text-align: justify; ">At first glance, TikTok appears to be just a miniaturised version of the popular social media platforms we know — YouTube, Vine, Snapchat — and merely one more step in figuring out how granular we can make our appified attention. With each video post that can only last 15 seconds, TikTok is often heralded as naturalising the new unit of attention in an informationally saturated environment. Many have looked at it as competition to the grandfathers of social media apps, like <a href="https://indianexpress.com/about/facebook/">Facebook</a> and Instagram, and there is much speculation about how it will take these giants down.</p>
<p style="text-align: justify; ">However, the radical departure of TikTok is not in the smallness of its engagement — and thus the extremely low threshold for participation — or in the hashtag organisation of its social media, and the subsequent viral potentiality. What makes TikTok tick (and then, of course, tock), is its embrace of artificial intelligence and big data analytics to power the platform.</p>
<p style="text-align: justify; ">China-based ByteDance that owns TikTok, unlike any of its Big Tech competitors, is not a content production or curation company. It is invested in machine learning, and at its backend are extremely sophisticated algorithms that are using facial recognition, data correlation, and targeted customisation technologies to create the world of TikTok. Unlike Facebook and Twitter, the two templates of “user-generated-content” platforms, where what we see, what we do, and what we say require us to define our social circles and connections, TikTok’s algorithms do not need us to do any social definition.</p>
<p style="text-align: justify; ">From the minute you sign up for it, giving up your personal information and data to extreme mining which bears the same pitfalls of privacy and surveillance that all other big data apps do, TikTok starts presenting content to you. This is not content created by friends, or colleagues, or randos you connect with because you couldn’t be bothered to decline their invites. Instead, this is content created by people you don’t know at all, and brought to you by algorithms that know, even without you telling them what you might like. The more time you spend tapping across the vides, searching hashtags, and going through complex tutorials to make your own 15-second fun video, the more the machine learning algorithms learn you.</p>
<p style="text-align: justify; ">TikTok is such a threat to existing social media companies because they make no apologies of the fact that their human users are not influencers, friends, followers, or connections. They are merely users, who produce content and then their algorithms go around the world, connecting us through reasons and logic that are completely opaque. With TikTok, we see the future of automated technologies, where both the content and the logic of connectivity are no longer dependent on human action or desire, but on algorithmic curation and presentation. Geared towards maximum engagement, TikTok’s algorithms have one task — to completely make us lose all sense of time as we cycle through an almost endless stream of videos that have neither content nor style, but seduce us in their short-lived flash.</p>
<p style="text-align: justify; ">TikTok as a platform might turn out to be another fad. It is already being copied and mimicked by others. It might run out of its global steam. However, what it has opened up for us are three critical things that need more attention in our digital action. First, on TikTok, you don’t have friends because your friend is TikTok, and it tells you, in an easy, gossipy way, all the things that everybody else is doing. Second, TikTok does not pretend to respect individual choice and agency, instead it trains us to accept what is presented as content. In many ways, it is the reverse Spotify — your playlist does not represent your taste in music, but the music shapes you to become the kind of person who likes that music. And, lastly, TikTok infantilises its users, embedding them in a juvenilia, which has no meaning other than the moving images that keep us engaged but distant, responsive but irresponsible, as children of all ages, ready to escape from a world that increasingly seems too complex to live in.</p>
<hr />
<p>Nishant Shah is a professor of new media and the co-founder of The Centre for Internet & Society, Bengaluru. This article appeared in print with the headline ‘Digital Native: Time’s Up’</p>
<p>
For more details visit <a href='http://editors.cis-india.org/raw/indian-express-may-19-2019-nishant-shah-digital-native-three-things-we-need-to-realise-about-what-tik-tok-is-doing-to-us'>http://editors.cis-india.org/raw/indian-express-may-19-2019-nishant-shah-digital-native-three-things-we-need-to-realise-about-what-tik-tok-is-doing-to-us</a>
</p>
No publishernishantResearchers at Work2019-06-09T05:27:52ZBlog EntryDigital Native: Narendra Modi’s interview by Akshay Kumar is a PR masterpiece
http://editors.cis-india.org/raw/nishant-shah-indian-express-may-5-2019-digital-native-narendra-modi-interview-by-akshay-kumar-is-pr-masterpiece
<b>How to spot the influencer in your politics.</b>
<p style="text-align: justify; ">The article by Nishant Shah was<a class="external-link" href="https://indianexpress.com/article/express-sunday-eye/digital-native-two-good-men-5706670/"> published in Indian Express </a>on May 5, 2019.</p>
<hr style="text-align: justify; " />
