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TEXT (! ,3V5;N4 ,PR(ESSOR ,QU9N IMMLY (F]$ 6*ECK ) ,D@ONAL ,RICE1 "O ( 8 ,PH4,D4 /UD5TS AT ! ,N,NAL ,UNIV]S;Y ( ,IREL& ,GALWAY1 IF HE WD 2 9T]E/$ 6VOLUNTE] Z $ITOR 6COORD9ATE \R 3TRIBUTORS4 #AB ,D@ONAL ,RICE1 :O AL S]VES Z ,,ICT EXP]T AT ! ,C5TRE = ,EXCELL;E 9 ,UNIV]SAL ,DESIGN (! ,N,NAL ,4ABIL;Y ,AU?OR;Y 7,,CEUD_/,,NDA7 ( ,IREL&1 EXPRESS$ 8 5?USIASM & -MITT$ 6! PROJECT4 ,G]ALD ,CRA4OCK :O H1DS UP ! ,,CEUD AT ! ,,NDA G5]\SLY AGRE$ 6LET ,D@ONAL S]VE 9 ? CAPAC;Y1 "!BY 3TRIBUT+ AN ESS5TIAL RES\RCE 6DEVELOP+ ! ,TOOLKIT4 ,! ,_W ,BL ,UNION AL VOLUNTE]$ XS SUPPORT (! ,TOOLKIT AT XS #BJJH ,G5]AL ,ASSEMBLY 9 ,G5EVA4 ,,IBM1 ,MICROS(T & _M O!R -PANIES & L>GE NON-PR(IT OR GOV]N;TAL ORGANIZ,NS S* Z ,,WGBH1 ! ,WIRE.S ,,R]C1 ,,CIS OR ! ,C;Y ( ,*ICAGO AGRE$ 63TRIBUTE _! EXP]TS N ONLY = TE*NICAL SEC;NS1 B AL 6HELP U REVIEW ! 3T5TS (! ,TOOLKIT4 ,KEV9 ,C>EY1 CURR5TLY ,*AIR (! ,ROYAL ,N,NAL ,9/ITUTE ( ,BL ,P 7,,RNIB71 CAME UP )! =MAT & /RUCTURE ( \R TE*NICAL SEC;NS & GRTLY 3TRIBUT$ 6KICK-(F \R $ITORIAL PROCESS4 ,CYN?IA ,WA4ELL1 ,TRI%A ,O,8,CONNELL1 ,JAMES ,?UR/ON1 ,ANNE-,RIV]S ,=CKE1 ,NIRMITA ,N>ASIMHAN & M ?AN #FJ O!R EXP]TS1 ^: "NS FOLL[ ? =E^W1 3TRIBUT$ 3SID]A# 3T5T 6! ,TOOLKIT4 ,"! IS NO PROP] ^W #AC 6EXPRESS \R GRATITUDE = _! 9VALUA# 3TRIBU;NS4 ,6KEEP ! PROJECT ON TRACK1 ,SUSAN ,S*ORR1 CURR5T ,H1D (! ,SPECIAL ,9ITIATIVES ,DIVI.N1 ,,ITU ,TELECOMMUNIC,N ,DEVELOP;T ,BUR1U 7,,BDT71 )! VALUA# ASSI/.E ( ,MAXIM ,KU%TUEV1 ,PROJECT ,COORD9ATOR1 ,SPECIAL ,9ITIATIVES ,DIVI.N1 ,,ITU_/,,BDT1 HAS BE5 A T]RIFIC & RES\RCE;L "PN] 6MAKE ? PROJECT HAPP54 ,2H ! SC5E1 ,FR.ESCA ,CESA ,BIAN*I1 ,DIRECTOR ( ,EXT]NAL ,REL,NS AT ;,G#C;ICT & :O MANAGES ! ,TOOLKIT WEBSITE1 -PET$ ) ,D@ONAL ,RICE =! NUMB] ( LATE NIY "W1 ATT5;N 6DETAILS & -MIT;T 2Y DUTY1 ? 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FULL IMPLE;T,N (! ,,ICT A3ESSIBIL;Y 4POSI;NS (! ,3V5;N ON ! ,"RS ( ,P]SONS ) ,4ABILITIES4 ,\R V S9C]E APPRECI,N GOES 6ALL \R FRS & COLL1GUES :O H MADE ? PROJECT A R1L;Y4 ,AC"KL$G;TS ,\R ,SPECIAL ,APPRECI,N GOES TO3 ,,$ITORS ,++,+4 ,AXEL ,LEBLOIS1 ,EXECUTIVE ,DIRECTOR1 ;,G#C;ICT ,++,+4 ,SUSAN ,S*ORR1 ,H1D1 ,SPECIAL ,9ITIATIVES ,DIVI.N1 ,,ITU ,TELECOMMUNIC,N ,DEVELOP;T ,BUR1U 7,,BDT7 ,++,+4 ,D@ONAL ,RICE1 ,C5TRE = ,EXCELL;E 9 ,UNIV]SAL ,DESIGN1 ,,NDA4 ,C5TRE = ,4ABIL;Y ,LAW & ,POLICY1 ,,NUI- ,GALWAY1 ,IREL& 7,TOOLKIT ,$ITOR7 ,++,+4 ,FR.ESCA ,CESA ,BIAN*I1 ,DIRECTOR ,EXT]NAL ,REL,NS1 ;,G#C;ICT 7,TOOLKIT ,$ITORIAL ,COORD9ATOR7 #AF ,,PR9T ,,$ITOR ,++,+4 ,NIRMITA ,N>ASIMHAN1 ,C5TRE = ,9T]NET & ,SOCIETY1 ,9DIA ,,$ITORIAL ,,-MITTEE ,++,+4 ,CL>A ,LUZ ,ALV>EZ1 ,MEXICO ,++,+4 ,TAMAS ,BAB9SZKI1 ,EV5 ,GR.DS1 ,,U4S4A4 ,++,+4 ,KEV9 ,C>EY1 HUMAN,I,TY1 ,,RNIB_/,_W ,BL ,UNION1 ,U4,K4 ,++,+4 ,JOHN ,CL>KSON1 ,UNIV]S;Y ( ,CAMBRIDGE1 ,5G9E]+ ,DESIGN ,C5TRE1 ,U4,K4 ,++,+4 ,ANNE-,RIV]S ,=CKE1 ,,IBM ,HUMAN ,ABIL;Y @& ,A3ESSIBIL;Y ,C5T] ,++,+4 ,LUIS ,GALLEGOS1 ,AMBASSADOR ( ,ECUADOR 6! ,UNIT$ ,/ATES1 ,*AIRP]SON ;,G#C;ICT1 ,=M] ,*AIR (! ,AD ,HOC ,PREP>ATORY ,-MITTEE =! ,3V5;N ON ! ,"RS ( ,P]SONS ) ,4ABILITIES ,++,+4 ,RUNE ,HALVORS51 ,,NOVA1 ,NORWAY ,++,+4 ,AS5A? ,MPATWA1 ,9T]N,NAL ,TELECOMMUNIC,N ,UNION 7,,ITU7 ,++,+4 ,G]>D ,QU9N1 #AG ,C5TRE = ,4ABIL;Y ,LAW & ,POLICY1 ,,NUI- ,GALWAY1 ,IREL& ,++,+4 ,FELIC;Y ,RAWL9S1 ,,IBM ,HUMAN ,ABIL;Y @& ,A3ESSIBIL;Y ,C5T] ,++,+4 ,&REA ,SAKS1 ,9T]N,NAL ,TELECOMMUNIC,N ,UNION 7,,ITU7 ,++,+4 ,LICIA ,SBATTELLA1 ,POLITECNICO ;DI ,MILANO1 ,ITALY ,++,+4 ,&I ,SN[-,W1V]1 ,,IBM ,HUMAN ,ABIL;Y @& ,A3ESSIBIL;Y ,C5T] ,++,+4 ,JAMES ,?UR/ON1 ,MICROS(T ,TRU/WOR?Y ,-PUT+ ,GR\P ,++,+4 ,CYN?IA ,D4 ,WA4ELL1 ,9T]N,NAL ,C5T] = ,4ABIL;Y ,RES\RCES ON ! ,9T]NET 7,,ICDRI71 ,,U4S4A4 ,,3TRIBUTORS ,++,+4 ,J4 ,E4 ,BAK]1 ,L4 ,MC,>?UR1 ,J4 ,SILVA1 ,JUTTA ,TREVIRANUS1 ,ADAPTIVE ,TE*NOLOGY ,RES\RCE ,C5TRE1 ,UNIV]S;Y ( ,TORONTO1 ,CANADA ,++,+4 ,DAVID ,BANES1 ,MADA-- ,QAT> ,ASSI/IVE ,TE*NOLOGY ,C5T] ,++,+4 ,DAVID ,BAYLOR1 ,_W ,BROADCA/+ ,UNIONS 7,,WBU7 #AH ,++,+4 ,H>DIK ,BHATT1 ,DE"P;T ( ,9NOV,N & ,TE*NOLOGY1 ,C;Y ( ,*ICAGO & ,K>5 ,TAMLEY1 ,-MIS.N]1 ,MAYOR'S ,(FICE = ,P ) ,4ABILITIES1 ,C;Y ( ,*ICAGO2 ,DANIELLE ,DU,M]] & ,MAT!W ,GUIL=D1 ,DE"P;T ( ,9NOV,N & ,TE*NOLOGY1 ,C;Y ( ,*ICAGO2 ,LAURIE ,DITTMAN & ,JOSEPH ,RUSSO1 ,MAYOR'S ,(FICE = ,P ) ,4ABILITIES1 ,C;Y ( ,*ICAGO ,++,+4 ,F]N&O ,BOTELHO1 ,LIT]ACY ,BRIDGE @& ,MAIS ,DIF]5@CAS1 ,BRAZIL ,++,+4 ,KEV9 ,C>EY1 HUMAN,I,TY1 ,,RNIB_/,_W ,BL ,UNION1 ,U4,K4 ,++,+4 ,G]ALD ,CRA4OCK1 ,C5TRE = ,EXCELL;E 9 ,UNIV]SAL ,DESIGN1 ,N,NAL ,4ABIL;Y ,AU?OR;Y 7,,NDA71 ,IREL& ,++,+4 ,ANNE-,RIV]S ,=CKE1 ,,IBM ,HUMAN ,ABIL;Y @& ,A3ESSIBIL;Y ,C5T] ,++,+4 ,JONA?AN ,FREEMAN1,,MD ;I#B ,M$IA ,RESE>* ,LTD2 ,DE"P;T ( ,PSY*OLOGY1 ,GOLDSMI?S1 ,UNIV]S;Y ( ,LONDON ,NEW ,CROSS1 ,U4,K4 ,++,+4 ,ANGELA ,G>ABAGIU1 ,C\NCIL ( ,EUROPE #AI ,++,+4 ,CLAUDIO ,GIUGLIEMMA1 ,PRESID5T1 ,DOM9IC ,F.D,N1 ,SWITZ]L& ,++,+4 ,L>RY ,GOLDB]G1 ,,WGBH1 ,,U4S4A4 ,++,+4 ,M>T9 ,G\LD1 ,N,NAL ,C\NCIL ON ,4ABIL;Y1 ,,U4S4A4 ,++,+4 ,GUNN> ,HELL/R@OM1 ,OMNITOR1 ,SW$5 ,++,+4 ,JAMES ,HU2>D1 ,C5TRE = ,EXCELL;E 9 ,UNIV]SAL ,DESIGN1 ,,NDA1 ,IREL& ,++,+4 ,BILL ,JOLEY1 ,9T]N,NAL ,C5T] = ,4ABIL;Y ,RES\RCES ON ! ,9T]NET 7,,ICDRI71 ,,U4S4A4 ,++,+4 ,MIKE ,J"OS1 ,WIRE.S ,,R]C1 ,GEORGIA ,9/ITUTE ( ,TE*NOLOGY1 ,,U4S4A4 ,++,+4 ,AXEL ,LEBLOIS1 ;,G#C;ICT ,++,+4 ,ALEX ,LI1 ,9T]N,NAL ,ORGANIZ,N = ,/&>DIZ,N 7,,ISOGG_/ ,9T]N,NAL ,ELECTROTE*NICAL ,-MIS.N 7,,IEC7 ,JO9T ,TE*NICAL ,-MITTEE #A 7;,,JTC#A7 ,SPECIAL ,"W+ ,GR\P-- ,A3ESSIBIL;Y ,3V5] ,++,+4 ,B5 ,LIPP9COTT1 ,WIRE.S ,,R]C1 ,GEORGIA ,9/ITUTE ( #BJ ,TE*NOLOGY1 ,,U4S4A4 ,++,+4 ,M>K ,MAG5NIS1 ,N,NAL ,C\NCIL =! ,BL ( ,IREL&--,,NCBI ,C5TRE = ,9CLUSIVE ,TE*NOLOGIES 7,,CFIT71 ,IREL& ,++,+4 ,NIRMITA ,N>ASIMHAN1 ,C5TRE = ,9T]NET & ,SOCIETY1 ,9DIA ,++,+4 ,TRI%A ,O,8,CONNELL1 ,,WGBH-,%APIRO ,N,NAL ,C5T] = ,A3ESSI# ,M$IA 7,,NCAM71 ,,U4S4A4 ,++,+4 ,MIKE ,PACIELLO1 ,! ,PACIELLO ,GR\P1 ,,U4S4A4 ,++,+4 ,HEL5 ,PETRIE1 ,UNIV]S;Y ( ,YORK1 ,U4,K4 ,++,+4 ,9MACULADA ,PLAC5CIA ,PORR]O1 ,EUROP1N ,-MIS.N ,DIRECTORATE ,G5]AL ( ,EMPLOY;T1 ,SOCIAL ,A6AIRS1 & ,EQUAL ,OPPORTUNITIES ,++,+4 ,D@ONAL ,RICE1 ,C5TRE = ,EXCELL;E 9 ,UNIV]SAL ,DESIGN1 ,,NDA4 ,C5TRE = ,4ABIL;Y ,LAW & ,POLICY1 ,,NUI- ,GALWAY1 ,IREL& ,++,+4 ,REBE3A ,S*ILD1 ,C5TRE = ,9T]NET & ,SOCIETY1 ,9DIA ,++,+4 ,SUSAN ,S*ORR1 ,SPECIAL ,9ITIATIVES ,DIVI.N1 ,,ITU ,TELECOMMUNIC,N ,DEVELOP;T ,BUR1U 7,,BDT7 #BA ,++,+4 ,RI* ,S*W]DTFEG]1 ,4T+UI%$ ,5G9E]1 ,,SWG ,A3ESSIBIL;Y ,>*ITECT_/,/RATEGI/1 ,,IBM ,++,+4 ,DAVID ,SLOAN1 ,UNIV]S;Y ( ,DUNDEE1 ,U4,K4 ,++,+4 ,&I ,SN[-,W1V]1 ,,IBM ,HUMAN ,ABIL;Y @& ,A3ESSIBIL;Y ,C5T] ,++,+4 ,MIKE ,/>L+1 ,_W ,BROADCA/+ ,UNIONS 7,,WBU7 ,++,+4 ,JAMES ,?UR/ON1 ,MICROS(T ,TRU/WOR?Y ,-PUT+ ,GR\P ,++,+4 ,GREGG ,V&]HEID51 ,UNIV]S;Y ( ,W9SCONS9-,MADISON1 ,,U4S4A4 ,++,+4 ,C>LOS ,A4 ,VELASCO1 ,FRAUNH(] ,9/ITUTE = ,APPLI$ ,9=M,N ,TE*NOLOGIES 7,,FIT71 ,G]_M ,++,+4 ,CYN?IA ,D4 ,WA4ELL1 ,9T]N,NAL ,C5T] = ,4ABIL;Y ,RES\RCES ON ! ,9T]NET 7,,ICDRI71 ,,U4S4A4 ,++,+4 ,SAM ,WALL]1 ,UNIV]S;Y ( ,CAMBRIDGE1 ,5G9E]+ ,DESIGN ,C5TRE1 ,U4,K4 ,++,+4 ,*UCK ,WILSK]1 ,TELE"W ,COALI;N1 ,,U4S4A4 ,++,+4 ,GOTTFRI$ ,ZIMM]MANN1 ,A3ESS ,TE*NOLOGIES1 ,,U4S4A4 #BB ,3T5TS ,*APT] ,PAGE ;E-,A3ESSIBIL;Y ,POLICY ,H&BOOK = ,P]SONS ) ,4ABILITIES """"""""""""" #A ,PREFACE """""""""""""""""""""""""""" #A ,9TRODUC;N """""""""""""""""""""""""" #D ,=E^W """"""""""""""""""""""""""""""" #H ,AC"KL$G;TS """""""""""""""""""""""" #AE #A ,! ,A3ESSIBIL;Y ,IMP]ATIVE """"""""""""""""""""""" #CA #A'A ,:AT IS ,,ICT A3ESSIBIL;Y8 """"""""""""" #CA #A'A'A ,BASIC ,A3ESSIBIL;Y PR9CIPLES """""""""""""""""""" #CD #A'B ,:AT ! ,,CRPD SAYS AB ,,ICT A3ESSIBIL;Y """""""""""""""""""" #CG #A'B'A ,PUBLIC #BC PROCURE;T """""""""""""""""""" #DD #A'B'B ,4POSI;N ON A3ESS 69=M,N ON SPECIFIC PROGRAMS """"""""""""""""""""" #DE #A'B'C ,IMPLE;T,N (! ,3V5;N """""""""""""""""""" #DF #A'C ,H[ 6BE/ ASSESS 4ABIL;Y DEMOGRAPHICS &! IMPACT ( ,,ICT B>RI]S """""""" #DG #A'C'A ,! M$ICAL MODEL ( 4ABIL;Y """"""" #DH #A'C'B ,! SOCIAL MODEL ( 4ABIL;Y """"""" #DI #A'C'C ,M1SUR+ & RESPOND+ 6*ANGES 9 HUMAN CAPABIL;Y """""""""""""""""""" #EJ #A'C'D ,ASSESS+ ! IMPACT ( A3ESSI# ,,ICT """""""""""""""""" #ED #BD #A'D ,ID5TIFY+ ,,ICT A3ESSIBIL;Y LEGISLATIVE1 REGULATORY1 POLICY & PROGRAMS GAPS V]SUS ,,CRPD GUIDEL9ES & M&ATES """"""""""""""""""""""""" #EG #A'E ,5GAG+ ,4A#D ,P]SONS ,ORGANIZ,NS & O!R KEY /AKEHOLD]S 9 POLICY MAK+ """"""" #FB #A'E'A ,MA9/R1M+ 4ABIL;Y """""""""""""""""""""" #FB #A'E'B ,ID5TIFY+ /AKEHOLD]S & _! ROLES 9 IMPLE;T+ A3ESSI# S]VICES """"" #FD #B ,POLICIES & ,PROGRAMS "" #GB #B'A ,POLICY DEVELOP;T 0>EA """"""""" #GI #B'A'A ,-MON CORE ,,ICT >1S """""""""""""""""""""""""" #HJ #B'A'B ,TELECOM_/,,ICT REGULATOR1 BROADCA/+ AU?OR;Y _/ ,M9I/RY ( ,TELECOMMUNIC,NS _/ #BE -MUNIC,NS _/ TE*NOLOGY """"""" #HA #B'A'C ,M9I/RY ( ,$UC,N #HB #B'A'D ,M9I/RY ( ,LAB\R _/ ,SOCIAL ,A6AIRS """"""""""" #HC #B'A'E ,M9I/RY ( ,9T]IOR1 ,HOMEL& ,DE"P;T """""""""""""""""""""" #HD #B'A'F ,M9I/RY ( ,H1L? "" #HD #B'A'G ,M9I/RY ( ,TRANSPORT,N """"""" #HE #B'A'H ;E-,GOV]N;T S]VICES """""""""""""""""""""" #HF #B'A'I ,LOCAL GOV]N;T """"""""""""""" #HG #B'B ,SETT+ /&>DS """"""""""""""""""" #HH #B'B'A ,,ISO_/,,IEC ;,,JTC#A """"""""""""""""""""" #IJ #B'B'B ,9T]N,NAL ,TELECOMMUNIC,N #BF ,UNION 7,,ITU7 """"""""""""""" #IB #B'B'C ,O!R ORGANIZ,NS 9VOLV$ 9 ;E- A3ESSIBIL;Y """" #AJA #B'C ,PUBLIC PROCURE;T """"" #AJD #B'C'A ,R,NALE = PUBLIC PROCURE;T POLICIES 9CORPORAT+ ,,ICT A3ESSIBIL;Y M&ATES """""""""""""""""""""" #AJE #B'C'B ,CORE ISSUES 9 CR1T+ E6ECTIVE PUBLIC PROCURE;T POLICIES """""""""" #AJH #B'D ,PROMOT+ ASSI/IVE TE*NOLOGIES #AAB #B'D'A ,"U/&+ NE$S """"" #AAB #B'D'B ,SOLU;NS 6MEET NE$S """""""""""""""""""""""" #AAD #B'D'D ,H[ ,,AT SUPPORTS P]SONAL MOBIL;Y """" #AAI #B'D'E ,H[ ,,AT #BG SUPPORTS "W+ """""""""""""""" #ABJ #B'D'F ,REMOTE & HOME "W+ """""""""" #ABA #B'D'G ,H[ ,,AT SUPPORTS -MUNIC,N """"""""""" #ABB #B'D'H ,IMPLE;T+ ASSI/IVE TE*NOLOGIES """""""" #ABC #B'E ,PROMOT+ A3ESSI# PRODUCT DEVELOP;T @& ,UNIV]SAL ,DESIGN """"""""""""""""""""""" #ABF #B'E'A ,3SID],NS = SPECIFY+1 9C5TIVIZ+ & IMPLE;T+ ,UNIV]SAL ,DESIGN "" #ACA #B'E'B ,ACTIVITIES ( /&>DS BODIES RELEVANT 6,UNIV]SAL ,DESIGN """""""""" #ACC #B'E'C ,HI<] $UC,N 5G9E]+ CURRICULA """""""""""" #ACD #B'F ,9T]N,NAL COOP],N """"""""""""" #ACF #BH #B'F'A ,3V5;N 4POSI;NS #ACG #B'F'B ,EUROP1N ,UNION #ACH #B'F'C ,O!R REGIONAL CO-OP],NS """"""""""""""""""" #ACI #B'F'D ,U4,S4 ,,TEITAC #ADA #C ,SOLU;NS T ,"W """""""""""""""""" #ADB #C'A ,WIRE.S PH"OS """"""""""""""""" #ADC #C'B ,RADIOS """"""""""""""""""""""" #ADF #C'C ,TELEVI.N """"""""""""""""""""" #ADH #C'D ,REMOTE 3SOLES """""""""""""""" #AEJ #C'E ,L&L9E PH"OS """""""""""""""""" #AEC #C'F ,WEBSITES """"""""""""""""""""" #AFA #C'G ,P]SONAL -PUT]S """"""""""""""" #AFE #C'H ,S(TW>E """"""""""""""""""""""" #AGB #C'I #BI ,ELECTRONIC KIOSKS """""""""""" #AGF #C'AJ ,BROADB& S]VICES """""""""""""" #AGI #C'AA ,A3ESS 6PUBLI%$ "WS """"""""""" #AHJ #C'AA'A ,LEGAL *ALL5GES "" #AHA #C'AA'B ,TE*NOLOGICAL *ALL5GES """""" #AHC #D ,A3ESSIBIL;Y ,POLICY ,MAK+3 ,AN ,9T]N,NAL ,P]SPECTIVE """"""""""" #AHG #D'A ,C.TRY ANALYSIS """""""""""""""""""""" #AHH #D'A'A ,UNIT$ ,/ATES ( ,AM]ICA """""""""""" #AHH #D'A'B ,UNIT$ ,K+DOM """""""""""""""""""""" #AHI #D'A'C ,AU/RALIA """"""""""""""""""" #AIJ #D'A'D ,G]_M #AIA #D'A'E ,PORTUGAL """"""""""""""""""" #AIB #D'A'F ,NEW ,Z1L& #AIC #CJ #D'A'G ,CANADA """"""""" #AIC #D'A'H ,IREL& """""""""" #AID #D'A'I ,ITALY "" #AIE #D'A'AJ ,SW$5 #AIF #A #D'A'AA ,EUROP1N ,UNION """"""""""""" #AIG #D'A'AB ,JAPAN """""""""""""""""""""" #AIH #D'A'AC ,KOREA """""""""""""""""""""" #BJJ #D'A'AD ,DEVELOP+ C.TRIES """"""""""" #BJJ #D'B ,SUMM>Y """"""""""""""" #BJA ,APP5DIX ,A3 ,A3ESSIBIL;Y ,POLICY ,-P>ISON ,GRID """""""""" #BJD ,APP5DIX ;,B3 ,ONL9E ,TOOLKIT ,SITE ,MAP """""" #BAE ,USE;L L9KS """"""""""" #BBI #A ,! ,A3ESSIBIL;Y #CA ,IMP]ATIVE #A ,! ,A3ESSIBIL;Y ,IMP]ATIVE ,? *APT] W EXPLORE ! M1N+ ( ,9=M,N ,-MUNIC,N ,TE*NOLOGIES 7,,ICT7 A3ESSIBIL;Y :ILE \TL9+ BASIC A3ESSIBIL;Y PR9CIPLES1 /&>DS & GUIDEL9ES4 ,X W COV] ! PROVI.NS = ,,ICT A3ESSIBIL;Y 9 ! ,3V5;N ON ! ,"RS ( ,P]SONS ) ,4ABILITIES 7,,CRPD71 4CUSS H[ BE/ 6ASSESS 4ABIL;Y DEMOGRAPHICS & LOOK AT ! IMPACT ( ,,ICT B>RI]S 0ID5TIFY+ ,,ICT A3ESSIBIL;Y POLICY & PROGRAM GAPS 2T ! ,,CRPD GUIDEL9ES & M&ATES4 ,F9,Y1 X W EXAM9E ! ROLE ( ,4A#D ,P]SONS ,ORGANIZ,NS 7,D,P,OS7 & O!R KEY /AKEHOLD]S 9 POLICY MAK+4 ,FULL TEXT (! ,3V5;N AVAILA# ON ! ,SECRET>IAT WEBSITE 7,,UN ,5A#7 AT ,9GHTTPCCWWW4UN4ORG_/4ABILITIESST,+ #A'A ,:AT IS ,,ICT A3ESSIBIL;Y8 ,A3ESSIBIL;Y IS A M1SURE (! EXT5T 6: A PRODUCT OR S]VICE C 2 US$ 0A P]SON )A 4ABIL;Y Z E6ECTIVELY Z X C 2 US$ #CB 0A P]SON )\T T 4ABIL;Y4 ,! 3CEPT ( A3ESSIBIL;Y RELATES 6! DIV]SE NE$S & ABILITIES (A DIV]SE SEC;N (! US] POPUL,N --P]SONS ) 4ABILITIES--& IS EXPRESS$ 9 DEGREES1 F 8FULLY A3ESSI#01 TO 8"PI,Y A3ESSI#01 TO 8-PLETELY 9A3ESSI#0 =A SPECIFI$ US] GR\P4 ,! M P]SONS T C USE ! PRODUCT &! M TASKS !Y C C>RY \ ) X1 ! M A3ESSI# ! PRODUCT IS 3SID]$ 6BE4 ,"S EXAMPLES ( 9A3ESSIBIL;Y >E GIV5 2L4 ,++,+4 ,A BANK,8;S ,AUTOMAT$ ,TELL] ,MA*9E 7,,ATM7 CD 2 9A3ESSI# 9 ! FOLL[+ WAYS3 O ,MA*9E POSI;N$ TOO HI< =A P]SON 9 A :EEL*AIR 6R1* "S (! 3TROLS4 O ,POOR QUAL;Y VISUAL 4PLAY ) L[ 3TRA/ 2T TEXT & BACKGR.D1 OR TEXT- ONLY VISUAL 4PLAY MAK+ R1D+ DI6ICULT OR IMPOSSI# = P]SONS ) VI.N OR R1D+ IMPAIR;TS4 O ,PROMPTS & RESPONSES >E WRITT5 9 -PLEX LANGUAGE OR J>GON1 MAK+ !M DI6ICULT 6"U/& = P]SONS ) "S COGNITIVE OR LE>N+ 4ABILITIES4 ,++,+4 ,WEBSITES : TYPIC,Y 3TA9 A MIXTURE ( TEXT1 IMAGES1 L9KS1 BUTTONS1 TA#S1 9T]ACTIVE =MS & O!R #CC 3T5T C 2 9A3ESSI# 9 ! FOLL[+ WAYS3 O ,ON-SCRE5 BUTTONS >E MADE 6RESPOND ONLY 6A M\SE CLICK1 S A P]SON )A PHYSICAL 4ABIL;Y :O _C USE A M\SE _C ,8CLICK0' BUTTONS 0PRESS+ ! ,8,5T]0' KEY ON _! KEYBO>D Z ANO!R OP;N4 O ,ON A PAY;T =M1 ! LABELS ( 9PUT BOXES & 3TROLS 7E4G4 ,8"N0'1 ,8*OICE ( PAY;T ME?OD0'7 >E 4PLAY$ 9 A WAY T _C 2 R1D 0! TEXT-TO-SPEE* S(TW>E US$ 0A BL P]SON1 S ? P]SON DOES N "K ! PURPOSE ( EA* BOX OR 3TROL4 O ,VISUAL DESIGN & LAY\T >E 9CONSI/5T F PAGE 6PAGE1 MAK+ ! WEBSITE 3FUS+ & DI6ICULT 6LE>N = P]SONS ) "S COGNITIVE OR LE>N+ 4ABILITIES4 O ,ONL9E VIDEOS H NO CAP;NS 7SUBTITLES71 AUDIO DESCRIP;N TRACKS OR TEXT TRANSCRIPTS4 ,"!=E1 D1F1 H>D ( HE>+ & BL US]S D N H A3ESS 6! FULL 3T5T4 ,": LEGISL,N1 PUBLIC POLICY OR ORGANIZ,NAL POLICIES REQUIRE ,,ICT PRODUCTS & S]VICES 6BE A3ESSI#1 A RECOGNIZ$ A3ESSIBIL;Y /&>D IS USU,Y REF]5C$4 ,2+ ,8A3ESSI#0' !N M1NS -PLY+ ) T /&>D4 #A'A'A #CD ,BASIC ,A3ESSIBIL;Y PR9CIPLES ,= FULL A3ESSIBIL;Y1 ALL US]S M/ 2 A# 6D ?REE ?+S = E 3TROL1 9/RUC;N OR \TPUT3 ,++,+4 ,P]CV X--,BE AW>E ( XS EXI/;E & A# 6A3ESS XS 9=M,N4 ,= EXAMPLE1 A D1F P]SON MAY 2 UNAW>E (! 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LIFE"T1 USU,Y 9 ! =M ( MULTIPLE M9OR IMPAIR;TS 7E4G4 DECR1S$ 9 VI.N1 HE>+ OR DEXT];Y7 Z OPPOS$ 6A S+LE MAJOR CAPABIL;Y LOSS S* Z BL;S1 D1F;S OR P>APLEGIA4 ,? PATT]N ( MULTIPLE M9OR IMPAIR;TS OV] "T IS TYPICAL (! HUMAN AG+ PROCESS4 ,*ALL5GES >IS+ F AGE V>I,NS ,! FACT T HUMAN CAPABIL;Y V>IES 3T9U\SLY "?\T A LIFE"T IS RESPONSI# = M* (! -PLEX;Y 9 ,,ICT A3ESSIBIL;Y4 ,8,AGE V>I,N0' )9 A POPUL,N IS Z M* A 3SID],N = POLICYMAK]S Z X IS = PRODUCT & S]VICE DESIGN]S1 ESPECI,Y 3SID]+ T 9CR1S$ LIFE EXPECTANCY 9 9DU/RIAL C.TRIES W 3TRIBUTE 6AN 9CR1SE 9 ! NUMB] ( P]SONS ) #EB 4ABILITIES _WWIDE4 ,? AG+ POPUL,N IS SIGNIFICANT 9 BO? XS NUMB] & XS IMPLIC,NS = ,,ICT POLICY Z WELL Z DEVICE & S(TW>E DEVELOP;T4 ,P]SONS >E LIKELY 6DEVELOP NEW DI6ICULTIES & IMPAIR;TS Z !Y AGE1 :E!R S5SORY1 COGNITIVE1 OR MOTOR4 ,LIKEWISE1 P]SONS ) EXI/+ MILD DI6ICULTIES & IMPAIR;TS MAY EXP]I;E AN 9CR1SE 9 ! SEV];Y ( IMPAIR;T4 ,SIMPLY PUT1 ! 9CR1S$ AGE (! POPUL,N CR1TES AN IMM ,8SECOND TI]0' ( DEM& = A3ESSI# ,,ICT 9 ! =M ( OLD] P]SONS EXP]I5C+ DIM9I%$ S5SORY1 MOTOR1 OR COGNITIVE CAPABILITIES4 ,IN "PICUL>1 ! DEMOGRAPHICS (! DEVELOP$ ECONOMIES >E *ANG+1 ) L;G] LIFE EXPECTANCIES &A R$UC$ BIR? RATE RESULT+ 9 AN 9CR1S$ PROPOR;N ( P]SONS OV] #FE 9 ! POPUL,N4 ,M S ?AN PREVI\S G5],NS1 "W]S CURR5TLY AG$ #EE-#FD >E M LIKELY 6USE -PUT]S AT "W4 ,H["E1 2Y ! "WPLACE1 "! IS N ONLY AN 9CR1SE 9 ! USE ( -PUT]S = 9=M,N & -MUNIC,N1 B "! IS AL AN OV]ALL 9CR1SE 9 ! AV]AGE AGE ( -PUT] US]S 9 ! ,UNIT$ ,/ATES4 ,IN ! FUTURE1 !N1 -PUT] US]S W DEM& & EXPECT GRT] A3ESSIBIL;Y 9 #EC -PUT]S4 ,M IMPORTANTLY1 ?\<1 POLICYMAK]S & /AKEHOLD]S M/ 3SID] H[ A3ESSI# ,,ICT MIE PROJECT$ 6H ! /EEPE/ GR[? 9 _! OLD-AGE DEP5D5CY RATIOS --! NUMB] ( P]SONS AG$ #FE OR OLD] 9 ! POPUL,N P] E P]SON AGE #AE-#FD 7"W+ AGE7 9 ! POPUL,N--OV] ! NEXT #DJ YE>S4 ,^! REGIONS >E PR$ICT$ 6EXP]I;E #BJJ P]C5T 9CR1SE 9 ! RATIO 2T #BJJJ & #BJEJ1 -P>$ 6! SLIIETY ( WAYS1 _M 9VOLV+ AUTOM,N & #ED -PUT]IZ,N4 ,REC5TLY1 H["E1 LESS OBVI\S A3ESSIBIL;Y-RELAT$ TE*NIQUES >E 2+ EMPLOY$ T 9VOLVE ]GONOMIC DESIGN & "W] -=T4 ,! !ORY MA9TA9S T A -=TA# EMPLOYEE C PRODUCE M ?AN A C.T]"P :O /RU7LES "? ! "D4 ,0REMOV+ B>RI]S 6US+ AUTOM,N & -PUT]IZ,N 7BO? ( : >E CAPITAL 9PUTS 96PRODUC;N7 & ALL[+ =A M -=TA# "WPLACE1 A3ESSI# 9=M,N & -MUNIC,N TE*NOLOGIES C HELP 6CR1TE A M PRODUCTIVE "WPLACE =A M DIV]SE "W=CE4 ,9CR1S$ PRODUCTIV;Y AT ! FIRM LEVEL 3TRIBUTES 69CR1S$ PRODUCTIV;Y AT ! N,NAL ECONOMIC LEVEL4 ,& ? IS ESPECI,Y SIGNIFICANT 9 ECONOMIES ": "! IS AN 9CR1S+ PROPOR;N (! POPUL,N RELIANT ^U ! PRODUCTIV;Y (A DECR1S+ PROPOR;N (! POPUL,N4 #A'C'D ,ASSESS+ ! IMPACT ( A3ESSI# ,,ICT ,PRIM>Y & SECOND>Y B5EFICI>IES ,Z WE LOOK 6! FUTURE1 WE N[ RECOGNIZE T "! >E _M K9DS ( P]SONS :O B5EFIT F A3ESSI# ,,ICT4 ,Z WE H ALR NOT$1 ! DIRECT & PRIM>Y B5EFICI>IES >E ! M ?AN "O BILLION P]SONS _WWIDE ) 4ABILITIES OR DIM9I%$ CAPABILITIES = :OM A3ESSI# #EE ,,ICT 3TRIBUTES 6AN IMPROVE;T 9 OV]ALL QUAL;Y ( LIFE4 ,H["E1 X IS P]H EQU,Y IMPORTANT = POLICYMAK]S 6RECOGNIZE & 3SID] T ! BUSI;SES1 -MUNITIES & ECONOMIES : DEP5D ON ! PRODUCTIV;Y & 3TRIBU;NS ( ^! TWO 3/ITU5CIES REPRES5T A SECOND DIM5.N ( DIRECT B5EFICI>IES ( A3ESSI# ,,ICT4 ,L[-LIT]ACY POPUL,NS ,A3ESSI# ,,ICT & ASSI/IVE TE*NOLOGIES AL PROMOTE LIT]ACY1 : MAY N USU,Y 2 L9K$ 64ABILITIES4 ,0_! V NATURE1 ?\<1 9=M,N & -MUNIC,N TE*NOLOGIES DEP5D ON -MUNIC,N ABILITIES1 9CLUD+ LIT]ACY4 ,M* (! 3T5T DELIV]$ OV] ,,ICT1 ESPECI,Y ,9T]NET-BAS$ 3T5T1 REMA9S TEXT- BAS$ &! =MAT & 3T5T ( WEB PAGES (T5 DEM& SKILLS SIMIL> 6^? ( DOCU;T LIT]ACY4 ,FUR!RMORE1 ! COGNITIVE SKILLS "ULY+ R1D+ & PRO#M SOLV+ >E AL CRITICAL 6US+ ,,ICT E6ECTIVELY4 ,?US "! IS LL D\BT T ILLIT]ACY OR L[ LIT]ACY C PRES5T A B>RI] 6A US],8;S 9T]AC;N ) ,,ICT4 ,SPECIFIC ASSI/IVE TE*NOLOGIES C HELP L[-LIT]ACY POPUL,NS 03V]T+ TEXT-BAS$ 3T5T 96AUDI# 3T5T4 ,^! =MS ( ,,AT #EF >E AVAILA# 9 SCRE5-R1D]S Z WELL Z SELF- VOIC+ TE*NOLOGIES : C 2 9TEGRAT$ ) AN APPLIC,N4 ,IN BO? CASES ! ,,AT IS BAS$ ON ,8,TEXT-TO-,SPEE*0' 7,,TTS7 TE*NOLOGY & HAS HI/ORIC,Y BE5 FOCUS$ ON ASSI/+ BL ,,ICT US]S4 ,H["E1 Z ! P>ADIGM ( 4ABILITIES EXP&S 69CLUDE ! BROAD] SOCIAL MODEL ( 4ABILITIES1 WE C LIKEWISE EXP& ! -MUN;Y ( B5EFICI>IES 0FOCUS+ \R ATT5;N N ON ! M$ICAL 4ABIL;Y (! 9T5D$ US]1 B R ON ! FUNC;NAL OBJECTIVES (! ,,AT4 ,IN ? CASE1 ! FUNC;N (! ,,AT IS 6V]BALIZE NON- V]BAL 3T5T3 6R1D ! 