<p style="text-align: justify; ">Your digital age can easily be measured by one simple concept: the influencer. In descending order of age, there are people who have no idea what it means, those who roll their eyes at the word, those who have friends who are influencers, those who are, or think of themselves as, influencers. Despite studying and following (and sheepishly trying to imitate) influencers on social media, I still find it difficult to explain lucidly who exactly an influencer is, and what it is that she does.</p>
<p style="text-align: justify; "><span>A</span><span>n influencer is a person who has many followers on social media and they influence the behaviour of these followers. They are not celebrities who influence others, but they are celebrities because they can influence others. They are not famous like traditional stars, but they are stars because so many people listen to them. They are famous for being famous, but, more importantly, they are famous as themselves — as authentic, genuine, real people who you like, and, hence, listen to. So great is the influencer phenomenon that celebrities are now adopting the genre. </span></p>
<p style="text-align: justify; "><span></span><span>The best example of this is the video interview of Prime Minister </span><a href="https://indianexpress.com/about/narendra-modi">Narendra Modi</a><span> by Bollywood star </span><a href="https://indianexpress.com/about/akshay-kumar/">Akshay Kumar</a><span>. Modi, who is looking to repeat his historic electoral victory of 2014, is right now undeniably the biggest political figure of our times. His promises of development, politics of resilience, and affinity for controversial alliances make him not only an extraordinary figure in India, but also stitches him into a larger global shift towards conservative populism.</span></p>
<p style="text-align: justify; ">Akshay Kumar, while he might not be one of the Khans, has emerged as the “common man’s hero”, especially since his last few films have focused on a persistent, if ham-handed, social messaging about critical questions of infrastructure, gender and family in the Indian psyche. So much so, that many critics had speculated if Akshay Kumar was prepping to run for elections, following in the grand tradition of many cinema stars who crossed over from the silver screen to politics.</p>
<p style="text-align: justify; ">Individually, and together, Modi and Kumar are two larger-than-life celebrities. And yet, when they came together for an interview, which was historical for several reasons — it emerged in the middle of the elections in the country and it was streamed across digital and TV platforms — they did not talk about their respective renown, portfolios or messages. Instead, they staged an “apolitical” interview, during the course of which we learned about Modi’s preference for Gujarati mangoes and ascetic discipline, and realised that the credit for Kumar’s success has to go to his directors, if this is his repertoire of acting skills.</p>
<p style="text-align: justify; ">Or, in other words, these two celebrities came together to make an influencer video — where the banal, the everyday, and the casual are used to create subtle messaging that shapes and nudges the behaviour and taste of the networked user, who is consuming the long interview as an act of eavesdropping on two regular people. This influencer aesthetic is particularly different from the gossipy antics of producer-director <a href="https://indianexpress.com/about/karan-johar/">Karan Johar</a>, with his obviously celebrity friends who joke about nepotism and laugh about how, when you are a star, they let you get away with anything.</p>
<p style="text-align: justify; ">This video might be a PR masterpiece, not because it fills up the vacuum that the delayed release of Modi’s fictional biopic had created, but because in a politically saturated environment, it chose to be airy, fluffy and chatty, thus deescalating the tense atmosphere that surrounds this current election.</p>
<p style="text-align: justify; ">We might find it difficult to follow Modi the leader, but Narendra Modi the everyday man, who decided to step up and serve his country, is hard to fault. This video saw NaMo and Akki taking the influencer aesthetic to shape the political message that amplifies Modi as our leader.</p>
<p style="text-align: justify; ">In the meantime, the Opposition leaders in Congress, who desperately need a digital strategist team, did exactly the one thing they should have avoided — they took the bait of the video and went around shouting against it, thus driving more people to watch it, and giving them a chance to overcome their political preferences and relate to Modi as a human being. The Opposition strategy led to a Streisand effect, where the more they negated and critiqued, the more the video went viral, and, in an election that is already poised on a hair’s breadth, it might not be a surprise if the final vote shall be won, not by celebrity endorsements, but by influencer virality.</p>
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<p style="text-align: justify; "><i>Nishant Shah is a professor of new media and the co-founder of The Centre for Internet & Society, Bengaluru. This article appeared in print with the headline ‘Digital Native: Two Good Men’</i></p>
<p>
For more details visit <a href='http://editors.cis-india.org/raw/nishant-shah-indian-express-may-5-2019-digital-native-narendra-modi-interview-by-akshay-kumar-is-pr-masterpiece'>http://editors.cis-india.org/raw/nishant-shah-indian-express-may-5-2019-digital-native-narendra-modi-interview-by-akshay-kumar-is-pr-masterpiece</a>