9=M,N AL\D4 ,! B5EFICI>IES >E1 !N1 ^? POPUL,NS ^: ABIL;Y 6R1D IS IMPAIR$ &! CAUSE (! IMPAIR;T IS IRRELEVANT4 ,A4I;N,Y1 ,SPEE*-TO-,TEXT 7,,/T7 TE*NOLOGIES 3V]T SPOK5 -MUNIC,NS 96TEXT- BAS$ -MUNIC,N4 ,^! >E (T5 US$ 0P]SONS ) MOTOR IMPAIR;TS Z AN ALT]NATIVE ME?OD = 9PUTT+ 9=M,N 96,,ICT1 S* Z -POS+ AN ;E- MAIL4 ,? FUNC;N B5EFITS ! BR1D? ( ^? POPUL,NS ^: ABIL;Y 6WRITE IS IMPAIR$4 ,AG1 ! CAUSE (! IMPAIR;T IS IRRELEVANT &1 AG1 ! B5EFIT IS PRODUC$ 0! 5ABL+ FUNC;N (! ,,AT 9 ! MO;T T ! DYSFUNC;N O3URS 2T ! 9=M,N 6BE -MUNICAT$ & #EG XS M$IUM4 ,?US1 ! ,,/T TE*NOLOGY PRODUCES B5EFITS = ,,ICT US]S ) POOR OR NO WRIT+ SKILLS1 EQUIVAL5T 6! B5EFIT X PRODUCES = ,,ICT US]S ) MOTOR IMPAIR;TS4 ,=A FULL LI/ ( CIT,NS1 REF];ES & USE;L RES\RCES RELAT$ 6? TOPIC1 PL1SE VISIT ! ;E-,A3ESSIBIL;Y ,POLICY ,TOOLKIT WEBSITE 7,:O B5EFITS873 ,9GHTTPCCWWW4E,+- A3ESSIBILITYTOOLKIT4ORG_/TOOLKIT_/:O,++, +B5EFITS #A'D ,ID5TIFY+ ,,ICT A3ESSIBIL;Y LEGISLATIVE1 REGULATORY1 POLICY & PROGRAMS GAPS V]SUS ,,CRPD GUIDEL9ES & M&ATES ,"O FUNDA;TAL GOAL ( ,/ATES T H RATIFI$ ! ,,CRPD IS 6TAKE [N]%IP ( _! -PLI.E OBLIG,NS "U ! TR1TY T !Y H SIGN$4 ,"O IMPORTANT TOOL T C 2 US$ = ? PURPOSE IS ! ;,G#C;ICT ,A3ESSIBIL;Y ,SELF-,ASSESS;T ,FRAME"W1 : 5A#S RATIFY+ ,/ATES Z WELL Z ,/ATES PLANN+ 6RATIFY ! ,,CRPD 6EVALUATE _! [N PROGRESS T[>D DOME/IC 3=M;Y )! ,,CRPD,8;,S 7,,ICT7 TR1TY /&>DS4 ,! TEMPLATE IS DESIGN$ 65C\RAGE #EH GOV]N;T POLICYMAK]S & CITIZ5 L1D]S 65GAGE _! C.TRIES 9 /RIV+ = LAWS1 POLICIES1 PROGRAMS & PRACTICES T :5 IMPLE;T$ RESULT 9 M3 7;A7 A3ESSI# ,,ICT 9FRA/RUCTURE1 7;B7 AF=DA# ,,ICT & 7;C7 AVAILA# & E6ECTIVE ASSI/IVE TE*NOLOGY4 ,SELF-ASSESS;T RESULTS & REPORTS C 2 US$ 6MOBILIZE 3C]N$ ACTORS )9 ,/ATES 6"W TGR 6PROMOTE ! ,,CRPD AG5DA1 ESPECI,Y IF V>I\S GOV]N;TAL AG5CIES1 ,4A#D ,P]SONS ,ORGANIZ,NS 7,D,P,OS7 & ,NON-,GOV]N;TAL ,ORGANIZ,NS 7,N,G,OS7 3TRIBUTE 6! ASSESS;T & REPORT+ PROCESS4 ,:5 "W+ T[>D IMPROV$ -PLI.E ) TR1TY PROVI.NS1 3C]N$ ORGANIZ,NS %D 2 9VOLV$ 9 9VE/IGAT+ & MONITOR+ DOME/IC SITU,NS4 ,SELF-ASSESS;T MAY FACILITATE ADVOCACY & NE$$ IMPROVE;T ON _M LEVELS 05C\RAG+ COOP],N AM;G 3C]N$ ACTORS )9 ,/ATES4 ,IN COLLECT+ DATA =! ,SELF-ASSESS;T1 A ,/ATE MAY WI% 6RELY ON 9-C.TRY LOCAL ASSESS;T T1MS 6-PLETE A =MAL "QNAIRE REVIEW1 9 MO/ CASES )! ASSI/.E (A LOCAL LAWY] OR EXP]T )A MA/]Y (! C.TRY,8;S LAWS1 OR PREF]ABLY "S"O ) EXP]I;E "W+ ON ISSUES 9VOLV+ P]SONS ) 4ABILITIES1 E4G4 REPRES5TATIVE ,,DPO L1D]S4 #EI ,! ,SELF-ASSESS;T T1M %D 2 EXPECT$ 6JU/IFY XS ANSW]S 6SPECIFIC "QS DUR+ ! -PLE;N (! "QNAIRE4 ,)\T A PROP] JU/IFIC,N1 ! ASSIGN;T (A SCORE IS L>GELY M1N+.S4 ,IN "S CASES1 = EXAMPLE1 X W 2 CLE> F A SIMPLE R1D+ (! EXC]PT$ LANGUAGE (! LAW_/LEGISL,N_/POLICY T A C.TRY,8;S -PLI.E )A "PICUL> >TICLE IS POOR OR EXEMPL>Y4 ,B ? MAY N ALW 2 ! CASE1 & 9 ANY EV5T1 X _C 2 ASSUM$ T1 BAS$ ON ! TEXT AL"O1 -PLI.E 7OR NON-COMPLI.E7 W 2 APP>5T 6A R1D] ) LL OR NO FAMILI>;Y )A "PICUL> C.TRY1 OR 6"S"O F A C.TRY )A DI6]5T LEGAL TRADI;N4 ,! BASIC ACTIV;Y =! ,SELF-,ASSESS;T ,FRAME"W 9CLUDES ! FOLL[+ TASKS3 ,++,+4 ,ID5TIFY ! C.TRY -MIT;TS3 ,? ACTIV;Y REQUIRES ID5TIFY+ ! POLITICAL -MIT;TS MADE ) RESPECT 6! N,NAL LAWS1 POLICIES1 PROGRAMS & PLANS ( AC;N T >E RELEVANT 6! ,,ICT PROVI.NS "U ANALYSIS1 &! =MAL /ATUS (! C.TRY,8;S GOV]N;T LEGAL & POLICY REGIME 9 REL,N 6^? ,,ICT -MIT;TS4 ,7,LEG @##A7' ,++,+4 ,ID5TIFY ! CAPAC;Y_/9FRA/RUCTURE = IMPLE;T,N3 ,? 9VOLVES EXAM9+ ! C.TRY,8;S CAPAC;Y #FJ 6IMPLE;T ! ,,ICT PROVI.NS "U ANALYSIS1 9CLUD+ ! AVAILABIL;Y ( DIGITAL_/TE*NOLOGICAL1 F9ANCIAL & HUMAN RES\RCES AVAILA#1 Z WELL Z O!R FACTORS-- S* Z BUSI;S1 SOCIAL1 & CULTURAL--T MAY LIMIT OR EXP& IMPLE;T,N CAPAC;Y4 ,7,LEG @##B7' ,++,+4 ,ASSESS ! C.TRY,8;S IMPLE;T,N & IMPACT3 ,? REQUIRES ! DEVELOP;T & APPLIC,N ( 9/ITU;NAL M1SURES 65SURE T LEGAL & POLICY *ANGES >E IMPLE;T$ 9 ACTUAL PRACTICE4 ,IN "PICUL>1 X LOOKS AT !3 7;A7 AVAILABIL;Y1 A3ESSIBIL;Y1 & AF=DABIL;Y ( ,I,C,TS & ,ASSI/IVE ,TE*NOLOGIES 7,A,TS72 7;B7 AVAILABIL;Y1 A3ESSIBIL;Y & QUAL;Y ( 9=M,N & 9=M,N S]VICES2 & 7;C7 ! IMPACT ( 7;A7 & 7;B7 ON ! LIVES ( P]SONS ) 4ABILITIES4 ,7,LEG @##C7' ,++,+4 ,DRAW L9KS 2T -MIT;T & IMPLE;T,N_/IMPACT3 ,? ACTIV;Y 9VOLVES -P>+ ! C.TRY,8;S -MIT;TS 6! ,,CRPD )! ACTUAL IMPLE;T,N & IMPACT REV1L$ 0! SELF-ASSESS;T4 ,! PURPOSE ( L9K+ ! IMPLE;T,N & IMPACTS 6SPECIFIC LEGAL & POLICY OBLIG,NS IS 6ID5TIFY ! RESULTS : ! C.TRY %D FOCUS ON4 ,? AL 9VOLVES #FA L9K+ ! C.TRY,8;S CAPAC;Y 6IMPLE;T ! ,,CRPD OBLIG,NS & ID5TIFY+ ! MA9 OB/ACLES ! C.TRY W H 9 MEET+ ^? OBLIG,NS4 ,:AT ,,CRPD -MIT;TS H N BE5 A*IEV$ 0! C.TRY8 ,:AT CAPAC;Y FACTORS >E RELAT$ 6^? UNFULFILL$ GAPS8 ,++,+4 ,G5]ATE RECOMM5D,NS & AC;N PLAN3 ,? ACTIV;Y 9VOLVES US+ ! RESULTS (! ABV ANALYSIS 6"W ) MULTIPLE /AKEHOLD]S ON DEVELOP+ PROPOSALS = LEGAL1 POLICY & PROGRAMME *ANGES4 ,X 9VOLVES G5]AT+ /RATEGIES & RECOMM5D,NS = PREP>+ A PLAN ( AC;N 6"W ) LEGISLATORS1 REGULATORS & CIVIL SOCIETY = IMPROVE;T ( XS PUBLIC LAWS1 POLICIES & PROGRAMS1 Z WELL Z = NEC PRIVATE SECTOR *ANGES4 ,=A FULL LI/ ( CIT,NS1 REF];ES & USE;L RES\RCES RELAT$ 6? TOPIC1 PL1SE VISIT ! ;E-,A3ESSIBIL;Y ,POLICY ,TOOLKIT WEBSITE 7,ASSESS;T FRAME"W73 ,9GHTTPCCWWW4E,+- A3ESSIBILITYTOOLKIT4ORG_/TOOLKIT_/UN,9G+ ,+3V5;N_/ASSESS;T,++,+FRAME"W #A'E #FB ,5GAG+ ,4A#D ,P]SONS ,ORGANIZ,NS & O!R KEY /AKEHOLD]S 9 POLICY MAK+ #A'E'A ,MA9/R1M+ 4ABIL;Y ,MA9/R1M+ 4ABIL;Y IS ! PROCESS ( ASSESS+ ! IMPLIC,NS = P]SONS ) 4ABILITIES ( ANY PLANN$ AC;N1 9CLUD+ LEGISL,N1 POLICIES & PROGRAMS1 9 ALL >1S & AT ALL LEVELS4 ,X IS A /RATEGY = MAK+ P]SONS ) 4ABILITIES ,HIS 3C]NS & EXP]I;ES AN 9TEGRAL DIM5.N (! DESIGN1 IMPLE;T,N1 MONITOR+ & EVALU,N ( POLICIES & PROGRAMS 9 ALL POLITICAL1 ECONOMIC & SOCIETAL SP"HS S T P]SONS ) 4ABILITIES B5EFIT EQU,Y & 9EQUAL;Y IS N P]PETUAT$4 ,! ULTIMATE GOAL IS 6A*IEVE 4ABIL;Y EQUAL;Y4 ,"O KEY FACTOR = MA9/R1M+ SU3ESS IS ! 5GAGE;T ( 9DIVIDUALS ) 4ABILITIES T REPRES5T CROSS-4ABIL;Y ISSUES 69=M ALL POLICY SECTORS4 ,0ACTIVELY "PICIPAT+ 9 ! DEVELOP;T & IMPLE;T,N ( POLICIES & /RATEGIES = A3ESSI# ,,ICT1 P]SONS ) 4ABILITIES C 3TRIBUTE 6! DET]M9,N (! MO/ RELEVANT & APPROPRIATE /RATEGIES = SU3ESS;L POLICIES4 ,"!=E1 #FC POLICYMAK]S %D PLAN A3ESSI# MEET+S & 9CORPORATE E6ECTIVE -MUNIC,N PRACTICES S T P]SONS ) 4ABILITIES C "PICIPATE4 ,H["E1 POLICYMAK]S M/ 5GAGE N ONLY 9DIVIDUALS B AL A V>IETY ( ,4A#D ,P]SONS ,ORGANIZ,NS1 GOV]N;TS & _! REPRES5TATIVES1 -M]CIAL ACTORS1 & O!R GR\PS 9 ORD] 6CLOSE CURR5T & POT5TIAL A3ESSIBIL;Y GAPS 9 ,,ICT4 ,! FOLL[+ IS A V>IETY ( WAYS 9 : POLICYMAK]S 3SID]+ H[ BE/ 6IMPLE;T ! ,,CRPD MIDS & PROMO;N ( A3ESSI# PRIVATE WEBSITES4 ,++,+4 ,USE UNIV]SAL #FD S]VICE_/A3ESS FUNDS 6SUPPORT ( ,,ICT A3ESSIBIL;Y PROGRAMS1 E4G4 9 S*OOLS & VOC,NAL TRA9+ C5TRES4 ,++,+4 ,REQUIRE ANY PUBLIC PROCURE;T ( ,I,C,TS 6PUR*ASE A3ESSI# ,,ICT4 ,++,+4 ,MAKE PUBLICLY AVAILA# A3ESSI# ELECTRONIC DOCU;TS ACR ALL >1S ( GOV]N;T4 ,++,+4 ,PROMOTE ! 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PHYSICIAN1 EM]G5CY C>E & HOSPITAL READMIS.NS1 ALL ( : ALL[ BETT] #AAH H1L?1 GRT] PATI5T SATISFAC;N & IMPROV$ QUAL;Y ( LIFE4 ,++,+4 ,ACTIVE C>E-- ,9T]ACTIVE TELE-M$IC9E S]VICES PROVIDE R1L-"T 9T]AC;NS 2T PATI5T & PROVID]1 69CLUDE PH"O 3V]S,NS1 ONL9E -MUNIC,N & HOME VISITS4 ,_M ACTIVITIES S* Z HI/ORY REVIEW1 PHYSICAL EXAM9,N1 PSY*IATRIC EVALU,NS & OPH?ALMOLOGY ASSESS;TS C 2 3DUCT$ -P>ABLY 6^? D"O 9 TRADI;NAL FACE- TO-FACE VISITS4 ,IN A4I;N1 ,8CL9ICIAN- 9T]ACTIVE0' TELE-M$IC9E S]VICES MAY 2 LESS CO/LY ?AN 9-P]SON CL9ICAL VISITS4 ,++,+4 ,5VIRON;TAL 3TROL-- ,AL;GSIDE SOLU;NS T MEET H1L? & SOCIAL NE$S1 E6ECTIVE 9DEP5D5T LIV+ MAY 2 DEP5D5T ^U ! ABIL;Y (! 9DIVIDUAL 6H 3TROL OV] _! IMM 5VIRON;T4 ,S* SY/EMS C 2 UTILIZ$ 6OP5 DOORS1 SWIT* ON TELEVI.NS1 OP5 & CLOSE CURTA9S1 & 9 FACT GIVE TOTAL 3TROL OV] ! LOCAL >EA4 ,SOLU;NS 9 US]S0' HOMES1 OR EV5 9 ! "WPLACE1 C 2 9/ALL$ 65SURE T MAXIMUM 9DEP5D;E IS A*IEV$ )\T ! 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USE ( ALT]NATIVE KEYBO>DS OR PO9T+ DEVICES4 ,SL+BOX IS A SY/EM = TRANSMITT+ & VIEW+ YR DIGITAL ,,TV OR YR HOME PLAY] REMOTELY1 F ANY": 9 ! _W4 O ,GAM+--,"! >E A3ESSI# 3TROLL]S = -PUT]S & GAME 3SOLES1 RANG+ F MODIFI$ 3TROLL]S =! ,XBOX #CFJ OR ;,,PS#C 6SWIT* A3ESSI# GUIT>S = #ABJ ,GUIT> ,H]O4 O ,>TS & CULTURE--,"! >E _M ONL9E >T GALL]IES & MUSEUMS T C 2 BR[S$ ONL9E4 ,EXAMPLES 9CLUDE ! ,TATE ,COLLEC;N 9 ,LONDON1 ,L\VRE ONL9E F ,P>IS &! ,NEW ,YORK ,METROPOLITAN ,MUSEUM ( ,>T4 O ,MUSIC--,_M MUSIC COLLEC;NS C 2 LI/5$ 6ONL9E1 9CLUD+ A HUGE COLLEC;N "? TOOLS S* Z I,TUNES OR ,NAP/] & ,9T]NET RADIO4 ,SPECIALI/ TE*NOLOGY C HELP MAKE ;MP#C PLAY]S A3ESSI#1 OR C (F] OPPORTUNITIES 6P]=M & -POSE US+ AN 9/RU;T S* Z ! ,S.DB1M4 #B'D'D ,H[ ,,AT SUPPORTS P]SONAL MOBIL;Y ,TE*NOLOGY IS 5ABL+ A M* WID] V>IETY ( US]S 6MAXIMIZE _! P]SONAL SAFETY4 ,EXAMPLES ( S* TE*NOLOGIES 9CLUDE ,,GPS SY/EMS S* Z ^? 