</p>
No publishernishantResearchers at Work2019-06-09T03:20:27ZBlog EntryDigital Native: Getting through an election made for the social media gaze
http://editors.cis-india.org/raw/indian-express-april-21-2019-nishant-shah-getting-through-an-election-made-for-social-media-gaze
<b>In the poll season, social media platforms thrive on wounded outrage disguised as politics.</b>
<p style="text-align: justify; ">The article by Nishant Shah was <a class="external-link" href="https://indianexpress.com/article/express-sunday-eye/digital-native-the-gaze-5682831/">published in Indian Express</a> on April 21, 2019.</p>
<hr style="text-align: justify; " />
<p style="text-align: justify; ">There is palpable excitement as the most populous democracy in the world goes out to vote. Last election, which saw the saffron sweep, we realised the role of social media platforms in electoral politics. From the controversial selfie by the aspiring Prime Minister flaunting the lotus symbol, that was reported as violating the advertisement rules set by the Election Commission, to the mass mobilisation of ideology-based voters, orchestrated by automated bots and the hashtag brigades of #acchedin, there was no denying that digital strategies are going to form the backend of a robust political campaign.</p>
<p style="text-align: justify; "><aside class="o-story-content__related--large o-story-content__related">I<span>n a country of hypervisible lynch mobs staged via WhatsApp, polarised hatred exacerbated by armies of trolls, and the fluency with which hate speech has been normalised on the tweetosphere, social media and digital apps are front and centre in this election. People are coming out of voting booths and, even before the exit pollsters catch them, they are making Snapchat videos and “I voted” selfies, clearly identifying the parties they support. The verified social media accounts of leading political parties are doubling down on their poll promises of a communal purge of “infiltrators”, divine curses for the heretic who doesn’t vote for the “party of gods”, and threats of profiling if a community voted for the correct party and subsequent dire consequences. The door-to-door campaigning of the past has obviously been replaced by the tweet-to-tweet mixture of threats, cajoling, and blood lust that seems to set the tone for our current political climate.</span></aside></p>
<p style="text-align: justify; ">At the same time, the manifestos of the two leading coalitions, as well as the affidavits of the people running for office, are under deep public scrutiny. The <a href="https://indianexpress.com/about/bjp/">BJP</a>, in a Freudian blooper, announced itself as working for violence on women, incurring the sarcastic wrath of Twitter. One minister, who has been running through various cabinet positions, including education, was called to task to explain her wide repertoire of unverified degrees that change every voting season. Complaints against suspicious Electronic Voting Machines (EVMs) have made themselves heard loudly on social-media discussion forums. And lately, the YouTube videos of people allegedly showing the easy removal of the indelible ink from the voting fingers, exploded into public view, jeopardising the integrity of the one-person-one-vote paradigm.</p>
<p style="text-align: justify; ">Social media, it would seem, is everywhere. And its ubiquity is ensuring that all stakeholders of the electoral process are performing for the social media gaze. Our leaders are talking in tweet-sized morsels, hoping to get their last messages in. The organisers of the massive process have taken to debunking false claims, providing verified information, and guiding people to their voting processes. The voters are not only wearing their party colours, but also canvassing for their favourite leaders, either through proclamations of patriotism or through emotional messages of voting against hate and discrimination. Voting groups are scrutinising and discussing the party manifestos and also the unexpected alliances coming into being in the quest of reaching the majority mark.</p>
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For more details visit <a href='http://editors.cis-india.org/raw/indian-express-april-21-2019-nishant-shah-getting-through-an-election-made-for-social-media-gaze'>http://editors.cis-india.org/raw/indian-express-april-21-2019-nishant-shah-getting-through-an-election-made-for-social-media-gaze</a>
</p>
No publishernishantResearchers at WorkDigital ActivismDigital IndiaDigital Natives2019-04-28T04:12:45ZBlog EntryDigital Native: Lessons from Facebook, Instagram and Whatsapp going down
http://editors.cis-india.org/raw/nishant-shah-indian-express-march-24-2019-digital-native-lessons-from-facebook-instagram-and-whatsapp-going-down
<b>The day when three social-media apps refused to load.</b>
<p>The article was published in <a class="external-link" href="https://indianexpress.com/article/express-sunday-eye/digital-native-turning-life-upside-down-5638488/">Indian Express</a> on March 24, 2019.</p>