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CORRESPOND+ US] EXP]I;E IS SU6ICI5TLY DESIRA#4 ,AL1 X IS Q DI6ICULT 6REGULATE -M]CIAL PRODUCTS ": ! NATURAL & APPROPRIATE /RATEGY IS 6T>GET 9DIVIDUAL PRODUCTS T[>DS SPECIFIC M>KET SEG;TS1 9EVITABLY EXCLUD+ O!RS4 ,_M 9ITIATIVES N[ TRY 6PROMOTE ! ,SEV5 ,PR9CIPLES ( ,UNIV]SAL ,DESIGN Z A HOLI/IC APPROA* 6EXT5D 2Y A3ESSIBIL;Y -PLI.E4 ,IN #BJJI ! ,C\NCIL ( ,EUROPE PUBLI%$ ,A*IEV+ ,FULL ,"PICIP,N ,"? ,UNIV]SAL ,DESIGN Z A GUIDE = ,MEMB] ,/ATES 6PROMOTE "PICIP,N 9 SOCIETY = ALL 9DIVIDUALS4 ,++,+4 ,9C5TIVIZ,N--,AN ALT]NATIVE ,8C>ROT0' APPROA* PROMOTES ! BUSI;S CASE & M>KET POT5TIAL = DESIGN+ PRODUCTS ?AN >E A3ESSI# & USA# 6A WID] RANGE ( P]SONS1 BAS$ ON GLOBAL TR5DS ASSOCIAT$ ) AGE+ & 4ABIL;Y1 & *ANG+ CULTURAL P]SPECTIVES4 ,_M -PANIES #ACD 7L ,BRITI% ,TELECOM7 T H PRIORITIZ$ ,UNIV]SAL ,DESIGN 9 _! "W >E REPORT+ IMPROV$ CU/OM] SATISFAC;N1 L[] SUPPORT CO/S & IMPROV$ PR(ITABIL;Y4 ,IN A4I;N 6PROMOT+ ! B5EFITS ( ,UNIV]SAL ,DESIGN1 GOV]N;T BODIES C FUR!R 9C5TIVIZE ! DESIGN ( M A3ESSI# PRODUCTS "? _! [N PROCURE;T /RATEGIES4 ,YET ANO!R /RATEGY = 9CR1S+ ! UPTAKE ( ,UNIV]SAL ,DESIGN PROMOTES 9C5TIVE /RATEGIES )9 -M]CIAL ORGANIZ,NS T REW>D ,UNIV]SAL ,DESIGN PR9CIPLES1 9 3TRA/ 6! POPUL> APPROA* ( M1SUR+ EMPLOYEE'S P]=M.E SOLELY AC 6PROJECT CO/S PRIOR 6LAUN*4 #B'E'B ,ACTIVITIES ( /&>DS BODIES RELEVANT 6,UNIV]SAL ,DESIGN ,3SID]+ A WID] REMIT ( 5SUR+ SAFETY1 -PATIBIL;Y ( SY/EMS1 /&>D 9T]FACES & 3SUM] PROTEC;N1 REPRES5TATIVES F 9DU/RY1 & N,NAL & 9T]N,NAL /&>DS BODIES1 H "W$ 6E/ABLI% A3ESSIBIL;Y & USABIL;Y REQUIRE;TS = PRODUCTS & S]VICES4 ,FUR!RMORE1 /&>DS ORGANIZ,NS H DEVELOP$ & PROMOT$ GUIDEL9ES = 9CLUD+ & REPRES5T+ ! NE$S ( OLD] P]SONS & P]SONS ) #ACE 4ABILITIES 9 /&>DS DEVELOP;T 7E4G4 ,,ISO_/,,IEC ,GUIDE #GA74 ,F A UNIV]SAL OR A3ESSI# DESIGN BASIS ^! GUIDES LAY\T AN ]GONOMIC ME?OD = ALIGN+ HUMAN DATA1 ABILITIES & LIMIT,NS )! ASSOCIAT$ DESIGN FACTORS1 "!BY A4RESS+ ! NEGATIVE 3SEQU;ES EXP]I5C$ F DESIGN EXCLU.N #B'E'C ,HI<] $UC,N 5G9E]+ CURRICULA ,UNIV]SAL ,DESIGN %D 2 9CLUD$ 9 ! ,,ICT 5G9E]+ CURRICULA 2C )\T AW>E;S (! ISSUES1 &! CORRESPOND+ $UC,N 9 ME?ODS & TE*NIQUES ( ,UNIV]SAL ,DESIGN1 FUTURE 5G9E]S W UN"K+LY 9CORPORATE IMP$I;TS 9 EXI/+ & -+ TE*NOLOGIES4 ,FUR!RMORE1 X M/ 2 BORNE 9 M9D T EXI/+ 5G9E]S AL H A DEM& = ,UNIV]SAL ,DESIGN TRA9+1 ?US !Y C COPE )! NE$S ( ^? US]S 9 _! PR(ES.NAL 5VIRON;TS4 ,CURRICULUM DESIGN IS AL 2COM+ A KEY ISSUE 2C (! H>MONIZ,N EF=TS O3URR+ 9 "S "PS (! _W1 L ! ,BOLOGNA AGREE;T 9 ! ,EUROP1N ,UNION4 ,! ,I,D,CNET PROJECT CLASSIFI$ ! NEC K & SKILL SETS NEC 6DESIGN ,UNIV]SAL ,DESIGN CURRICULA1 AF ?OR\< RESE>* ON EXI/+ 9ITIATIVES #ACF & 9T]AC;N ) 9T]E/$ "PIES L HI<] $UC,N 9/ITU;NS &! 9DU/RY4 ,! KEY SETS ID5TIFI$ ;WERECC#C #A4 ,UNIV]SAL ,DESIGN AW>E;S #B4 ,:Y ,UNIV]SAL ,DESIGN8 ,E?ICAL1 LEGAL & -M]CIAL 3SID],NS2 #C4 ,9T]P]SONAL SKILLS = T1M"W2 #D4 ,A3ESSI# 3T5T3 K AB DOCU;TS & MULTIM$IA2 #E4 ,A3ESSI# 9T]AC;N3 9PUT & \TPUT2 #F4 ,NEW P>ADIGMS ( 9T]AC;N2 #G4 ,US]-C5T]$ DESIGN2 #H4 ,APPLIC,N DOMA9S & RESE>*4 ,Z M5;N$ E>LI]1 "! IS N ONLY A NE$ 6TRA9 FUTURE PR(ES.NALS1 B 6PROVIDE TRA9+ 6ACTIVE 5G9E]S 9 DI6]5T ASPECTS ( ,UNIV]SAL ,DESIGN4 ,! TRA9+ M/ 2 TAILOR$ 6DI6]5T TYPES ( US]S TYPIC,Y F.D 9 ! 9DU/RY1 &) DI6]5T LEVELS ( GRANUL>;Y4 ,! TAXONOMY ( TOPICS LI/$ = HI<] $UC,N 9/ITU;NS IS 2+ ADAPT$ 6! 9DU/RY NE$S "U ! SCOPE (! ,DF,A6E,9CLU.N PROJECT & W 2 /&>DIZ$ 9 A ,,C5 ,"W%OP ;,AGREEMENTDD#D4 ,=A FULL LI/ ( CIT,NS1 REF];ES #ACG & USE;L RES\RCES RELAT$ 6? TOPIC1 PL1SE VISIT ! ;E-,A3ESSIBIL;Y ,POLICY ,TOOLKIT WEBSITE 7,PRODUCT DEVELOP;T & ;DESIGNGGCC#E ,9GHTTPCCWWW4E,+- A3ESSIBILITYTOOLKIT4ORG_/TOOLKIT_/PRODUC T,++,+DEVELOP;T,++,+&,++,+DESIGN #B'F ,9T]N,NAL COOP],N ,9T]N,NAL COOP],N IS AN IMPORTANT -PON5T ( N,NAL ;E-,A3ESSIBIL;Y POLICIES & PROGRAMS4 ,TE*NOLOGY PRODUCTS & S]VICES >E DEVELOP$ & M>KET$ ON A GLOBAL BASIS &A NUMB] ( 9T]N,NAL 9/ITU;NS1 9DU/RY ASSOCI,NS1 & ,/&>D ,DEVELOP;T ,ORGANIZ,NS >E 9VOLV$ 9 ! PROCESS ( DEF9+ A3ESSIBIL;Y /&>DS1 PROMOT+ RESE>* & DEVELOP;T & TE*NICAL EX*ANGES = A3ESSI# & ASSI/IVE TE*NOLOGIES4 ,? SEC;N W F/ \TL9E ! ,,CRPD 4P5S,NS ON 9T]N,NAL COOP],N & !N DESCRIBE V>I\S ONGO+ 9T]N,NAL COOP],N ACTIVITIES1 SPECIFIC,Y ) REF];E 6! ,EUROP1N ,UNION1 O!R REGIONAL COOP],NS &! ,UNIT$ ,/ATES4 #ACH #B'F'A ,3V5;N 4POSI;NS ,TWO REF];ES 9 ! TEXT (! ,3V5;N ON ! ,"RS ( ,P]SONS ) ,4ABILITIES A4RESS 9T]N,NAL COOP],N & /&>DIZ,N4 ,! ,3V5;N 9 XS PREAM# RECOGNIZES ,8! IMPORT.E ( 9T]N,NAL COOP],N = IMPROV+ ! LIV+ 3DI;NS ( P]SONS ) 4ABILITIES 9 E C.TRY1 "PICUL>LY 9 DEVELOP+ C.TRIES'''0' ,X AL E/ABLI%ES ! GR.DS1 9 XS ,>TICLE #CB ON ,9T]N,NAL ,COOP],N1 = PROACTIVE EX*ANGES ,8FACILITAT+ COOP],N 9 RESE>* & A3ESS 6SCI5TIFIC & TE*NICAL K40' ,! SECOND REF];E1 9 ,>TICLE #I ON ,A3ESSIBIL;Y1 SPECIFIES T ,8,/ATES ,"PIES % AL TAKE APPROPRIATE M1SURES 6DEVELOP1 PROMULGATE & MONITOR ! IMPLE;T,N ( M9IMUM /&>DS & GUIDEL9ES =! A3ESSIBIL;Y ( FACILITIES & S]VICES OP5 OR PROVID$ 6! PUBLIC0' ,>TICLE #I'B 7;A74 ,GIV5 ! GLOBAL NATURE ( ,,ICT M>KETS &! 9T]N,NAL SCOPE ( MO/ ,,ICT V5DORS0' ACTIVITIES1 PROMOT+ 9T]N,NAL /&>DS >E AN ESS5TIAL SU3ESS FACTOR = ,/ATES ,"PIES IMPLE;T+ ,,ICT A3ESSIBIL;Y & ASSI/IVE TE*NOLOGY PROGRAMS & POLICIES4 ,/&>D SETT+ HAS ALR BE5 4CUSS$ E>LI] 9 #ACI ? *APT]2 9T]N,NAL COOP],N IS DESCRIB$ 2L4 #B'F'B ,EUROP1N ,UNION ,GIV5 ! /R;G 3V]G;E ( OBJECTIVES 2T ! OV]ALL ,,EU ,4ABIL;Y ,/RATEGY &! ,3V5;N1 ! ,-MIS.N 3SID]S T ISSUES RELAT+ 6! IMPLE;T,N (! ,3V5;N AT ,,EU LEVEL %D 2 TACKL$ 9 ! FRAME"W (! ROLL+ ,,EU ,AC;N ,PLAN ON MA9/R1M+ 4ABIL;Y4 ,ALL ! ,,EU ,MEMB] ,/ATES &! -MUN;Y H SIGN$ ! ,3V5;N & #AG ,MEMB] ,/ATES SIGN$ ! ,OP;NAL ,PROTOCOL4 ,AU/RIA1 ,HUNG>Y1 ,SPA91 ,G]_M1 ,SW$51 & ,SLOV5IA H ALR RATIFI$ BO? ! ,3V5;N &! ,OP;NAL ,PROTOCOL4 ,! PROCESS ( 3CLUD+ ! ,3V5;N 0! ,EUROP1N ,UNION IS "UWAY4 ,! ,EUROP1N ,UNION HAS SPECIFIC ;E- ,A3ESSIBIL;Y PROGRAMS & POLICIES 9 MATT]S ( 9=M,N SOCIETY & ;E-9CLU.N1 EMPLOY;T & PUBLIC PROCURE;T4 ,ESPECI,Y 9 ! CASE (! LATT]1 ! ,,EU ISSUES ,M&ATE #CGF 6,EUROP1N ,/&>DS ,ORGANIZ,NS 6PROVIDE ! F.D,N =A ,EUROP1N ,PUBLIC ,PROCURE;T POLICY & PRACTICE = A3ESSI# ,9=M,N & ,-MUNIC,N ,TE*NOLOGIES4 #ADJ #B'F'C ,O!R REGIONAL CO-OP],NS ,"S REGIONAL COOP],N DETAILS >E DESCRIB$ BRIEFLY 9 ? SEC;N4 ,++,+4 ,N,NAL ,9=M,N ,SOCIETY ,AG5CY 7,,NIA7--,XS ROLE IS 63T9UE 9 ADVANC+ & ACTIVAT+ _W-CLASS K1 9=M,N & 9FRA/RUCTURE 6A HI<] LEVEL1 BRIDG+ ANY DIGITAL DIVIDE & PREV5T+ ADV]SE E6ECTS : MAY O3UR DUR+ ! PROCESS1 :ILE IMPROV+ 9=M,N CULTURE4 ,++,+4 ,UNIT$ ,N,NS ,ECONOMIC & ,SOCIAL ,-MIS.N = ,ASIA &! ,PACIFIC 7,,UN ,,ESCAP7 IS ! REGIONAL DEVELOP;T >M (! ,UNIT$ ,N,NS =! ,ASIA-,PACIFIC REGION4 ,,UN ,,ESCAP E/ABLI%$ 9 #BJJB ! ,BIWAKO ,FRAME"W ON ,8,PROMOT+ AN 9CLUSIVE1 B>RI]-FREE & "RS-BAS$ SOCIETY = P]SONS ) 4ABILITIES 9 ! ,ASIAN & ,PACIFIC REGION 9 ! TW5TY-F/ C5TURY0' : 9CLUDES SPECIFIC GUIDEL9ES = ,,ICT A3ESSIBIL;Y 7,>TICLE #F74 ,X AL EXT5D$ ! ,ASIAN & ,PACIFIC ,DECADE ( ,4A#D ,P]SONS1 #AIIC-#BJJB1 = ANO!R DECADE1 #BJJC-#BJAB4 ,++,+4 ,DYNAMIC #ADA ,COALI;N ON ,A3ESSIBIL;Y & ,4ABIL;Y 7,,DCAD7 0 E/ABLI%$ 0! ,9T]N,NAL ,TELECOMMUNIC,N ,UNION'S ,TELECOMMUNIC,N ,/&>DIZ,N ,SECTOR 7,,ITU-;,T7 6FACILITATE 9T]AC;N 2T RELEVANT BODIES & 5SURE T ,9=M,N & ,-MUNIC,NS ,TE*NOLOGIES 7,,ICT7 A3ESSIBIL;Y & TOOLS 6FACILITATE X >E 9CLUD$ 9 ! KEY DEBATES >.D ,9T]NET GOV]N.E4 ,++,+4 ;,G#C;ICT1 ,GLOBAL ,9ITIATIVE = ,9CLUSIVE ,9=M,N & ,-MUNIC,N ,TE*NOLOGIES IS A FLAG%IP ADVOCACY 9ITIATIVE ( ,,UNGAID1 ! ,UNIT$ ,N,NS ,GLOBAL ,ALLI.E = ,,ICT & ,DEVELOP;T & IS A NON-PR(IT ORGANIZ,N EXCLUSIVELY D$ICAT$ 6FACILITAT+ ! IMPLE;T,N >.D ! _W (! ,DIGITAL ,A3ESSIBIL;Y PROVI.NS (! ,3V5;N ON ! ,"RS ( ,P]SONS ) ,4ABILITIES4 ,X IS SUPPORT$ 09DU/RY1 ,4A#D ,P]SONS ,ORGANIZ,NS1 ACADEMIA1 9T]N,NAL /&>DS DEVELOP;T ORGANIZ,NS & PUBLIC SECTOR 5TITIES 9 *>GE ( PROMOT+ ;E-,A3ESSIBIL;Y 9 _! 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IMPLE;T,N ( ,U4,S4 LEGISL,N ON A3ESSIBIL;Y4 ,! ,BO>D HAS AN ADVISORY -MITTEE1 ,TELECOMMUNIC,NS & ,ELECTRONIC & ,9=M,N ,TE*NOLOGY ,ADVISORY ,-MITTEE 7,,TEITAC7 : REVIEWS XS /&>DS & GUIDEL9ES & RECOMM5DS *ANGES4 ,! -MITTEE,8;S MEMB]%IP 9CLUDES REPRES5TATIVES F 9DU/RY1 4ABIL;Y GR\PS1 /&>D-SETT+ BODIES 9 ! ,UNIT$ ,/ATES & ABROAD1 & GOV]N;T AG5CIES1 AM;G O!RS4 ,IN ! _S ( 9T]N,NAL COOP],N1 ! ,A3ESS ,BO>D AL 9CLUDES REPRES5TATIVES F ! ,EUROP1N ,-MIS.N1 ,JAPAN1 ,CANADA1 & ,AU/RALIA4 ,"PICIP,N ( REPRES5TATIVES F ,9T]N,NAL ORGANIZ,NS 9 ,,TEITAC #ADC DELIB],NS 3TRIBUT$ 6FO/]+ A DIALOGUE ON ;E-,A3ESSIBIL;Y /&>DS = PUBLIC PROCURE;T Z WELL Z A GLOBAL APPROA* 6POLICY MAK+ & PUBLIC PROCURE;T Z X RELATES 6;E- ,A3ESSIBIL;Y /&>DS4 ,=A FULL LI/ ( CIT,NS1 REF];ES & USE;L RES\RCES RELAT$ 6? TOPIC1 PL1SE VISIT ! ;E-,A3ESSIBIL;Y ,POLICY ,TOOLKIT WEBSITE 7,9T]N,NAL COOP],N73 ,9GHTTPCCWWW4E,+- A3ESSIBILITYTOOLKIT4ORG_/TOOLKIT_/9T]N,N AL,++,+COOP],N #C ,SOLU;NS T ,"W ,? *APT] W EXPLORE EXI/+ B>RI]S 6;E- A3ESSIBIL;Y1 AL;G )A SURVEY ( PRES5T /RATEGIES & SOLU;NS EMPLOY$ 9 EA* RESPECTIVE TE*NOLOGICAL >EA4 ,A3ESSIBIL;Y SOLU;NS COV]$ W 9CLUDE ALL RELEVANT SECTORAL & GOV]N;TAL TE*NICAL /&>DS & GUIDEL9ES1 Z WELL Z LEGAL REGUL,NS4 ,TE*NOLOGY >1S COV]$ #ADD 9CLUDE WIRE.S PH"OS1 RADIOS1 TELEVI.NS1 REMOTE 3SOLES1 WEBSITES1 P]SONAL -PUT]S1 S(TW>E1 ELECTRONIC KIOSKS1 BROADB& S]VICES1 & PUBLI%$ "WS4 #C'A ,WIRE.S PH"OS ,) OV] F\R BILLION SUBSCRIB]S _WWIDE1 WIRE.S PH"OS H 2COME ! MO/ UBIQUIT\S ,,ICT PLAT=M >.D ! _W ) SUB/ANTIAL P5ETR,N 9 BO? DEVELOP$ & EM]G+ M>KETS4 ,? RAPID DEVELOP;T ( WIRE.S TELEPHONY 7& WIRE.S-5A#D -PUT+7 HAS PROVID$ P]SONS ) 4ABILITIES )A SUB/ANTIAL IMPROVE;T 9 _! FUNC;NAL CAPAC;Y2 NO L;G] D BL & VISU,Y IMPAIR$ P]SONS NE$ 6LOCATE A PUBLIC TELEPH"O KIOSK :ILE :EEL*AIR US]S NO L;G] NE$ 6/RU7LE ) 9A3ESSI# KIOSKS4 ,D1F P]SONS H EMBRAC$ TEXT MESSAG+ ALL OV] ! _W1 OP5+ AN 5TIRELY NEW WAY 6-MUNICATE ) O!RS4 ,ELD]LY & P]SONS ) 4ABILITIES C A3ESS SIMPLE EM]G5CY CALL PROC$URES4 ,WIRE.S 7CELL OR MOBILE7 PH"OS >E PORTA#1 P]SONALIS$ & ALW ON = "W1 LEISURE & EM]G5CIES4 #ADE ,:ILE CRITICAL A3ESSIBIL;Y ISSUES A6ECT$ ! E>LY G5],NS ( H&SETS1 ?REE FACTORS H DRIV5 SUB/ANTIAL PROGRESS 9 H&SET A3ESSIBIL;Y3 ,++,+4 ,! 