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<p style="text-align: justify; ">It was a day of chilly silence. I first registered something was wrong when the phone, that one true love, seemed to be giving me the silent treatment. The purple, blue and red lights that mark the notifications from three of my most-used apps — Facebook, Instagram, and WhatsApp — were missing from my daily habits. When I tried to open and refresh the apps and nothing showed up, I confess I had a sense of foreboding.<br /><br />Three immediate scenarios came to my mind. I surreptitiously looked outside the window to see if I had missed the memo for the apocalypse while I was reading. However, because there were no zombie masses thronging the streets, I realised that the collapse of my information channels was not the end of the world. I also tried to see if the internet in the house had cracked, because surely, if Facebook wasn’t loading, the problem must be with my local service providers. But even as I looked around, all the Internet of Things devices at my home beeped, chirped, winked, and flashed merrily, reassuring that all was still the same. As a last resort, I tried reinstalling all the apps to see if my phone had gone bonkers but to no avail.</p>
<p style="text-align: justify; ">That is when I decided to go to the “other” service that was still working — Twitter — and was delivered the digital reassurance that I was not alone. In fact, I was arriving to the party late because by then, all the thumb-click addicts, aghast at the loss of their platforms, had already flocked to Twitter getting their quick-fix of social media vagaries, and also complaining in horror at the biggest outage in internet history. The hashtags #facebookdown, #instagramdown, and #whatsappdown were already trending. Ironically, all the three companies were also using Twitter to update people about their engineering fixes, and also letting us know that this was just a “machine error” and not the cyberwarfare that we have been preparing for by downloading all our favourite shows on unconnected hard-drives stored in secure locations.</p>
<p style="text-align: justify; ">While this #downgate continued, it was a lot of fun to see people trolling their favourite platforms threatening to go back to MySpace and Orkut accounts (remember those?) while they wait for their lives to be restored. While the outage slowly became an inage (yes, I know that’s not a word, but it’s the internet, okay?) and we went back to the habits of the endless scroll, one question remained — what happens to the internet when we start giving up the ownership of all our information channels to a few megalithic corporations?</p>
<p style="text-align: justify; ">This question is particularly pertinent because just before #downgate, Facebook had already announced its intentions of clubbing all its messenger services together to achieve a seamless experience for its users. Seamlessness sounds like a great idea but it is also another word for assimilation. It is also another word that reminds us that the internet, once imagined as a disruptive force of independent voices and local collectives is obviously heading (if not already there) for a complete takeover by private companies.</p>
<p style="text-align: justify; ">We seem to be in the paradox where everyday we have a new app, offering new choices, new filters, new manipulations, and yet almost all of these apps are owned by the same companies. We have arrived at the moment of the “same same but different” where the plethora of choices is hiding the lack of creative freedoms on the web. The implications of these are not just about the boredom of our appified lives but about the politics of control. In closed information-architecture countries like China, we have already seen what a monopoly of digital data technologies can lead to — from social-credit-score systems to databases of “breed-worthy women”.<br /><br />It has been the fun (and the racially marked prerogative) of the global West to mock China and its curtailing of civil liberties and exercise of control. Most digital media outlets have encouraged this trend of setting up China as the laughing stock while the same happens to our global internet landscapes. Despite the continued reporting on data breaches, security overrides, and blatant exploitation of our digital practices, we continue to believe in the emancipatory potentials of the web, while turning a blind eye to the silent control of the technologies we use at the level of hardware, software, standards, protocols, code, and usage.</p>
<p style="text-align: justify; ">As we TikTok our ways into the rabbit hole of the endless stream of blink-and-miss viral content, it is easy to forget that behind the immense diversity of users creating this content is an increasingly monolithic technology infrastructure that can shut it all down at the whim and fancy of the next person who holds the switch.</p>
<p>
For more details visit <a href='http://editors.cis-india.org/raw/nishant-shah-indian-express-march-24-2019-digital-native-lessons-from-facebook-instagram-and-whatsapp-going-down'>http://editors.cis-india.org/raw/nishant-shah-indian-express-march-24-2019-digital-native-lessons-from-facebook-instagram-and-whatsapp-going-down</a>
</p>
No publishernishantResearchers at Work2019-04-03T01:19:29ZBlog EntryDigital Native: How an information overload affects what you forward
http://editors.cis-india.org/raw/nishant-shah-march-10-2019-indian-express-digital-native-how-an-information-overload-affects-what-you-forward
<b>The information overload of social media sharing can make us act against our better judgement.</b>
<p>The article was published in <a class="external-link" href="https://indianexpress.com/article/express-sunday-eye/digital-native-monsters-unchained-5615666/">Indian Express</a> on March 10, 2019.</p>