9CR1S+ AVAILABIL;Y ( 5H.ED PROCESS+ P[] = H&SETS AL;G ) 9NOVATIVE S(TW>E HAS IMPROV$ ! US] 9T]FACE ) F1TURES S* Z VOICE RECOGNI;N OR TEXT 6SPEE*4 ,++,+4 ,PRESSURE F US] GR\PS & REGULATORS 6SOLVE ISSUES L HE>+ AID -PATIBIL;Y & VISU,Y 9A3ESSI# H&SETS4 ,++,+4 ,WIRE.S OP]ATORS 9 SATURAT$ M>KETS H R1LIZ$ T P]SONS ) 4ABILITIES & ELD]LY P]SONS REPRES5T A L>GE UNTAPP$ M>KET4 ,A3ESSI# H>DW>E & S(TW>E IS AVAILA# TD : C A4RESS ! NE$S ( US]S ) V>I\S TYPES ( IMPAIR;TS3 VISUAL1 COGNITIVE1 HE>+1 SPEE* & PHYSICAL4 ,"S EXAMPLES >E GIV5 2L3 ,++,+4 ,ADJU/A# 4PLAY SETT+S S* Z FONT SIZE OR COL\R 3TRA/ = VISU,Y IMPAIR$ P]SONS4 ,++,+4 ,PICTORIAL A4RESS BOOKS 73TA9+ AN IMAGE (! P]SON 2S #ADF _! "N & PH"O NUMB]7 = P]SONS ) COGNITIVE 4ABILITIES 6USE CELL PH"OS4 ,++,+4 ,A RANGE ( S]VICES 9CLUD+ ,,SMS TEXT MESSAGES & SIGN LANGUAGE VIA VIDEO CALLS 7ON #C,G NET"WS7 = D1F P]SONS4 ,Z TE*NOLOGY 3T9UES 6EVOLVE1 MOBILE PH"OS & HI< 5D ,P]SONAL ,DIGITAL ,ASSI/ANTS 7,P,D,AS7 2COME A PRIME PLAT=M = ASSI/IVE TE*NOLOGY 0PROVID+ A4I;NAL FUNC;NALITIES N TRADI;N,Y AVAILA# ON PH"OS1 S* Z EASY 6USE EM]G5CY KEYS1 9TEGRAT$ ,,GPS = GEO-POSI;N+1 TEXT SCANN+ CAPABILITIES ) OPTICAL "* RECOGNI;N 6R1D DOCU;TS AL\D ) TEXT 6SPEE* S(TW>E1 OR A M9I ,DAISY R1D] 6R1D D[NLOAD$ BOOKS AL\D4 ,= SPECIFIC 3DI;NS S* Z H>D ( HE>+ US]S1 B"O 3DUC;N 6TRANSMIT S.DS 6! 9N] E> IS AVAILA#4 ,FUR!RMORE1 0US+ #C,G 3NECTIV;Y1 AL;G ) ,WI-,FI & ,BLUETOO? TE*NOLOGIES1 SM>T PH"OS W LIKELY 2COME PLAT=MS ( *OICE 65H.E PROXIM;Y & MOBIL;Y S]VICES = P]SONS ) 4ABILITIES4 ,CU/OM]S ) 4ABILITIES1 H["E1 REQUIRE D$ICAT$ CU/OM] SUPPORT S]VICES ) #ADG TRA9$ P]SONNEL 6TAKE FULL ADVANTAGE ( ^? NEW F1TURES4 ,CURR5TLY ? IS AVAILA# ONLY 9 "PS ( ,EUROPE & ,JAPAN4 ,AL1 ONLY A FEW OP]ATORS L ,,NTT ,DO,CO,MO1 ,ORANGE OR ,,AT@&,T ,WIRE.S H A3ESSI# S]VICES S* Z ,BRL 9VOICES OR D$ICAT$ REMOTE PH"O SUPPORT4 #C'B ,RADIOS ,! EQUIP;T A P]SON USES 6LI/5 6RADIO DEP5DS ON ! TRANSMIS.N M$IUM4 ,= T]RE/RIAL RADIO BROADCA/S1 X MAY 2 AN 9TEGRAT$ RADIO SET OR A SEP>ATE RADIO TUN] ATTA*$ 6AN AUDIO SY/EM )A REMOTE 3TROL4 ,= RADIO A3ESS$ "? CA#1 SATELLITE OR T]RE/RIAL TELEVI.N1 ! EQUIP;T 3SI/S (A TELEVI.N & "S"TS A SEP>ATE RCVR 9 ! =M (A ,8SET-TOP BOX'4 ,= ,9T]NET OR MOBILE RADIO1 X IS A ,,PC OR H&HELD DEVICE RUNN+ A S(TW>E APPLIC,N OR A3ESS+ A WEBSITE4 ,:AT"E ! TYPE ( RADIO1 ! LI/5] HAS 6USE A MIX ( H>DW>E 74PLAYS1 BUTTONS1 DIALS1 CA#S1 ETC47 & S(TW>E 7M5US1 S*$ULE GUIDES1 #ADH PAUSE_/REW9D_/RECORD FUNC;NS1 ETC474 ,? EQUIP;T C "S"TS 2 V DI6ICULT 6USE = P]SONS ) VISUAL OR PHYSICAL 4ABILITIES & MAY NE$ ADJU/;TS 6MAKE X A3ESSI#4 ,"S EXAMPLES FOLL[4 ,++,+4 ,P]SONS ) VISUAL IMPAIR;TS MAY REQUIRE EQUIP;T ) CLE>LY LABELL$ BUTTONS T C 2 4T+UI%$ 0T\*1 ADJU/A# 4PLAY SETT+S 69CR1SE ! SIZE1 B"R;S OR 3TRA/ ( 4PLAY$ TEXT OR H X SPOK5 \ 9 A SYN!TIC VOICE4 ,++,+4 ,P]SONS :O H POOR GRIP OR DEXT];Y MAY NE$ L>G] WELL-SPAC$ 3TROLS T >E EASY 6LOCATE & OP]ATE ) M9IMAL /R5G? & MOVE;T1 S* Z A REMOTE 3TROL T C 2 LAID ON A FLAT SURFACE & OP]AT$ US+ "O H&4 ,++,+4 ,P]SONS ) COGNITIVE IMPAIR;TS NE$ EQUIP;T T IS EASY 6UNPACK & SET UP & EASY 6LE>N & USE4 ,++,+4 ,= ,9T]NET OR MOBILE RADIO1 P]SONS ) 4ABILITIES W NE$ ! APPLIC,NS OR WEBSITES 6BE -PATI# )! ASSI/IVE H>DW>E & S(TW>E !Y USE 6OP]ATE _! ,,PC OR MOBILE DEVICE4 ,AC 6! 3SUM] TE/ 3DUCT$ 0! ,,UK ,RESE>* ,9/ITUTE = ,3SUM] ,A6AIRS #ADI 7,,RICA71 ! RADIO MODEL ,8,ROB]TS ,,RD- #H,,BW ,DUET0' HAS BE5 RECOGNIZ$ Z EASY 6USE 0BL & "PI,Y SIY DIAL1 FIVE L>GE ILLUM9AT$ PRESS] BUTTONS1 A L>GE 4PLAY & ALL[S US]S 6TUNE 9 AUTOMATIC,Y 6/,NS Z !Y >E SCROLL$ "?4 #C'C ,TELEVI.N ,"! >E TWO ASPECTS ( TELEVI.N ": A3ESSIBIL;Y 3SID],NS >ISE = VIEW]S ) 4ABILITIES--! EQUIP;T &! PROGRAMME 3T5T4 ,F/1 ! EQUIP;T A P]SON USES 6WAT* TELEVI.N DEP5DS ON ! TRANSMIS.N M$IUM4 ,= CA#1 SATELLITE OR T]RE/RIAL TELEVI.N1 ! EQUIP;T 3SI/S (A TELEVI.N1 "S"TS A SEP>ATE RCVR 9 ! =M (A ,8SET-TOP BOX0'1 &A REMOTE 3TROL4 ,= ,9T]NET OR MOBILE TELEVI.N1 ! EQUIP;T IS A ,,PC OR H&HELD DEVICE RUNN+ A S(TW>E APPLIC,N OR A3ESS+ A WEBSITE4 ,:AT"E ! TYPE ( TELEVI.N1 ! VIEW] HAS 6USE A MIX ( H>DW>E 7SCRE5S1 #AEJ BUTTONS1 CA#S1 ETC47 & S(TW>E 7M5US1 PROGRAMME GUIDES1 PAUSE_/REW9D_/RECORD FUNC;NS1 ETC474 ,? EQUIP;T C "S"TS 2 V DI6ICULT 6USE = P]SONS ) S5SORY & PHYSICAL 4ABILITIES &! DI6ICULTIES _/ SOLU;NS FAC$ 0P]SONS ) VISUAL OR PHYSICAL 4ABILITIES >E SIMIL> 6^? \TL9$ 9 ! E>LI] SEC;N ON RADIO4 ,IN A4I;N1 P]SONS ) S5SORY IMPAIR;TS W NE$ EQUIP;T & S(TW>E T IS A# 6A3ESS & PASS ON CAP;NS1 SUBTITLES1 AUDIO DESCRIP;N & SIGN LANGUAGE TRACKS :5"E !Y >E 9CLUD$ ) TELEVI.N PROGRAMS4 ,SECONDLY1 A3ESSI# EQUIP;T IS / ( NO USE IF Y ;C,8T P]CV ! PROGRAMME 3T5T DUE 6VI.N OR HE>+ LOSS4 ,TELEVI.N PROGRAMS C 2 MADE A3ESSI# 9 ! FOLL[+ WAYS3 ,++,+4 ,CAP;NS 7OR SUBTITLES7 PROVIDE A WRITT5 TEXT TRANSCRIPT (! DIALOGUE & O!R IMPORTANT S.DS 3TA9$ 9 ! PROGRAM & >E SPECIFIC,Y DESIGN$ = VIEW]S :O >E D1F & H>D ( HE>+ 7UNLIKE SUBTITLES : >E M G5]AL74 ,CAP;NS >E C>E;LLY PLAC$ 6ID5TIFY SP1K]S1 ON- & (F-SCRE5 S.D E6ECTS1 MUSIC1 & LAUR,N DUR+ PAUSES 9 ! DIALOGUE1 DESCRIB+ IMPORTANT VISUAL 3T5T S* Z MOV+ OBJECTS1 AC;NS & FACIAL EXPRES.NS4 ,++,+4 ,SIGN LANGUAGE IS LESS -MON1 B AL VITAL = MEMB]S (! ,D1F -MUN;Y1 = :OM SIGN LANGUAGE MAY 2 _! F/ LANGUAGE4 #C'D ,REMOTE 3SOLES ,ANY?+ F A TELEVI.N 6A TICKET MA*9E 6A FLA%LIY Q SUB/ANTI,Y1 S A P]SON MAY F9D "O DEVICE EASY 6USE B ANO!R "O DI6ICULT OR EV5 IMPOSSI#4 ,A3ESSIBIL;Y ISSUES ,DI6]5T P]SONS W REQUIRE ! USE ( DI6]5T 9T]FACES APPROA*ES OR TE*NIQUES4 ,P]SONS :O _C SEE MAY NE$ AUDITORY \TPUTS2 P]SONS :O _C HE> MAY NE$ VISUAL &_/OR TACTILE \TPUTS2 & P]SONS ) LIMIT$ DEXT];Y MAY NE$ L>G]1 WID] SPAC$ 3TROLS ?AN O!RS4 ,"S"TS1 ^! NE$S >E MUTU,Y EXCLUSIVE4 ,= EXAMPLE1 "S US]S NE$ A F1TURE-RI* 9T]FACE 6D1L ) -PLEX;Y :ILE O!RS NE$ "S?+ SIMPLE4 ,IN ORD] 6MEET ! NE$S ( ALL US]S1 A US] 9T]FACE W "!=E H 6ALL[ MULTIPLE 9T]AC;N ME?ODS4 4 ,A C]TA9 AM.T ( ? C 2 BUILD-9 Z 9T]FACE OP;NS4 ,H["E "! IS A LIMIT AT "S PO9T & US]S NE$ 6TURN 6ALT]NATE 9PUT DEVICES4 ,SOLU;NS ,"O APPROA* IS 6SEP>ATE ! US] 9T]FACE F ! PRODUCT FUNC;N4 ,X CD !N 2 POSSI# 6PROVIDE A 8US] 9T]FACE SOCKET0 6! PRODUCT FUNC;NAL;Y T WD ALL[ A #AEC US] 6ATTA* A DI6]5T 9T]FACE--"O T 0 TUN$ 6_! ABILITIES4 ,AN ALT]NATE 9T]FACE T PROVIDE A FULL ALT]NATE 9T]FACE CALL$ A REMOTE 3SOLE4 ,0DEF9+ A /&>D -MUNIC,N PROTOCOL1 X IS POSSI# 6CR1TE ,UNIV]SAL ,REMOTE ,3SOLES 7,U,R,CS7 T C 2 US$ 69T]ACT ) _M DI6]5T PRODUCTS4 ,9DIVIDUAL US]S C !N *OOSE ,U,R,CS T MEET _! [N UNIQUE 9T]AC;N NE$S & OP]ATE _M PRODUCTS US+ :I*"E 9PUT & \TPUT ME*ANISMS >E MO/ SUIT$4 ,A D1F P]SON C USE A 3SOLE T 4PLAYS TEXT ON A VISUAL 4PLAY1 ":AS A BL P]SON C USE "O T \TPUTS ! SAME TEXT Z SPEE*4 ,A ,,URC C -E 9 _M =MS4 ,X CD 2 A PURPOSE BUILT DEVICE BUILT 6FUNC;N ONLY Z AN ALT]NATE 9T]FACE 6A S+LE PRODUCT OR SY/EM4 ,OR X CD 2 A G5]AL PURPOSE ,,URC T IS BUILT 96A :EEL*AIR OR MOBILE PH"O & C 3TROL A WIDE V>IETY ( DEVICES4 ,IF ALL MA9/R1M PRODUCTS SUPPORT$ ,U,R,CS1 !N US]S ) SPECIAL NE$S CD C>RY A P]SONAL 9T]FACE DEVICE ) !M1 P]H BUILT 96_! PH"O OR ASSI/IVE TE*NOLOGY1 & USE X 6OP]ATE ANY PRODUCT !Y 5C.T]4 ,! #AED TE*NOLOGY "ULY+ ,U,R,CS IS BAS$ ON ! 3CEPT ( US] 9T]FACE SOCKETS & PLU7A# US] 9T]FACES T ALL[ AN ALT]NATE 9T]FACE 6BE US$ 9/1D (! DEFAULT "O ON A PRODUCT4 ,RESE>*]S H PROPOS$ A NUMB] ( DI6]5T APPROA*ES 6A*IEV+ ?4 ,CURR5TLY ! MO/ WIDELY SUPPORT$ "O IS ! ,UNIV]SAL ,3TROL ,HUB 7,,U*7 MI4LEW>E >*ITECTURE1 : IS BAS$ ON ,ISO_/IEC #BDGEB1BJJH4 A U* REF];E IMPLE;T,N IS AVAILA# Z OP5-S\RCE S(TW>E AT ,9GHTTPCCMYURC4ORG_/TOOLSST,U*4,+ #C'E ,L&L9E PH"OS ,L&L9E TELEPHONY--: REF]S 6PH"OS : >E M1NT = /,N>Y USE--PROVIDES US]S ) S"EAL FUNC;NALITIES1 "NLY ! ABIL;Y TO3 ,++,+4 ,3DUCT R1L-"T 3V]S,NS AT A 4T.E ) O!R P]SONS >.D ! _W4 ,++,+4 ,C>RY \ LIMIT$ DATA COLLEC;N1 DATA RETRIEVAL & REMOTE 3TROL ,++,+4 ,R1* IMPORTANT & ESS5TIAL S]VICES1 S* Z EM]G5CY S]VICES4 ,++,+4 ,3DUCT MULTI-"PY 3F];ES 03NECT+ A NUMB] ( L&L9E #AEE PH"OS & O!R PH"OS4 ,6MAKE L&L9E PH"OS A3ESSI# REQUIRES T ! RANGE ( S]VICES PROVID$ "? L&L9E PH"OS AL PROVIDE EQUIVAL5T FUNC;NAL;Y = P]SONS ) 4ABILITIES4 ,IN ORD] 6H A TELEPH"O 3V]S,N1 A P]SON ) "O OR M 4ABILITIES MAY NE$ 6H A SUITA# T]M9AL1 L A VOICE H&SET OR TEXTPH"O1 VIDEOPH"O OR A TOTAL 3V]S,N T]M9AL1 -B9+ ! OPPORTUN;Y 6USE ALL ?REE M$IA 9 ! SAME T]M9AL4 ,IN A4I;N1 A P]SON ) 4ABILITIES %D AL 2 A# 6USE ! 3TROLS (! T]M9AL4 ,= P]SONS ) MOTOR 4ABILITIES1 ? MAY REQUIRE ! USE ( ASSI/IVE TE*NOLOGY 6EI 3TROL ! PH"O1 OR 9 "S CASES 6BO? 3TROL & TALK ON ! PH"O4 ,! AUDIO LEVEL M/ AL 2 L\D 5 = P]SONS ) MILD 6MOD]ATE HE>+ LOSS 6HE>4 ,X M/ AL 2 PROVID$ 9 SPECIFIC WAYS S T X C 2 C\PL$ ) HE>+ AIDS 9CLUD+ CO*LE> IMPLANTS4 ,VIDEO M/ 2 (A QUAL;Y SUITA# =! USE ( SIGN LANGUAGE1 LIP R1D+1 & O!R VISUAL -MUNIC,N4 ,TEXT M/ 2 R1DA# & X M/ AL 2 POSSI# 6PRODUCE4 ,A3ESSIBIL;Y F1TURES T >E MO/ DESIR$ 0P]SONS ) 4ABILITIES 9CLUDE3 ,++,+4 ,L>GE PR9T CAPABIL;Y ,++,+4 ,CLE> AUDIO #AEF ,++,+4 ,TEXT MESSAG+ ,++,+4 ,3NEC;N 6HE>+ AIDS ,++,+4 ,AUDIO AMPLIFIC,N ,++,+4 ,PIP ON FIGURE #E ,++,+4 ,L>GE FIGURE KEYS ) GD 3TRA/ ,++,+4 ,GD QUAL;Y VIDEO1 SUITA# = SIGN LANGUAGE1 LIP R1D+ & P]SON RECOGNI;N ,++,+4 ,9T]OP]A# 2T ,,IP & #C,G NET"WS ,++,+4 ,R1L "T TEXT TGR ) VOICE ,++,+4 ,TOTAL 3V]S,N ABIL;Y 7VOICE1 TEXT1 VIDEO7 ,++,+4 ,FLA%+ LIE 9A3ESSI# 6P]SONS ) HE>+ 4ABILITIES7 9 TEXT MODE4 ,FUR!RMORE1 ! REQUIRE;T 6H A TACTILE 9DICATOR ON ! FIGURE #E ON TELEPH"OS 6SUPPORT KEYPAD NAVIG,N HAS 2COME V WIDESPR1D1 & MAKES X POSSI# 6DIAL NUMB]S )\T SEE+ ! KEYPAD4 ,H["E1 ! POSI;N+ ( KEYS O!R ?AN NUMB] KEYS >E N /&>DIZ$ ON TELEPH"OS1 S ? F1TURE IS N SU6ICI5T = SWIT*+ F "O TELEPH"O 6ANO!R 7= P]SONS ) L[ VI.N74 ,RELAY S]VICES ,RELAY S]VICES >E USU,Y HUMAN OP]AT$ S]VICES = M$IA & MODE TRANSL,N 7VOICE1 TEXT1 VIDEO7 DUR+ PH"O 3V]S,NS & #AEH >E NORM,Y PROVID$ Z -MUN;Y SUPPORT$ S]VICES4 ,! PROVI.N ( RELAY S]VICES : >E WELL 9TEGRAT$ 9 ! PH"O SY/EM IS AN IMPORTANT BACKB"O CAPABIL;Y = A3ESSI# PH"O S]VICES4 ,EXI/+ TYPES ( RELAY S]VICES 9CLUDE3 ,++,+4 ,VIDEO RELAY S]VICES1 TRANSLAT+ 2T SIGN LANGUAGE 9 VIDEO & SPEE* 9 A VOICE PH"O4 ,++,+4 ,TEXT RELAY S]VICES1 TRANSLAT+ 2T R1L-"T TEXT 9 ! TEXT "P (A PH"O & SPEE* 9 A VOICE PH"O1 USU,Y = P]SONS ) SPEE* IMPAIR;TS1 HE>+ IMPAIR;TS1 D1F;S OR D1F-BL;S4 ,++,+4 ,SPEE*-TO-SPEE* RELAY S]VICES1 SUPPORT+ SPEE* CALLS = P]SONS ) SPEE* IMPAIR;TS OR COGNITIVE 4ABILITIES4 ,++,+4 ,CAP;N$ SPEE* RELAY S]VICES 7,CAP;N$ ,TELEPHONY71 : ADD R1L- "T TEXT CAP;NS 6A VOICE CALL1 = P]SONS ) HE>+ IMPAIR;TS OR D1F;S4 ,IN ALL ^! CASES1 ! O!R M$IA 7VOICE1 VIDEO1 TEXT7 MAY 2 H&L$ Z WELL 9 ! CALL1 IDE,Y 3NECT$ 9 TWO OR ?REE-"PY CALL MODE 2T ! "PIES 9 ! CALL 7:O H T]M9ALS T C H&LE ! M$IA74 ,9TEGR,N ( RELAY S]VICES 9 ! PH"O SY/EM IMPLIES T A US] ) #AEI 4ABILITIES %D 2 A# 69VOKE A *OS5 RELAY S]VICE :5 EI MAK+ OR RCVG CALLS1 IF REQUIR$4 ,CALLS 9-2T TWO US]S :O C & WANT 6USE ! SAME MODES & M$IA 9 ! CALL %D 2 POSSI# )\T 9VOK+ ANY RELAY S]VICE4 ,RELAY S]VICES %D "W ) ALL -MONLY US$ H&SETS & T]M9ALS Z US]S NE$ 6BE A# 6USE ! SAME T]M9AL = CALLS DIRECTLY 9 ! MODES !Y H&LE1 Z IS US$ = CALLS "? RELAY S]VICES &) EM]G5CY S]VICES4 ,EM]G5CY PH"O & RELAY S]VICES ,EM]G5CY PH"O & RELAY S]VICES >E AL IMPORTANT -PON5TS ( AN A3ESSI# TELEPHONY EXP]I;E4 ,>TICLE #I 7;B7 (! ,3V5;N ON ! ,"RS ( ,P]SONS ) ,4ABILITIES REQUIRES T P]SONS ) 4ABILITIES >E A# 6-MUNICATE ) EM]G5CY S]VICES4 ,?1 "!