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<p style="text-align: justify; ">I had to do a double take when the post flashed on my feed. It was a post filled with armchair bloodlust, calling for war and justifying it through emotional bulls***. In many ways, it wasn’t shocking, because in its misdirected anger and emotional patriotism, it mimicked the charged nature of conversations that we have naturalised on the social web. It also followed the familiar paths of writing about action — from the safety and comfort of a sheltered life, where it is clear that the people sharing it would never have to participate in the war that they are baying for, and that even the destructive aftermath of the war would not interrupt their latte lifestyles.<br /><br />It was clearly authored by one of those social media savants who indulge in random acts of capitalisation, which give you a brain rash. It did not even claim to be factual — the excesses of exclamation points were supposed to make up both for the hate speech and xenophobia that were being couched as nationalism.</p>
<p style="text-align: justify; ">This time, though, the post came from an unexpected source. It was shared in a group that generally has rational, fairly academics and measured discussions about the politics of everyday life. In the past, the most offensive thing anybody had done in a disagreement was to make threatening cat memes. And yet, here was a post that had the community howling for violence and fighting among each other with a vitriol that they would have generally decried and derided.</p>
<p style="text-align: justify; ">Unable to understand this completely unexpected behaviour, I started pinging a few familiar people through private messages, asking them why they were deviating into uncharacteristic behaviour. In a dozen different conversations, one thing that everybody talked about was how they did not begin with this emotional state when they heard the first susurrations of war. They all shared that their first reaction to the portents of war was cautious concern and a thoughtful contemplation of its consequences. However, somewhere between that first reaction and now, something obviously had switched. They had gone from people wanting to think about the possibilities of war to mobs who were supporting rabid and radical calls for action not grounded in anything more than an emotional excess.</p>
<p style="text-align: justify; ">Their emotional state, they were saying, was not their own, but was something they learned as they were bombarded with incessant torrents of similar posts that valorised, championed and positioned war as the only option available. At some time in their information overload, facts, truths, thoughtfulness and critique all disappeared and they got sucked into a viral sharing habit where they inherited the anger, the hate, and the militarised trolling that flooded their timelines.</p>
<p style="text-align: justify; ">When we talk of information overload and the constant engagement with social media streams, we often talk about people doing strange things, which they would not do in real life — if there is a real life that can be separated from the digital domains. Especially when looking at gender-based violence, non-consensual distribution of sexual content, and cyber-bullying, the perpetrators often find themselves in a state of shock when confronted personally with their actions and their consequences. Many people, swept in the fashions of the digital delirium, begin their confessions in a state of denial: “This is not who I am… I just lost control”, is a common refrain.</p>
<p style="text-align: justify; ">Researchers have pointed out that one of the most dramatic effects of information saturation is the suspension of emotional guards and affective patterns. Information overload sometimes leaves the subject in an emotional state that resembles victims of mental abuse. It leads to such a state of stress and tension that many people just give in to the onslaught of information and follow the patterns rather than resisting or questioning it. Continued sharing and circulation makes our emotional judgement fickle, and we often act against our impulses.</p>
<p style="text-align: justify; ">Algorithms of manipulation, coordinated bot attacks, and commissioned troll campaigns exploit this, because this emotional state is one that can be easily controlled — towards making political choices, buying things we don’t want, towards attacking people, communities, countries. It is time to realise that our sharing is not just about our own impulses and ideas. We are continuously being nudged and taught to inherit an emotional state that is being engineered in the circuits of the social web. So the next time you share something, pause, and think about whether this is what you want to say or this is what you are being trained to say, because what we say and share has consequences, often beyond that quick click.</p>
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For more details visit <a href='http://editors.cis-india.org/raw/nishant-shah-march-10-2019-indian-express-digital-native-how-an-information-overload-affects-what-you-forward'>http://editors.cis-india.org/raw/nishant-shah-march-10-2019-indian-express-digital-native-how-an-information-overload-affects-what-you-forward</a>
</p>
No publishernishantResearchers at Work2019-04-03T01:12:30ZBlog EntryWhat I learned from going offline for 48 hours
http://editors.cis-india.org/raw/indian-express-nishant-shah-february-24-2019-what-i-learned-from-going-offline-for-48-hours
<b>A weekend without the internet shows just how much control we surrender to online chatter. </b>