=E1 /IPULATES T 9DIVIDUALS M/ H ! OPPORTUN;Y 6A3ESS EM]G5CY S]VICES "? A -MON REGIONAL EM]G5CY NUMB]1 6BE A# 6USE ! SAME 3V]S,NAL T]M9AL =! EM]G5CY CALL T !Y USE = "EY"D CALL1 RCV CALLS BACK F ! EM]G5CY S]VICES 9 ! 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ABIL;Y #AFA 6ELIM9ATE CO/LY WIR+74 ,! MOVE 6WIRE.S TE*NOLOGIES IS1 9 PR9CIPLE1 MO/LY POSITIVE 9 T]MS ( A3ESSIBIL;Y ?\< A3ESSIBIL;Y IS / N AUTOMATIC,Y 9CLUD$ 9 ALL MA9/R1M DEVELOP;TS4 ,PROGRESS T[>DS ! 9CLU.N ( A3ESSIBIL;Y F ! 2G9N+ (! DEVELOP;T CYCLE IS / URG5TLY NE$$1 & POLICY RELAT$ AC;NS 9CLUD+ ADOP;N ( ,UNIV]SAL ,DESIGN PR9CIPLES MAY 2 REQUIR$4 ,Z ! TELECOM 9DU/RY MOVES F ANALOGUE NET"WS 6,NEXT ,G5],N ,NET"W TE*NOLOGY1 L&L9E NET"WS W SWIT* 6,,IP BAS$ TE*NOLOGY OV] A TRANSI;N PHASE ( _M YE>S4 ,? W 9TRODUCE _M WAYS 9 : A3ESSIBIL;Y W 2 IMPROV$ OR LO/ 9 ? DOMA91 DEP5D+ ON H[ ^! NEW OPPORTUNITIES & *ALL5GES >E MET4 ,"S EXAMPLES ( POSITIVE *ANGES 9CLUDE3 ,++,+4 ,U4,S4 REGUL,N 69TRODUCE ! ABIL;Y 6CALL DIRECTLY F NUMB]S 9 ! ,NOR? ,AM]ICAN ,NUMB] ,PLAN 9 ORD] 6R1* VIDEOPH"O US]S & ,,IP TEXT 3V]S,N US]S "? _! REGI/]$ VIDEO OR TEXT RELAY S]VICES 9 ! ,UNIT$ ,/ATES4 ,? IS AN IMPORTANT REGUL,N T RESULTS 9 #AFB 9CR1S+ FUNC;NAL EQUIVAL;E 9 ! A3ESSIBIL;Y ( L&L9E PH"OS4 ,++,+4 ,SEC;N #BEE (! ,U4,S4 ,TELECOMMUNIC,NS ACT REGUL,N *ANGES1 Z RECOMM5D$ 0,,TEITAC4 ,++,+4 ,IMPROV$ A3ESS 6-MUNIC,N 9 ,SW$5 RESULT+ F ! PROCURE;T ( ,TOTAL ,3V]S,N PH"OS ON 2HALF ( US]S ) -MUNIC,N 4ABILITIES4 #C'F ,WEBSITES ,P]SONS ) V>I\S 4ABILITIES USE A V>IETY ( DI6]5T TE*NOLOGIES & ASSI/IVE TE*NOLOGIES 6A3ESS 9=M,N ON ! ,9T]NET4 ,= 9/.E1 BL P]SONS USE SCRE5 R1D]S1 P]SONS ) L[ VI.N USE GLASSES1 SCRE5 MAGNIFI]S OR ,C,C ,,TV CAM]AS1 P]SONS ) MOTOR IMPAIR;TS MAY USE SPEE* RECOGNI;N PROGRAMS1 "O-H&$ KEY BO>DS ETC4 ,D1F P]SONS USE CO*LE> IMPLANTS1 P]SONS ) COGNITIVE IMPAIR;TS MAY USE S(TW>E L ^W PR$IC;N S(TW>E & P]SONS ) MULTIPLE 4ABILITIES MAY USE A -B9,N ( ALL ^! 6SU3ESS;LLY USE -PUT]S4 ,^! 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C.TRIES 9CLUDE ! ,UNIT$ ,/ATES & ,CANADA F ! ,AM]ICAS2 ! ,UNIT$ ,K+DOM1 ,G]_M1 ,ITALY1 ,PORTUGAL1 ,IREL&1 & ,SW$5 9 ,EUROPE2 & ,AU/RALIA1 ,NEW ,Z1L&1 ,JAPAN1 ! ,PHILIPP9ES1 ,KOREA & ,?AIL& F ! ,ASIA ,PACIFIC4 #D'A ,C.TRY #AIJ ANALYSIS #D'A'A ,UNIT$ ,/ATES ( ,AM]ICA ,! ,UNIT$ ,/ATES HAS 5ACT$ EXT5SIVE LEGISL,N 6COV] V>I\S ASPECTS ( A3ESSIBIL;Y4 ,! ,U4,S4 WEB A3ESSIBIL;Y REGIME IS WELL-E/ABLI%$ & WELL FUNC;N+ =! PUBLIC SECTOR4 ,SEC;N #EJH IS AN E6ECTIVE1 DIRECT1 & T>GET$ LEGISL,N : PROVIDES =A SY/EMIS$ PROCESS ( -PLA9T REGI/R,N 9 CASES ( NON-COMPLI.E4 ,?\< X ORIG9,Y APPLI$ ONLY 6! F$]AL GOV]N;T1 MO/ ,/ATES H N[ ADOPT$ X Z /ATE LAW & _M -PANIES H ADOPT$ X = _! (FICIAL POLICIES4 ,SEC;N #EJH AL PROVIDES =! SETT+ UP ( AN ,A3ESS ,BO>D 6P]IODIC,Y REVIEW & AM5D ! /&>DS4 ,YET1 X REMA9S UNCLE> :E!R ,U4,S4 ANTI-4CRIM9,N LAW APPLICA# 6! PRIVATE SECTOR AL APPLIES 6! ,9T]NET4 ,CURR5T CASE LAW SU7E/S T ! PRIVATE PROVID]S ( GDS & S]VICES MAY N 4CRIM9ATE AG/ P]SONS ) 4ABILITIES ON ! ,9T]NET1 & _M -PANIES >E PRE-EMPT+ FUTURE LAWSUITS 0ADOPT+ A3ESSIBIL;Y POLICIES ( _! [N4 #D'A'B #AIA ,UNIT$ ,K+DOM ,! ,UNIT$ ,K+DOM,8;S REGIME TAKES A DI6]5T =M3 X DOES N H LEGISL,N DIRECTLY A4RESS+ WEB A3ESSIBIL;Y4 ,R1 XS KEY/"O IS ! ,4ABIL;Y ,4CRIM9,N ,ACT1 A G5]AL LAW PROHIBIT+ 4CRIM9,N AG/ P]SONS ) 4ABILITIES 9 ! PROVI.N ( GDS1 FACILITIES & S]VICES4 ,?\< ! ,ACT 3TA9S NO DIRECT REF];E 6WEBSITES OR WEB A3ESSIBIL;Y1 X IS N DESIGN$ 6M5;N ANY GDS OR S]VICES SPECIFIC,Y1 & FOCUSES 9/1D ON ! RESPONSIBIL;Y (! S]VICE PROVID] 65SURE EQUITA# A3ESS4 ,! PRACTICAL M1N+ (! ,ACT IS 9/1D \TL9$ 9 ! ,CODE ( ,PRACTICE =! ,ACT : EXPLICITLY M5;NS WEBSITES4 ,A4I;N,Y1 A DOCU;T CALL$ ! ;,,PAS#GH PROVIDES GUID.E 6ORGANIZ,NS 9 H[ 6-MIS.N AN A3ESSI# WEBSITE F A DESIGN AG5CY4 ,! 5=CE;T ( ^! LEGAL PROVI.NS DEP5DS PRIM>ILY ON US]S ) 4ABILITIES FIL+ -PLA9TS1 CULM9AT+ 9 LEGAL AC;N4 ,! UNEQUIVOCAL APPLIC,N (! ,UNIT$ ,K+DOM,8;S WEB A3ESSIBIL;Y LAW 6! PRIVATE SECTOR IS A KEY S\RCE ( XS /R5G?4 #D'A'C #AIB ,AU/RALIA ,! ,AU/RALIAN WEB A3ESSIBIL;Y REGUL,NS >E AL ROOT$ 9 ! ,AU/RALIAN ,4ABIL;Y ,4CRIM9,N ,ACT 7,,DDA74 ,ALL GOV]N;TS 9 ,AU/RALIA H POLICIES & GUIDEL9ES T D1L ) A3ESSI# PUBLIC WEBSITES4 ,! ,_WWIDE ,WEB ,A3ESS ,ADVISORY ,NOTES 6! ,,DDA1 : 3TA9 SPECIFIC GUIDEL9ES = ,8AU?ORS & DESIGN]S 6MAKE _! _WWIDE WEB DOCU;TS A3ESSI# 6! BROADE/ POSSI# AUDI;E0' BUTTRESS ! G5]AL ANTIDISCRIM9,N REGIME1 5SURE XS APPLICABIL;Y 6! ,9T]NET1 & 5H.E 5=C1BIL;Y & -PLI.E4 ,! ,HUMAN ,"RS & ,EQUAL ,OPPORTUN;Y ,-MIS.N 7,,HREOC7 HAS RESPONSIBIL;Y = PROMOT+ ! OBJECTIVES (! ,4ABIL;Y ,4CRIM9,N ,ACT 7,,DDA7 & PROVIDES ADVICE AB ! IMPLIC,NS & MONITOR+ (! ,ACT = WEBSITE OP]ATORS4 ,! PIONE]+ CASE ( ,MAGUIRE V4 ,,SOCOG1 ": A BL MAN SU3ESS;LLY SU$ AN ORGANIZ,N1 IS HID4 ,XS REGUL,NS COV] A3ESSIBIL;Y ( BO? WEB & O!R ELECTRONIC 9FRA/RUCTURE4 ,X HAS G5]IC 4ABIL;Y LEGISL,N 9 ! =M ( AN EQUAL OPPORTUNITIES ACT = P]SONS ) 4ABILITIES & COV]S WEB & ELECTRONIC A3ESSIBIL;Y "? REGUL,N 9 ! =M (A F$]AL ORD9.E4 ,XS BROAD ,B>RI]-FREE ,9=M,N ,TE*NOLOGY ,ORD9.E 7,9GHTTPCCWWW4E9FA*,+-FU]- ALL$4E_/>TIKEL_/BITV,++,+5GLI%_/7 COV]S WEB A3ESSIBIL;Y & 3TA9S PROVI.NS = REGUL> EVALU,N & REVIEW (! ,ORD9.E4 ,! ,ORD9.E IS APPLICA# 6AU?ORITIES1 H1L? 9SUR.ES & O!R BODIES1 F.D,NS & PUBLIC 9/ITU;NS & 6! PRIVATE SECTOR 9 A M LIMIT$ WAY4 #D'A'E ,PORTUGAL ,PORTUGAL HAS PUT 9 PLACE WEB A3ESSIBIL;Y GUIDEL9ES = PUBLIC WEBSITES4 ,:ILE "! IS NO SPECIFIC LEGISL,N T HAS BE5 5ACT$1 ! ,PORTUGUESE WEB A3ESSIBIL;Y REGIME IS 4T9CT = XS ROBU/ MONITOR+ -PON5T4 ,! ,RESOLU;N (! ,C\NCIL ( ,M9I/]S ON ! ,A3ESSIBIL;Y ( #AID ,PUBLIC ,ADM9I/R,N ,WEBSITES = ,CITIZ5S ) ,SPECIAL ,NE$S /ATES T 9=M,N LAY\T & PRES5T,N 9 PUBLIC ADM9I/R,N WEBSITES 7C5TRAL & LOCAL7 %D ALL[ OR FACILITATE A3ESS 0P]SONS ) SPECIAL NE$S4 ,! ,RESOLU;N AL PROVIDES =A ,M9I/] 6BE APPO9T$ 6MONITOR & EVALUATE ! 5=CE;T ( ? PIECE ( LEGISL,N & REQUIRES A REPORT 6BE PRES5T$ ON XS IMPLE;T,N4 #D'A'F ,NEW ,Z1L& ,NEW ,Z1L&,8;S WEB A3ESSIBIL;Y REGIME PRIM>ILY -PRIS$ 0XS SET ( ,8,NEW ,Z1L& ,GOV]N;T ,WEB ,/&>DS & ,RECOMM5D,NS0'1 EXEMPLIFIES ^? REGIMES BAS$ L>GELY ON ! ,,WCAG4 ,? IS AN IMPORTANT REM9D] T C.TRIES SEEK+ 6ADOPT WEB A3ESSIBIL;Y REGIMES NE$ N NECESS>ILY 5GAGE 9 EXT5SIVE PROCESSES ( POLICY DEVELOP;T3 ! ,,WCAG PROVIDE A R1DY REF];E =! DEVELOP;T ( E6ECTIVE WEB A3ESSIBIL;Y LAW & POLICY4 ,! LEGISL,N & GUIDEL9ES COV]+ WEB A3ESSIBIL;Y M&ATE -PLI.E 0PUBLIC SECTOR AG5CIES4 #AIE #D'A'G ,CANADA ,CANADA,8;S ,9T]NET /&>DS1 ! ,8,-MON ,LOOK & ,FEEL ,/&>DS =! ,9T]NET0' >E1 L ^? (! ,UNIT$ ,K+DOM1 L>GELY DEP5D5T ON ! PRIVATE FIL+ ( -PLA9TS4 ,P]SONS :O >E UNJU/LY 4CRIM9AT$ AG/ MAY FILE A 3FID5TIAL -PLA9T )! ,CANADIAN ,HUMAN ,"RS ,-MIS.N4 ,! APPLICABIL;Y (! GUIDEL9ES IS 6ALL ,GOV]N;T ,DE"P;TS & ,M9I/RIES & AG5CIES B N 6ANY PRIVATE ORGANIZ,NS4 ,O!R ?AN ^! /&>DS1 ,CANADA HAS _M K9DS ( HUMAN "RS LEGISL,N : ADVOCATE A3ESSIBIL;Y1 & O!R (FICES & REPORTS : D1L )! ISSUE4 #D'A'H ,IREL& ,:ILE ,IREL& HAS =MULAT$ S"EAL POLICIES & PROGRAMS D1L+ ) WEB A3ESSIBIL;Y = P]SONS ) 4ABILITIES1 "! IS NO SPECIFIC LEGISL,N T DIRECTLY COV]S ? >EA4 ,IREL& HAS N,NAL GUIDEL9ES ON A3ESSIBIL;Y ( ,,X PRODUCTS & S]VICES1 : 9 ! SPECIFIC CASE ( WEB A3ESSIBIL;Y ESS5TI,Y ADOPT OR 9CORPORATE ;,W#C,C ,,WCAG #A'J )\T SUB/ANTIVE *ANGE4 ,APPLICABIL;Y ( GUIDEL9ES IS #AIF PRIM>ILY 6! PUBLIC SECTOR & IS AG N M&ATORY4 ,! ,N,NAL ,4ABIL;Y ,AU?OR;Y HAS AL PUBLI%$ ! N,NAL GUIDEL9ES ON A3ESSIBIL;Y ( ,,X PRODUCTS & S]VICES 9 ! PUBLIC SECTOR1 : H SEC;NS ON WEB A3ESSIBIL;Y4 ,:ILE ^! GUIDEL9ES >E ADVISORY R ?AN -PULSORY1 "! IS EVID;E T !Y H BE5 ADH]$ 60N,NAL & SUB-N,NAL GOV]N;TS4 #D'A'I ,ITALY ,ITALY PROVIDES AN EXAMPLE (A C.TRY RESPOND+ 6! EVOLU;N ( 9T]N,NAL NORMS 0IMPLE;T+ DOME/IC WEB A3ESSIBIL;Y 9ITIATIVES4 ,X IS N CO9CID5TAL T ! UMBRELLA LAW 3C]N+ A3ESS = P]SONS ) 4ABILITIES 6,,ICT1 ,LAW #D_/#BJJD1 0 DRAFT$ 9 #BJJC1 ! ,EUROP1N ,YE> ( ,P]SONS ) ,4ABILITIES4 ,! REQUIRE;TS (! ,LAW 9CLUDE WEB A3ESSIBIL;Y & PLACE ^U GOV]N;T AG5CIES ! OBLIG,N ( MAK+ PUBLIC SECTOR WEBSITES A3ESSI# & 65SURE A3ESSIBIL;Y :ILE PUR*AS+ ,,ICT GDS & S]VICES & SIGN+ 3TRACTS = _! MA9T5.E4 ,? LAW IS SUPPORT$ 0TWO DECREES1 "O ( : SPECIFIES ! 5=CE;T REGUL,NS & "O ( : LAYS D[N ! TE*NICAL REQUIRE;TS = #AIG WEB A3ESSIBIL;Y 6BE ADH]$ TO4 ,! GUIDEL9ES APPLY 6N,NAL & LOCAL PUBLIC BODIES & 6PRIVATE SUBJECTS1 IF !Y >E 3CES.N>IES ( PUBLIC 9=M,N OR S]VICES1 & 6PUBLIC TRANSPORT & TELECOMMUNIC,NS -PANIES4 ,! CASE ( ,ITALY /&S Z TE/A;T 6! 