<p style="text-align: justify; ">The article was<a class="external-link" href="https://indianexpress.com/article/express-sunday-eye/noises-off-5-5594362/"> published by Indian Express </a>on February 24, 2019.</p>
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<p style="text-align: justify; ">In one of those blue-funk I-need-to-digitally-detox modes, I went offline for 48 hours. It was interesting to just turn the internet off — putting all the devices on flight mode and doing other things — and spend an entire weekend away from screens and home assistants. The world felt a little empty and silent without the constant chatter of all my smart devices.</p>
<p style="text-align: justify; ">When I woke up on Monday morning and brought the internet back into my life, my phone vibrated for five minutes flat as all the different apps woke up to the sweet smell of connectivity and started downloading information in an apocalyptic frenzy. Every notification sound that has ever been set on my phone and other devices, competed with another to ring the loudest and announce the world waiting at my doorstep.</p>
<p style="text-align: justify; ">I was curious to know what this extraordinary traffic could be about. My work email was more or less where I had left it before I signed out, but everywhere else was chatter. I had more than a 100 notifications of birthdays, events, and important occasions that I had missed. Despite the fact that I had not produced any content, not initiated any conversations, and not engaged with any material, I had more than 400 notifications from five main social media apps, where people had tagged me, poked me and pulled me into long conversation threads that I could no longer recognise or trace back.</p>
<p style="text-align: justify; ">An equal number of friendly algorithms had curated things that needed my attention and were warning me that I might have missed out on the most life-changing moments. My personal messaging system was filled with group messages, those from family and friends who were not talking to me but making me a witness to their conversations. There were also a few frantic messages, first checking if the messages were being delivered, then wondering why I was not responding, and then going into a rage about my rudeness for not even informing them that I wouldn’t be replying to them.</p>
<p style="text-align: justify; ">In one of those blue-funk I-need-to-digitally-detox modes, I went offline for 48 hours. It was interesting to just turn the internet off — putting all the devices on flight mode and doing other things — and spend an entire weekend away from screens and home assistants. The world felt a little empty and silent without the constant chatter of all my smart devices.</p>
<p style="text-align: justify; ">When I woke up on Monday morning and brought the internet back into my life, my phone vibrated for five minutes flat as all the different apps woke up to the sweet smell of connectivity and started downloading information in an apocalyptic frenzy. Every notification sound that has ever been set on my phone and other devices, competed with another to ring the loudest and announce the world waiting at my doorstep.</p>
<p style="text-align: justify; ">I was curious to know what this extraordinary traffic could be about. My work email was more or less where I had left it before I signed out, but everywhere else was chatter. I had more than a 100 notifications of birthdays, events, and important occasions that I had missed. Despite the fact that I had not produced any content, not initiated any conversations, and not engaged with any material, I had more than 400 notifications from five main social media apps, where people had tagged me, poked me and pulled me into long conversation threads that I could no longer recognise or trace back.</p>
<p style="text-align: justify; ">An equal number of friendly algorithms had curated things that needed my attention and were warning me that I might have missed out on the most life-changing moments. My personal messaging system was filled with group messages, those from family and friends who were not talking to me but making me a witness to their conversations. There were also a few frantic messages, first checking if the messages were being delivered, then wondering why I was not responding, and then going into a rage about my rudeness for not even informing them that I wouldn’t be replying to them.</p>
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For more details visit <a href='http://editors.cis-india.org/raw/indian-express-nishant-shah-february-24-2019-what-i-learned-from-going-offline-for-48-hours'>http://editors.cis-india.org/raw/indian-express-nishant-shah-february-24-2019-what-i-learned-from-going-offline-for-48-hours</a>
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No publishernishantResearchers at Work2019-03-14T16:21:29ZBlog EntryIndia’s proposed new internet bill is as repressive as the worst of Chinese laws
http://editors.cis-india.org/raw/nishant-shah-indian-express-january-27-2019-indias-proposed-new-internet-bill-is-as-repressive-as-the-worst-of-chinese-laws
<b>The proposed new internet bill is as repressive as the worst of Chinese restrictions. The new intermediaries liability and content monitoring act that will become a law in February, unquestioningly expand the remit of the government.</b>
<p style="text-align: justify; ">The article was published in <a class="external-link" href="https://indianexpress.com/article/express-sunday-eye/the-egg-vanishes-5555253/">Indian Express</a> on January 27, 2019,</p>