9FLU;E ( EVOLV+ 9T]N,NAL NORMS4 #D'A'AJ ,SW$5 ,SW$5 HAS A V DETAIL$ SET ( NON- M&ATORY GUIDEL9ES ON WEB A3ESSIBIL;Y1 Z WELL Z /IPULAT+ T GOV]N;T PRODUCTS & S]VICES >E A3ESSI# 6P]SONS ) 4ABILITIES2 X LACKS LEGISL,N 6=TIFY ^! GUIDEL9ES )! =CE ( LAW4 ,SW$5 HAS PASS$ LAWS REQUIR+ T ,,X PRODUCTS & S]VICES %D 2 A3ESSI# 6& USA# 0"EY"O Z F> Z ? IS AT ALL POSSI#1 9CLUD+ P]SONS ) 4ABILITIES & ? IS APPLICA# 6ALL 9 ,SW$54 ,X DOES H A -PREH5SIVE 4ABIL;Y POLICY ) O!R LEGISL,N RELAT+ 6NON-4CRIM9,N ETC4 ,& FASC9AT+LY1 /UDIES %[ T OV] #HJ 3P ( PUBLIC SECTOR WEBSITES >E FOLL[+ ^! GUIDEL9ES 6"S EXT5T4 ,X IS DANG]\S1 H["E 6EXTRACT ANY G5]AL LESSON F ! ,SW$I% EXAMPLE S9CE SIMIL> LEVELS ( VOLUNT>Y -PLI.E _C 2 EXPECT$ F C.TRIES ^: 3DI;NS V>Y #AIH DRA/IC,Y F ^? ( ,SW$54 ,H["E1 ! ,SW$I% EXAMPLE S]VES Z TE/A;T 6! FACT T WEB A3ESSIBIL;Y GUIDEL9ES NE$ N 2 S DI6ICULT 6-PLY )3 !Y C 2 ADOPT$ Q EASILY 9 _M CASES4 #A #D'A'AA ,EUROP1N ,UNION ,! ,EUROP1N ,UNION HAS ADOPT$ A *>T] ( FUNDA;TAL "RS & AN AC;N PLAN DESIGN$ 6PROTECT ! "RS ( ,P]SONS ) ,4ABILITIES & EXT5D A3ESSIBIL;Y ( ,,X PRODUCTS & S]VICES 9CLUD+ WEB A3ESSIBIL;Y4 ,! ,,EU HAS AL ISSU$ -MUNIC,NS & ADOPT$ RESOLU;NS Z WELL Z AC;N PLANS )! AIM ( PROVID+ 9CR1S$ A3ESSIBIL;Y 6PUBLIC WEBSITES & 3T5T Z WELL Z 9CR1S$ AVAILABIL;Y ( ,,X PRODUCTS & S]VICES 6P]SONS 9 ! ,,EU4 ,:ILE GUIDEL9ES -PLY ) ,,WCAG1 ! IMPLE;T,N (! SAME IS / 9 PROGRESS4 ,FUR!R APPLICABIL;Y IS / RE/RICT$ 6PUBLIC SECTOR AG5CIES1 PRODUCTS & S]VICES4 ,! ,EUROP1N ,UNION HAS A ,8,C\NCIL ,RESOLU;N ON ! A3ESSIBIL;Y ( PUBLIC WEBSITES & _! 3T5T0' : D1LS ) WEB A3ESSIBIL;Y4 ,! ,AC;N ,PLANS (! #AII ,,EU >E UNIQUE4 ,!Y >E DIRECT & !Y SET CLE> GOALS4 ,"! IS A CLE>-CUT D1DL9E PRESCRIB$ = MAK+ *ANGES 6REG>D+ WEBSITE A3ESSIBIL;Y4 ,H["E1 ! EXT5T 6: DI6]5T C.TRIES 9 ! ,,EU FOLL[ ,,EU GUIDEL9ES V>IES4 ,! ,,EU HAS -MIS.N$ /UDIES OV] ! PA/ FEW YE>S 6M1SURE WEB A3ESSIBIL;Y & HAS BE5 4SATISFI$ ) XS [N PROGRESS4 ,IN #BJJF ! ,8,M1SUR+ PROGRESS ( ;E- ,A3ESSIBIL;Y 9 ,EUROPE0' 7,ME,,AC7 /UDY F.D T ONLY A V SMALL PROPOR;N ( KEY GOV]N;T WEBSITES 9 ! ,MEMB] ,/ATES MEET ! A3EPT$ M9IMUM 9T]N,NAL /&>DS ON A3ESSIBIL;Y 7#AB'E 3P PASS$ AUTOMAT$ TE/+ & ONLY #E'C 3P PASS$ BO? AUTOMATIC & MANUAL EXAM9,N71 & F.D T ! %>E ( KEY -M]CIAL _/ SECTORAL WEBSITES 7E4G4 RAILWAYS1 ,,TV1 NEWSPAP]S1 RETAIL BANK+7 PROVID+ ? M9IMUM LEVEL ( A3ESSIBIL;Y IS EV5 L[] 7ONLY #C'I 3P PASS$ AUTOMAT$ TE/+ :ILE N A S+LE SITE PASS$ BO? AUTOMATIC & MANUAL TE/+7#1FROM ,:ILE S* RESULTS >E NO": NE> 5 6OV]COME ! DIGITAL DIVIDE1 ! /UDY F.D T S* RESULTS -P>$ V UNFAV\RABLY ) ^? P]TA9+ 6,AU/RALIA1 ,CANADA1 &! ,UNIT$ ,/ATES--S* SELF- ASSESS;T & SELF-REGUL,N IS #BJJ ESS5TIAL 6! FUNC;N+ ( ANY E6ECTIVE REGIME4 #D'A'AB ,JAPAN ,JAPAN DOES N H ANY LEGISL,N COV]+ A3ESSIBIL;Y1 B ! GUIDEL9ES = A3ESSIBIL;Y H BE5 LAID D[N 9 ! =M ( AN ,9DU/RIAL ,/&>D 0! ,JAPANESE ,/&>DS ,ASSOCI,N4 ,IN #BJJD1 BUILD+ ON ,,ISO_/,,IEC ,,GUIDE #GA & ,,JIS ;,Z #HJGA1 ! ,JAPANESE ,9DU/RIAL ,/&>D = WEB A3ESSIBIL;Y 0 REL1S$1 CALL$ ,8,,JIS ;,X #HCDA3 ,GUIDEL9ES = ,OLD] ,P]SONS & ,P]SONS ) ,4ABILITIES--,9=M,N & ,-MUNIC,NS ,EQUIP;T1 ,S(TW>E & ,S]VICES0'4 ,! ,,JIS ;,X #HCDA-#C1 A -PON5T ( ,,JIS ;,X #HDCA1 0 EXPECT$ 6FUNC;N Z A BASIS 65SURE ! WEB A3ESSIBIL;Y ( GOV]N;T WEBSITES 9 ! C5TRAL & LOCAL GOV]N;TS 9 ,JAPAN4 ,H["E1 ! ,M9I/RY ( ,9T]NAL ,A6AIRS & ,-MUNIC,NS F.D A WIDESPR1D LACK ( "U/&+ (& RESPECT =! ,,JIS ;,X #HCDA-#C AM;G ! LOCAL GOV]N;TS 9 ,JAPAN1 & 9 ,DECEMB] #BJJE FUR!R PROPOS$ ,8,OP],NAL ,MODELS 6,IMPROVE ,A3ESSIBIL;Y ( ,PUBLIC ,WEBSITES0' 9 ORD] 6SUPPLE;T ! ,,JIS ;,X #HCDA- #BJA #C4 ,! GUIDEL9ES & /&>DS >E M&ATORY = N,NAL & LOCAL GOV]N;T AG5CIES & C 2 FOLL[$ ON A VOLUNT>Y BASIS 0PRIVATE -PANIES4 #D'A'AC ,KOREA ,KOREA HAS A ROBU/ -B9,N ( LEGISL,N1 S* Z ! #BJJG ,KOREA ,4ABIL;Y ,4CRIM9,N ,ACT1 ! ,N,NAL ,9=MATIZ,N ,ACT1 & OV]>*+ POLICY ) M&ATORY -PLI.E REQUIR$ 0PUBLIC & PRIVATE SECTORS 9 A PHAS$ MANN]4 ,! GOV]N;T HAS E/ABLI%$ A PROCESS ( SURVEYS 6M1SURE ! DEGREE ( -PLI.E & AW>E;S (! GUIDEL9ES & SEE H[ F> !Y H R1*$ 9 ! ROADMAP4 ,! WEB A3ESSIBIL;Y OBLIG,NS LAID D[N 9 ! ,KOREA ,4ABIL;Y ,4CRIM9,N ,ACT1 #BJJI >E 9T5D$ 6APPLY 6BO? ! PRIVATE & PUBLIC SECTORS GRADU,Y 0#BJAE1 Z P] ! CURR5T ROADMAP1 />T+ ) GOV]N;T AG5CIES & SUBSIDI>IES 9 #BJJI4 #D'A'AD ,DEVELOP+ C.TRIES ,(! DEVELOP+ C.TRIES /UDI$1 BO? ,?AIL& &! ,PHILIPP9ES LACK 5=C1# LAW AB WEB A3ESSIBIL;Y4 ,BO? C.TRIES H1 #BJB H["E1 DEMON/RAT$ T PROMOT+ WEB A3ESSIBIL;Y IS A PRIOR;Y ) _! SIGN+ & RATIFY+ (! ,,CRPD & _! V>I\S POLICY 9ITIATIVES4 ,BO? C.TRIES FEEL T DEVELOP+ 9DIG5\S V].NS (! ,,WCAG IS ESS5TIAL 9 _! /EPS T[>DS A -PLETE WEB A3ESSIBIL;Y REGIME4 ,":AS ,?AIL& HAS ALR DEVELOP$ XS [N V].N (! ,,WCAG1 ! ,PHILIPP9ES HAS E/ABLI%$ A "W+ GR\P CURR5TLY 9 ! PROCESS ( DO+ ! SAME4 ,Z ^! >E BO? RELATIVELY REC5T 9ITIATIVES1 _! ACTUAL E6ICACY REMA9S 6BE SE54 ,^! C.TRIES W1 9 ! FUTURE1 2 CRITICAL TE/ CASES = :E!R MODIFI$ ,,WCAG /&>DS C 9 FACT RESULT 9 SIGNIFICANTLY 9CR1S$ WEB A3ESSIBIL;Y1 OR :E!R !Y >E EMPTY EF=TS DESIGN$ 6A6ECT ! APPE>.E ( 3=M.E ) 9T]N,NAL NORMS4 ,9DIA HAS G5]IC LEGISL,N ON 4ABIL;Y 9 ! =M (! ,P]SONS ) ,4ABILITIES 7,EQUAL ,OPPORTUNITIES1 ,PROTEC;N ( ,"RS @& ,FULL ,"PICIP,N7 ,ACT : 0 5ACT$ 9 #AIIE )! OBJECTIVE ( 5SUR+ EQUAL OPPORTUNITIES = P]SONS ) 4ABILITIES & _! FULL "PICIP,N 9 N,N BUILD+4 ,"W ON CR1T+ AN OV]>*+ A3ESSIBIL;Y POLICY =! C.TRY 0 9ITIAT$ 9 ,JANU>Y #BJJI 0! ,DE"P;T ( ,9=M,N #BJC ,TE*NOLOGY & IS SOON LIKELY 6-E 96E6ECT4 #D'B ,SUMM>Y ,-MON !MES--DEVELOP$ C.TRIES ,ALL ! C.TRIES /UDI$ H PUT 9 PLACE M1SURES 65SURE WEB A3ESSIBIL;Y4 ,"S H SPECIFIC 5=C1# LEGISL,N :ILE O!RS H RECOMM5D,NS & GUIDEL9ES4 ,ALL C.TRIES H "S =M (A 4ABIL;Y 4CRIM9,N ACT1 : COV]S ! ISSUE ( A3ESSIBIL;Y M BROADLY DEF9$4 ,SIX (! C.TRIES /UDI$ H REGUL,NS ON WEB A3ESSIBIL;Y 9 ! =M ( LEGISL,NS1 :ILE TWO C.TRIES H _! [N /&>DS ON WEB A3ESSIBIL;Y4 ,:ILE MO/ (! C.TRIES H SPECIFIC LEGISL,N P]TA9+ ONLY 6WEB A3ESSIBIL;Y1 C.TRIES L ,KOREA1 ,JAPAN1 ,G]_M & ,IREL& H 9CLUD$ A3ESSIBIL;Y POLICIES ON O!R ELECTRONIC 9FRA/RUCTURE AL;G ) _! WEB A3ESSIBIL;Y POLICY4 ,Z _M Z T5 (! C.TRIES /UDI$ H _! LEGISL,NS1 POLICIES & /&>DS BAS$ ON ! ,,WCAG4 ,H["E1 C.TRIES L ,JAPAN ^: N,NAL LANGUAGE USES A DI6]5T SCRIPT &A PHONETIC ALPHABET1 H F.D T ! #BJD ,,WCAG IS BETT] SUIT$ 6LANGUAGES UTILIZ+ ,LAT9 SCRIPT & H MOV$ 6AUG;T X ) LANGUAGE SPECIFIC A3ESSIBIL;Y 3SID],NS4 ,MO/ C.TRIES H FOCUSS$ ON HAV+ LEGISL,NS : MAKES X M&ATORY ONLY =! GOV]N;T & RELAT$ PUBLIC SECTOR DE"P;TS 6MA9TA9 A3ESSI# WEBSITES4 ,IN ,AU/RALIA &! ,UNIT$ ,K+DOM H["E1 ANY S]VICE PROVID] OR 9DIVIDUAL OR ORGANIZ,N CR1T+ A WEB PAGE M/ 5SURE T X IS A3ESSI#4 ,& 9 ! ,UNIT$ ,/ATES X IS LIKELY ! CASE1 B REMA9S 6BE SE51 :E!R ! ,AM]ICANS ) ,4ABILITIES ,ACT APPLIES 6PRIVATE WEBSITES4 ,"! IS M* CASE LAW 9 S* C.TRIES D]IV+ F SU3ESS;L SUITS AG/ ORGANIZ,NS N MA9TA9+ A3ESSI# WEBSITES4 ,DI6];ES--DEVELOP$ C.TRIES ,TWO FUNDA;TAL WAYS 9 : C.TRIES0' WEB A3ESSIBIL;Y REGIMES V>Y >E3 #A7 9 T]MS ( _! SCOPE1 T IS1 6:AT SECTORS ( SOCIETY !Y APPLY1 & #B7 9 T]MS ( _! /R5G?1 T IS1 :E!R OR N !Y H ! =CE ( LAW4 ,! FOLL[+ GRID MAPS A FEW (! C.TRIES 9CLUD$ 9 ? /UDY AC 6^! V>IA#S4 #BJE ,PORTUGAL 9HABITS ! L[] LEFT QUADRANT (! GRID1 Z XS REGIME HAS BO? A W1K POLICY-TYPE &A L[ SCOPE4 ,JAPAN &! ,,EU 9HABIT ! TOP LEFT QUADRANT1 Z !Y H -PREH5SIVE REGIMES T >E N BACK$ 0! =CE ( LAW4 ,! ,UNIT$ ,/ATES1 ,KOREA1 ,G]_M1 ,ITALY L& 9 ! TOP-"R QUADRANT (! GRID1 Z !Y EXHIBIT BO? 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IMP]ATIVE = A3ESSI# ,I,C,TS--,$IT$ 0,K4 ,ANNE-,RIV]S ,=CKE1 ,,IBM ,HUMAN ,ABIL;Y & ,A3ESSIBIL;Y ,C5T]4 ,3TRIBUTORS3 ,JAMES ,?UR/ON1 ,MICROS(T ,TRU/WOR?Y ,-PUT+ ,GR\P2 ,M>T9 ,G\LD1 ,N,NAL ,C\NCIL ON #BAH ,4ABIL;Y2 ,&I ,SN[-,W1V]1 ,,IBM ,HUMAN ,ABIL;Y & ,A3ESSIBIL;Y ,C5T]2 ,SUSAN ,S*ORR1 ,H1D1 ,SPECIAL ,9ITIATIVES ,DIVI.N1 ,,ITU ,TELECOMMUNIC,N ,DEVELOP;T ,BUR1U 7,,BDT7 O ,9TRODUC;N O ,E/ABLI%+ ,METRICS = ,DIGITAL ,9CLU.N O ,*ANG+ ,VIEWS ON ,4ABIL;Y O ,GLOBAL ,DEMOGRAPHICS-- ,CAPABIL;Y V>I,NS & AGE V>I,NS O ,B5EFICI>Y POPUL,NS ( A3ESSI# ,,ICT 99 ;E-,A3ESSIBIL;Y BASICS O ,9TRODUC;N 6;E-A3ESSIBIL;Y BASICS--,$IT$ 0,DR4 ,M>K ,MAG5NIS1 ,N,NAL ,C\NCIL =! ,BL ( ,IREL&--,,NCBI ,C5TRE = ,9CLUSIVE ,TE*NOLOGIES 7,,CFIT7 O ,A3ESSIBIL;Y &! 