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<p style="text-align: justify; ">Almost a decade ago, I spent a year living in Shanghai, as part of a research fellowship. I spent time with digital cultural producers and wrote about the ways in which they navigated the restrictive terrains of the web. One of the groups that I was working with, introduced me to a stuffed toy called Cao Ni Ma which, spoken one way means, “mud grass horse”. But the same words with a different tone resulted into an offensive mother-related expletive. The Cao Ni Ma, that year, was the best-selling toy in the Chinese market during the new year celebrations, and had broken the internet with memes, videos, and imaginary pictures that emerged once it was conceived in a prank encyclopedia page titled the “10 legendary obscene beasts of China”. The humour was juvenile to my eyes, reminiscent of dorm-room talk as well as old internet discussion forums where tech nerds came with the keyword Pr0n or Prawn to escape the prying eyes of primitive censorship algorithms.</p>
<p style="text-align: justify; ">However, as I quickly learned, this was not just fun and games. The reason why this entire thing had gone viral was because China had, by then, established a complete control over what can and cannot be said online. Chinese internet intermediaries — like Baidu, which run the Chinese version of Wikipedia, for instance — had not only complied but also internalised the censoring of all speech that was found offensive to the sovereignty and integrity of the country. This included critique of the state and political leaders, a voicing of complaint about poor infrastructure or governance, any expression of desire or profanity that would be socially unacceptable. Intermediaries in China, even before the social credit systems were announced, were mandated and enabled to remove all content that they thought might “shatter the harmony” of the “Chinese way of living”.</p>
<p style="text-align: justify; ">I didn’t realise how deep this regulation of the intermediaries goes till I accidentally ended up writing about Cao Ni Ma, and the playfulness of their subversion on my research blog. It was, in fact, in an academic paper that I presented at a conference in Taiwan and so I had announced it on my social media. While I was in Taiwan, my email suddenly started singing. My host colleagues were concerned about my well-being. My departmental colleagues were asking me about my whereabouts. The dean of the faculty asked me to stay back in Taiwan longer and to not come back to Shanghai till I heard from him again. It took me six more days before I was finally reunited with my guest house, and all my stuff. Upon return, I had friendly visits from five different committees, ranging from academic ethics panel that had approved my research project to the immigration and police who wanted to know more about my research.</p>
<p style="text-align: justify; ">Once the ordeal was over — though I was warned that another infringement would not be tolerated — I kept on re-reading what I had written to figure out what could have triggered this amount of anxiety. When I asked a Chinese friend, she looked at me with telling eyes. “It is not what you have written but the fact that you have written about it as well. You can’t write about this because it undermines the government”. The regulation of intermediaries was not about making the internet safe, keeping hate speech at bay, and building a more inclusive web. It was purely and simply about determining who can say what about what. There were no clear guidelines because anything that could be interpreted as unwanted automatically became unwanted.</p>
<p style="text-align: justify; ">The current Indian government has proposed a new internet bill that seeks to mimic the Chinese control of information and voices to the T. The new intermediaries liability and content monitoring act that will become a law in February, unless resisted and critiqued, unquestioningly expands the remit of the government, through private intermediaries, to control what we can see and read, and also what we can say and share. It is yet another assault in an atmosphere where newspapers, civil society organisations, political protestors, and common persons are targeted, bullied, and intimidated into silence.</p>
<p style="text-align: justify; ">Without public support and attention, this law is most likely going to pass. I am making a list of all the things we might no longer be able to say on the web — and also obsessively looking at the Instagram egg while I still can, because just like the midday meal, the egg might soon disappear from our vegetarian webs.</p>
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For more details visit <a href='http://editors.cis-india.org/raw/nishant-shah-indian-express-january-27-2019-indias-proposed-new-internet-bill-is-as-repressive-as-the-worst-of-chinese-laws'>http://editors.cis-india.org/raw/nishant-shah-indian-express-january-27-2019-indias-proposed-new-internet-bill-is-as-repressive-as-the-worst-of-chinese-laws</a>
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No publishernishantResearchers at Work2019-02-04T02:05:12ZBlog EntryDigital Native: System Needs a Reboot
http://editors.cis-india.org/raw/indian-express-nishant-shah-december-30-2018-digital-native-system-needs-a-robot
<b>It’s time to replace the schizophrenic need for variety with ingenuity — the truthiness of the information. </b>
<p style="text-align: justify; ">The article was published in <a class="external-link" href="https://indianexpress.com/article/express-sunday-eye/digital-native-information-internet-5514963/">Indian Express</a> on December 30, 2018.</p>