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,BL ( ,IREL&--,,NCBI ,C5TRE = ,9CLUSIVE ,TE*NOLOGIES 7,,CFIT7 O ,REMOTE 3SOLES--,GREGG ,V&]HEID51 ,,TRACE ,C5TRE1 ,UNIV]S;Y ( ,W9SCONS9-,MADISON1 ,KEV9 ,C>EY1 HUMAN,I,TY1 ,,RNIB_/,_W ,BL ,UNION & ,DR4 ,M>K ,MAG5NIS1 ,N,NAL ,C\NCIL =! ,BL ( ,IREL&--,,NCBI ,C5TRE = ,9CLUSIVE ,TE*NOLOGIES 7,,CFIT7 O ,L&L9E PH"OS--,$IT$ 0,GUNN> ,HELL/R@OM1 ,OMNITOR O ,WEBSITES--,$IT$ 0,NIRMITA ,N>ASIMHAN1 ,C5TRE = ,9T]NET & ,SOCIETY1 ,BANGALORE1 ,9DIA4 ,3TRIBUTOR3 ,RI* ,S*W]DTFEG]1 ,4T+UI%$ ,5G9E]1 ,,SWG ,A3ESSIBIL;Y ,>*ITECT_/,/RATEGI/1 ,,IBM O ,P]SONAL -PUT]S--,$IT$ 0,CLAUDIO ,GIUGLIEMMA1 ,PRESID5T1 ,DOM9IC ,F.D,N O ,S(TW>E--,RES\RCES COLLAT$ 0,DAVID ,SLOAN1 ,UNIV]S;Y ( ,DUNDEE & $IT$ 0,KEV9 ,C>EY1 HUMAN,I,TY1 ,,RNIB_/,_W ,BL ,UNION4 ,9TRODUC;N 0,DR4 ,M>K ,MAG5NIS1 ,N,NAL ,C\NCIL =! ,BL ( ,IREL&--,,NCBI ,C5TRE = ,9CLUSIVE ,TE*NOLOGIES 7,,CFIT7 #BBA O ,ELECTRONIC KIOSKS--,$IT$ 0,D@ONAL ,RICE1 ,C5TRE = ,EXCELL;E 9 ,UNIV]SAL ,DESIGN1 ,,NDA4 ,C5TRE = ,4ABIL;Y ,LAW & ,POLICY1 ,,NUI-,GALWAY1 ,IREL& O ,BROADB& S]VICES--,$IT$ 0,KEV9 ,C>EY1 HUMAN,I,TY1 ,,RNIB_/,_W ,BL ,UNION O ,A3ESS 6PUBLI%$ "WS--,$IT$ 0,NIRMITA ,N>ASIMHAN1 ,C5TRE = ,9T]NET & ,SOCIETY1 ,BANGALORE1 ,9DIA 99 ,PRODUCT DEVELOP;T & DESIGN O ,9TRODUC;N 6PRODUCT DEVELOP;T & ,UNIV]SAL ,DESIGN--,AU?ORS3 ,DR4 ,SAM ,WALL]1 ,UNIV]S;Y ( ,CAMBRIDGE1 ,5G9E]+ ,DESIGN ,C5TRE & ,PR(4 ;,P ,JOHN ,CL>KSON1 ,UNIV]S;Y ( ,CAMBRIDGE1 ,5G9E]+ ,DESIGN ,C5TRE4 ,$IT$ 0,JAMES ,HU2>D1 ,S5IOR ,DESIGN ,ADVISOR1 ,PRODUCTS & ,S]VICES1 ,C5TRE = ,EXCELL;E 9 ,UNIV]SAL ,DESIGN1 ,,NDA2 ,D@ONAL ,RICE1 ,C5TRE = ,EXCELL;E 9 ,UNIV]SAL ,DESIGN1 ,,NDA4 ,C5TRE = ,4ABIL;Y ,LAW & ,POLICY1 ,,NUI-,GALWAY1 ,IREL& O ,:AT IS AN A3ESSI# #BBB PRODUCT8--,AU?ORS3 ,DR4 ,SAM ,WALL]1 ,UNIV]S;Y ( ,CAMBRIDGE1 ,5G9E]+ ,DESIGN ,C5TRE & ,PR(4 ;,P ,JOHN ,CL>KSON1 ,UNIV]S;Y ( ,CAMBRIDGE1 ,5G9E]+ ,DESIGN ,C5TRE4 ,$IT$ 0,JAMES ,HU2>D1 ,S5IOR ,DESIGN ,ADVISOR1 ,PRODUCTS & ,S]VICES1 ,C5TRE = ,EXCELL;E 9 ,UNIV]SAL ,DESIGN1 ,,NDA2 ,D@ONAL ,RICE1 ,C5TRE = ,EXCELL;E 9 ,UNIV]SAL ,DESIGN1 ,,NDA4 ,C5TRE = ,4ABIL;Y ,LAW & ,POLICY1 ,,NUI-,GALWAY1 ,IREL& O ,US+ ,UNIV]SAL ,DESIGN 6IMPROVE PRODUCT A3ESSIBIL;Y--,AU?ORS3 ,DR4 ,SAM ,WALL]1 ,UNIV]S;Y ( ,CAMBRIDGE1 ,5G9E]+ ,DESIGN ,C5TRE & ,PR(4 ;,P ,JOHN ,CL>KSON1 ,UNIV]S;Y ( ,CAMBRIDGE1 ,5G9E]+ ,DESIGN ,C5TRE4 ,$IT$ 0,JAMES ,HU2>D1 ,S5IOR ,DESIGN ,ADVISOR1 ,PRODUCTS & ,S]VICES1 ,C5TRE = ,EXCELL;E 9 ,UNIV]SAL ,DESIGN1 ,,NDA2 ,D@ONAL ,RICE1 ,C5TRE = ,EXCELL;E 9 ,UNIV]SAL ,DESIGN1 ,,NDA4 ,C5TRE = ,4ABIL;Y ,LAW & ,POLICY1 ,,NUI-,GALWAY1 ,IREL& O ,3SID],NS = SPECIFY+1 9C5TIVIS+ & IMPLE;T+ ,UNIV]SAL #BBC ,DESIGN--,AU?ORS3 ,JAMES ,HU2>D1 ,S5IOR ,DESIGN ,ADVISOR1 ,PRODUCTS & ,S]VICES1 ,C5TRE = ,EXCELL;E 9 ,UNIV]SAL ,DESIGN1 ,,NDA & ,D@ONAL ,RICE1 ,C5TRE = ,EXCELL;E 9 ,UNIV]SAL ,DESIGN1 ,,NDA4 ,C5TRE = ,4ABIL;Y ,LAW & ,POLICY1 ,,NUI- ,GALWAY1 ,IREL&4 ,$IT$ 0,DR4 ,SAM ,WALL]1 ,UNIV]S;Y ( ,CAMBRIDGE1 ,5G9E]+ ,DESIGN ,C5TRE & ,PR(4 ;,P ,JOHN ,CL>KSON1 ,UNIV]S;Y ( ,CAMBRIDGE1 ,5G9E]+ ,DESIGN ,C5TRE O ,ACTIVITIES ( /&>DS BODIES RELEVANT 6,UNIV]SAL ,DESIGN--,AU?ORS3 ,JAMES ,HU2>D1 ,S5IOR ,DESIGN ,ADVISOR1 ,PRODUCTS & ,S]VICES1 ,C5TRE = ,EXCELL;E 9 ,UNIV]SAL ,DESIGN1 ,,NDA & ,D@ONAL ,RICE1 ,C5TRE = ,EXCELL;E 9 ,UNIV]SAL ,DESIGN1 ,,NDA4 ,C5TRE = ,4ABIL;Y ,LAW & ,POLICY1 ,,NUI-,GALWAY1 ,IREL&4 ,$IT$ 0,DR4 ,SAM ,WALL]1 ,UNIV]S;Y ( ,CAMBRIDGE1 ,5G9E]+ ,DESIGN ,C5TRE & ,PR(4 ;,P ,JOHN ,CL>KSON1 ,UNIV]S;Y ( ,CAMBRIDGE1 ,5G9E]+ ,DESIGN ,C5TRE O ,HI<] $UC,N 5G9E]+ CURRICULA--,$IT$ 0,DR4 ,C>LOS ,A4 ,VELASCO1 ,FRAUNH(] ,9/ITUTE = ,APPLI$ ,9=M,N ,TE*NOLOGY ,,FIT ,WEB #BBD ,-PLI.E ,C5T] 99 ,PUBLIC PROCURE;T--,$IT$ 0,CYN?IA ,D4 ,WA4ELL1 ,JURIS ,DOCTOR1 ,9T]N,NAL ,C5T] = ,4ABIL;Y ,RES\RCES ON ! ,9T]NET 7,,ICDRI7 O ,9TRODUC;N 6PUBLIC PROCURE;T O ,R,NALE = PUBLIC PROCURE;T POLICIES 9CORPORAT+ ,,ICT A3ESSIBIL;Y M&ATES O ,CORE ISSUES 9 CR1T+ E6ECTIVE PUBLIC PROCURE;T POLICIES O ,CASE /UDIES O ,PUBLIC ,PROCURE;T ( ,A3ESSI# ,I,C,TS--,TRA9+ ,"W%OP ,PRES5T,N--,COMPIL$ 0,CYN?IA ,D4 ,WA4ELL1 ,,ITU ,S5IOR ,A3ESSIBIL;Y ,3SULTANT1 ,EXECUTIVE ,DIRECTOR1 ,9T]N,NAL ,C5T] = ,4ABIL;Y ,RES\RCES ON ! ,9T]NET1 ? 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O ,TRANSPORT,N O ;E-,GOV]N;T S]VICES O ,LOCAL GOV]N;T O ,9T]N,NAL COOP],N O ,PUBLIC PROCURE;T ,ANNEXES #BCJ O ,3V5;N ON ! ,"RS ( ,P]SONS ) ,4ABILITIES O ,3V5;N 3T'D O ,:Y A ,TOOLKIT8 O ,$ITORIAL T1M & 3TRIBUTORS O ,TIPS ON 3DUCT+ A3ESSI# MEET+S & 3F];ES O ,PRIVACY POLICY & T]MS ( S]VICE O ,A3ESSIBIL;Y ,USE;L L9KS ,A4I;NAL 9=M,N ON ! ,,CRPD-- ,9GHTTPCCWWW4UN4ORG_/4ABILITIES_/DEFAULT 4ASP,+8NAVID 27#AD@&PID 27#AEJ ,A3ESSIBIL;Y 6,,ICT ,PRODUCTS & ,S]VICES 0,4A#D & ,ELD]LY ,P AT ,9GHTTPC C_//EC4EUROPA4EU/9=M,N+SOCIETY/ACTIVITIE SSTE9CLU.N_/DOCSSTA3ESS_/-M+<==\/FRAME"W 4DOC,+ ,MA9/R1M+ ,4ABIL;Y 9 ! ,DEVELOP;T ,AG5DA AT ,9GHTTPCCWWW4UN4ORG_/4ABILITIE S_/DOCU;TSSTREPORTSSTE,+;COMCN#E-#BJJH-# F;DDDOC E,9CLU.N6,,EU ,LE>N+ ,EXAMPLES3 #BCA ,A3ESSI# ,PROCURE;T ,TOOLKITS ,D5M>K1 ,CANADA & ,,USA3 ,DESCRIP;N & ,SYNOPSIS AT ,9GHTTPCCWWW4E9CLU.N,+- EU4ORG_/,%[,ANALYSIS,REPORT4ASP8,I,D,FOC US,ANALYSIS#A-#AG ,9=M,N ,-MUNIC,N ,AIDS3 ,9GHTTPCCWWW4ACE,+- C5TR$DORG4UK_/9DEX4CFM8PAGEID 27;,,DB#F, B#E,,FE#C-#CJDH-#GBIJ-;,,FE#AH,A#F,,FAEA F#BG,C#I,B ,9=M,N ON A3ESSIBIL;Y ( ,,OS & 3T5T3 , 9GHTTPCCWWW42C4CO4UK/A3ESSIBILITY/A3ESSI BIL;Y+BETA/,+ ,,AT CASE /UDIES3 ,9GHTTPCCWWW4ABILITYNET4ORG4UK/,+ ,,ISO_/,,IEC ,GUIDE #GA1BJJA-- ,GUIDEL9ES = /&>DS DEVELOP]S T FOCUS ON A4RESS+ ! REQUIRE;TS ( OLD] & 4A#D P]SONS 9 ! DEVELOP;T ( /&>DS3 ,9GHTTPCCW WW4ISO4ORG/ISO/ISO+CATALOGUE/CATALOGUE+T C_/CATALOGUE+DETAIL4HTM,+8CSNUMB] 27#CCIHG #BCB ,,ISO_/,,TR #BBDAA1BJJH ,]GONOMIC DATA & ]GONOMIC GUIDEL9ES =! APPLIC,N ( ,,ISO_/,,IEC ,GUIDE #GA 6PRODUCTS & S]VICES3 ,9GHTTPCCWWW4ISO4ORG/ISO/CATALOGUE+DETAI L,+8CSNUMB] 27#DJICC ,,ISO_/,,PAS #AHAEB 7#BJJC7 ,]GONOMICS ( HUMAN-SY/EM 9T]AC;N--,SPECIFIC,N =! PROCESS ASSESS;T ( HUMAN-SY/EM ISSUES3 ,9GHTTPCCWWW4ISO4ORG/ISO/CATALOGUE+DETAI L4HTM,+8CSNUMB] 27#CHEIF ,8,/RUCTUR+ ,DEVELOP;T ,PROCESSES 6,A*IEVE ,GLOBAL ,A3ESSIBIL;Y ,-PLI.E,8;GG#BJJH7 7,9GHTTPCCG%ICT4COM/I MAGESSTUS]/FI.ST]$:4PDF,+7 0,ROMAN ,L;GORIA1 ,PH4,D41 ,,CPE ,VICE ,PRESID5T1 ,,CA 7REQUIRES REGI/R,N ON ! ;,G#C;ICT WEBSITE7 ,8,,ISO #IJJJ ,QUAL;Y ,MANAGE;T ,SY/EM & ,A3ESSIBIL;Y,8;GG#BJJH7 7,9GHTTPCCG%IC T4COM/IMAGESSTUS]/FI.ST]$%4PDF,+7 ,S1N ,MAC,CURTA9 ,,ISO_/,,CASCO ,SECRET>Y ,,ISO ,9T]N,NAL ,ORGANIZ,N = #BCC ,/&>DIZ,N ;E-,A3ESSIBIL;Y ,TOOLKIT >TICLE ON A3ESSIBIL;Y & 9T]N,NAL /&>DS DEVELOP;T3 ,9GHTTPCCWWW4E,+-A3ESSIBILITYTOOLKIT4ORG _/TOOLKIT_/EA3ESSIBILITY,++,+BASICS_//&> DS,++,+&,++,+GUIDEL9ES7 ,9=M,N ,SOCIETY & ;E-,9CLU.N--,EUROP1N ,-MIS.N ,9=M,N ,SOCIETY ,!MATIC ,PORTAL1 9CLUDES SEC;N ON ;E-,A3ESSIBIL;Y3 7,9GHT TPCC_//EC4EUROPA4EU/9=M,N+SOCIETY/ACTIVI TIESSTE9CLU.N/9DEX+54HTM,+7 ,EMPLOY;T--,EUROP1N ,-MIS.N ,EMPLOY;T1 ,SOCIAL ,A6AIRS & ,EQUAL ,OPPORTUNITIES3 7,9GHTTPCC_//EC4EUROPA4EU/SOCIAL/MA94JSP ,+8CAT,ID 27#DBI@&LANG,ID 27EN7 ,PUBLIC PROCURE;T--,M&ATE #CGF3 7,9GHT TPCC_//EC4EUROPA4EU/9=M,N+SOCIETY/ACTIVI TIESSTE9CLU.N/>*IVE/DEPLOY/PUBPROC/ESO,+ -M#CGF_/9DEX,++,+54HTM1 ,9GHTTPCCWWW4ECO N=M.E4EU/EUCON=M.EREPORT4HTML,+7 ,,ETSI ,HUMAN ,FACTORS 7,,HF72 ,EUROP1N A3ESSIBIL;Y REQUIRE;TS = #BCD PUBLIC PROCURE;T ( PRODUCTS & S]VICES 9 ! ,,ICT DOMA9 7,EUROP1N ,-MIS.N ,M&ATE ;,M #CGF1 ,PHASE #A73 7,9GHTTPCCPORTAL4E TSI4ORG//FSST,/F+HOME,PAGESST,/F%%%//F%% %4ASP,+7 ,BIWAKO ,FRAME"W3 7,9GHTTPCCWWW4_W5A#4NET_/BANGKOK<==%_/BI WAKO=4HTM,+7 ,,NIA3 7,9GHTTPCC_//OL4DNIA4OR4KR/SPECIAL+CONT5 T/5G/,+7 ,! ,UNIT$ ,N,NS ,ECONOMIC & ,SOCIAL ,-MIS.N = ,ASIA &! ,PACIFIC 7,,UN ,,ESCA P77I,'NGHTTPCCWWW4UNESCAP4ORG/AB/9DEX4AS P,+7 ,RECOMM5D,N = ,9=M,N & ,-MUNIC,N ,TE*NOLOGY 7,,ICT7 ,A3ESSIBIL;Y ,GUIDEL9E = ,P]SONS ) ,4ABILITIES3 ,9GHT TPCCWWW4ITU49T_/!MESSTA3ESSIBILITY/DC/,+ ,,DCAD3 ,9GHTTPCCWWW4ITU49T_/!MESSTA3ESSIBILITY /DC/,+ ;,G#C;ICT--,! ,A3ESSIBIL;Y #BCE ,IMP]ATIVE 7,9GHTTPCCG%ICT4COM/RES\RCE+C 5T]/G%ICT+BOOK+,+-,++,+!,++,+A3ESSIBILIT Y,++,+IMP]ATIVE71 ,DIGITAL ,A3ESSIBIL;Y ,_W ,REPORT3 ,9GHTTPCCG%ICT4ORG/RES\RCE+ C5T]/NEWSLR>*IVE,+7 & ,C.TRY PR(ILES ( ,,CRPD SIGNATORIES 7,9GHTTPCCDEV4G%ICT4C OM/RES\RCE+C5T]/C.TRY+PR(ILES,+7 ,,POETA3 ,9GHTTPCCWWW4TRU/=!AM]ICAS4ORG_/POETA4H TML,+ ,,FCC ,ORD] ON ,SEC;N #BEE 7,,USA73 ,9 GHTTPCCWWW4F34GOV/,BUR1USST,COMMON+,C>RI ]/,ORD]SST*[[[_/F3[[*\*4PDF,+ ,,FCC RULES ON HE>+ AID -PATIBIL;Y 7,,USA73 ,9GHTTPCCHRAUNFOSS4F34GOV/$OCS+ PUBLIC/ATTA*MAT*/,F3,+;COM#JH-#FH,A#A;DD DOC ,VOLUNT>Y *>T] SIGN$ 0,FR5* OP]ATORS1 ,4A#D ,P]SONS ,ORGANIZ,NS1 GOV]N;T & ,REGULATORY ,AU?OR;Y 7IN ,FR5*73 ,9GHTTP CCWWW4AFOM4FR_/V?/,/ATIC/A3ESPH&ICAPEESS T,H&ICAPES4HTM,+@#*>TE #BCF ,,ITI ,,VPAT1 ,VOLUNT>Y ,PRODUCT ,A3ESSIBIL;Y ,TEMPLATE3 ,9GHTTPCCWWW4ITIC4ORG/9DEX4PHP,+8SUBM5U 27,RES\RCES@&SUBM5U 27,RES\RCES@&SRC 27G5DOCS@&REF 27VPAT@&CATEGORY 27RES\RCES ,,UK ,MOBILE ,9DU/RY ,GD ,PRACTICE ,GUIDE = ,S]VICE ,DELIV]Y = ,4A#D & ,ELD]LY ,CU/OM]S3 ,9GHTTPCCG%ICT4ORG/RES \RCE+C5T]/PUBLIC,NS+&+REPORTS_/;P_/PRODU CT,CATEGORY+:ITEPAP]SSTSUB,CAT+=/ID+*,+: %,+ ,APPLE3 ,9GHTTPCCWWW4APPL$DCOM/IPH"O/IPHONE,+;C OM#C;ONGS_/A3ESSIBILITY4HTML ,MOTOROLA3 ,9GHTTPCCDIRECT4MOTOROLA4COM/5SSTA3ESSIB ILITY/DEFAULT4HTML,+ ,NOKIA3 ,9GHTTPCCWWW4NOKIAA3ESSIBILITY4COM/,+ ,BLACK,B]RY3 #BCG ,9GHTTPCCNA4BLACKB]RY4COM/5G/SUPPORT_/DE VICES_/BLACKB]RY+A3ESSIBILITY/,+ ,SAMSUNG3 ,9GHTTPCCWWW4SAMSUNG4COM/US_ /3SUM]/LE>N+RES\RCES_/MOBILE/A3ESSIBILIT Y/POP+A3ESSIBILITY4HTML,+ ,A3ESSWIRE.S4ORG3 ,9GHTTPCCWWW4A3ESSWIRE.S4ORG/,+ ,GLOBAL ,A3ESSIBIL;Y ,REPORT+ ,9ITIATIVE--,MOBILE ,A3ESSIBIL;Y3 ,9GHTTPCCWWW4MOBIL13ESSIBILITY49FO/,+ ,US] ,REQUIRE;TS SPECIFI$ 0P]SONS ) 4ABILITIES = A3ESS 6DIGITAL RADIO3 ,9GHT TPCCWWW4CULTUR$DGOV4UK/REF];E+LIBR>Y/PUB LIC,NS_/:]%*4ASPX,+ ,A3ESSI# AL]T+ RECOMM5D,NS3 ,9GHTTPCCNCAM4WGBH4ORG/9V5T+BUILD/ANALOG /AL]TSST,+ ,DESIGN RECOMM5D,NS = A3ESSI# RADIO EQUIP;T NE$S = BL & "PI,Y SIE;,Y\,R;E,Y,LI/5+4PDF,+ #BCH ,N,NAL ,C5TRE = ,A3ESSI# ,M$IA3 ,9GHTTPCCNCAM4WGBH4ORG/,+ ,RICABIL;Y1 ,RESE>* & ,9=M,N = ,OLD] & ,P]SONS ) ,4ABILITIES3 ,9GHTTPCCWWW4RICABILITY4ORG4UK,+ ,CLOS$ ,CAP;N+ ( ,VIDEO ,PROGRAMM+ 7,U4,S4 ,F$]AL ,-MUNIC,NS ,-MIS.N73 ,9G HTTPCCWWW4F34GOV_/CGB_/DRO/CAP;N4HTML,+ ,A3ESS 6,,TV = P]SONS ) HE>+ IMPAIR;TS1 ,BROADCA/+ ,PUBLIC ,NOTICE ,,CRTC #BJJG-#ED 7,RADIO & ,TELEVI.N ,-MIS.N ,CANADA73 ,9GHTTPCCWWW4CRTC4GC4CA/5G/>*IVE/<==]/PB <==],+;COM#ED;DDHTM #BA/ ,C5TURY ,-MUNIC,NS & ,VIDEO ,A3ESSIBIL;Y ,ACT #BJJH--,PROPOS$ ,U4,S4 LEGISL,N M&AT+ A3ESSI# ,,IPTV & 9T]NET 3T5T 7CAP;NS1 DESCRIP;NS71 & A3ESSI# M5U GUIDES & US] 9T]FACES3 ,9GHTTPCCWWW4COATA3ESS4ORG_/NODE/%<,+ ,PROTOTYPE ,,DTV SOLU;NS = ,,TV /,NS EM]G5CY AL]TS3 #BCI ,9GHTTPCCNCAM4WGBH4ORG/ONSCRE5/,+ ,GUIDEL9ES = CRE,N & PROVI.N ( BROADCA/ CAP;NS1 AUDIO DESCRIP;N & SIGN LANGUAGE3 ,9GHTTPCCWWW*4BSC4ORG4UK_/TV/IFI/GUID.E /TV+A3ESS+S]V_/GUIDELI;ST,+ ,A GUIDE 6,AUDIO ,DESCRIP;N S]VICES & TE*NOLOGY 7,(COM1 ,U4,K473 ,9GHTTPCCWWW4 (COM4ORG4UK_/TV/IFI/TE*/AUDIODESCRIP;N/, + ,GUIDEL9ES =! 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