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<p style="text-align: justify; ">On the internet, we produce information to be forgotten. The life of digital information is shaped by conditions of volume, velocity and variety (the three Vs). The scale of our collective digital content production has now reached massive proportions. We produce more information in a day than we have produced over entire centuries. So trying to make human sense of this information is futile. We can be assured that almost everything we write will be forgotten and archived before it is consumed and remembered. The large volume also means that in order for information to stand out, it needs velocity. The trend of today will be replaced in a few clicks by something else. Fomo, the fear of missing out, is not just a millennial anxiety, it is the new natural. It is because information is continually being forgotten, transferred from memory to storage, it needs to have variety. It needs to be new but familiar, expected but exciting. Let’s call it, same same, but different.</p>
<p style="text-align: justify; ">Renewal is the default of all our digital transactions. Our data streams need constant renewal, our platforms demand updating, our habits of social media engagement need maintenance, and we find new ways of doing the same things over and over again. Our devices light up, with frantic energy, with seductive beeps and sounds, reminding us of the need to renew and update. The poetics of hope and regeneration have long since given way to the politics of manipulation and transactions.</p>
<p style="text-align: justify; ">It is the state of continual renewal that perpetuates the fake news economies, as people share without verifying, and consume without reflection. It enables lynch mobs and vigilante violence. It is at the heart of why outrageous claims, provocative politics and a state of extreme apathy make their way into our digital conversations and responses. This is why, hate speech has now become acceptable, and actions without consequences is the new ethos online. It perhaps accounts for why we seem to care more about our gadgets and services than the people behind them. This is why, when we see a food-delivery person stealing some food from our expensive orders, we ask for them to be sacked, rather than being shocked by the deep irony of getting food that costs more than anything the person can ever afford. It puts our attention on to things that have more engagement value than things that matter — which perhaps explains why three weddings with their obscene displays of wealth and power had more social media engagement than conversations about #<a href="https://indianexpress.com/about/me-too-movement/">MeToo</a> in the country.</p>
<p style="text-align: justify; ">This renewal has been naturalised as our new mode of being and becoming, making us hypermobile drones that are always on the go, always working, always interacting. The state of perpetual renewal is here to stay, and we will have to figure out ways by which to live with these three Vs. As we approach that time of the year, when we make new resolutions, I want to offer the three Is which perhaps need to be brought back into consideration in our unthinking digital actions: intensity, intimacy, ingenuity.</p>
<p style="text-align: justify; ">The volume imperative of digital information favours scale. It wants more clicks, more eyeballs, more users. We get passionately invested for a brief period of time and then are moved on to the next thing. Instead of continually looking for volume, let us focus on intensity. We don’t need a thousand likes, we just need people who we care for, to like things that we do. Something doesn’t become important only when it circulates and goes viral — it becomes so because of the people who are involved in it.<br /><br />Similarly, the velocity of digital networks demands high speed. We click before we think, and we share before we verify. Our relationship with information has been reduced to sharing as opposed to processing. Maybe it is time to replace velocity with intimacy. When we encounter information, let us take a small pause, process and analyse, and instead of just blindly sharing, maybe respond and critique it, so that it is a relationship of value.<br /><br />The expectations of variety provoke information that is often untrue or removed from reality. Our filter bubble echo chambers often establish this information as true through repetition rather than verification. We need to get out of the schizophrenic need for variety and concentrate instead on ingenuity — the truthiness of the information and our capacity to stand behind things that we say and share.<br /><br />The three Vs of digital information are machine protocols. They put the computational in the centre and dictate how human behaviour will be shaped. Maybe it is time we think of the three Is instead, to focus on human needs and aspirations, and demand that our technologies measure up to what we can expect from each other.</p>
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For more details visit <a href='http://editors.cis-india.org/raw/indian-express-nishant-shah-december-30-2018-digital-native-system-needs-a-robot'>http://editors.cis-india.org/raw/indian-express-nishant-shah-december-30-2018-digital-native-system-needs-a-robot</a>
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No publishernishantResearchers at Work2018-12-31T02:06:02ZBlog Entry