Second International e-Governance Conference

e-Governance and public sector reform/ Subhash Bhatnagar
The paper shares experiences from different countries of implementing e-Governance projects that have significantly contributed to governance reform by enhancing transparency and reducing corruption in delivery of public services. Some lessons are drawn for Iraq. E-Governance should be used as a means of implementing public sector reform agenda. The implementation of projects should be accelerated.

Subhash Bhatnagar is an alumnus of Indian Institute of Technology, Madras and Indian Institute of Management, Ahmedabad (IIMA). Currently he is an honorary adjunct professor at the IIMA. He was a Chair Professor, member of Board of Governors and the Dean of IIMA in his 30 year tenure at IIMA.

He has been a visiting Professor in universities in the US and Africa. He worked with the World Bank in Washington DC for six years serving as an advisor to  to mainstream e-Governance in the operations of the Bank. He has been a lead speaker in training workshops for ministers and legislators for 16 states in India. His research and consulting work has covered E-Governance, ICT for development, National IT Policy, and Corporate IT Strategy. He has hundred research papers and seven books to his credit which include two books on eGovernance.

He is on the editorial boards of seven international journals and has served as Chairman of International Committees in the ICT field. He serves on a number of central and state Government committees in Inda including the steering committee for ICT sector for formulating India’s 12^th Five Year Plan. He was made a Fellow of the Computer Society of India in 1994. He has served on the boards of a number of educational institutions and private enterprises in India. He has travelled to nearly 60 countries, delivering public lectures and conference key notes

Citizen Inclusion into the Digital Society/ Laurence Millar

This paper describes the importance of digital inclusion to achieve the e-governance Vision for Iraq. The paper reports on international experience in digital inclusion and e-governance, using examples from New Zealand, United Kingdom, Bahrain and Taiwan. These experiences illustrate how to develop a plan for increasing digital inclusion in Iraq which is aligned to the wider priorities for social and economic outcomes.

Laurence Millar is an independent advisor in the use of ICT by governments, and Editor at Large for FutureGov magazine. He is the lead advisor for the e-government strategy and second action plan for the Kingdom of Saudi Arabia, and has also worked with other GCC countries on their e-government strategies.  He provides expert advice to the government on the adoption of digital technology and broadband in schools; he is also Chair of 2020 Communications Trust, which is the leading provider of digital literacy programmes in New Zealand.

During his career of more than 35 years, he has worked in the public and private sector, in the UK, USA, Asia and New Zealand. From 2004, he led the New Zealand e-government programme providing leadership in strategy and policy, establishing a foundation of shared infrastructure, and maintaining oversight of government ICT investment; he finished in the role of NZ Government CIO on 1 May 2009.

He is married with four adult children and lives in Wellington, New Zealand; he has a MA from Cambridge University and an MSc with distinction from London University.

The role of ICTs in promoting public participation/ Dr. Kathim Ibrisim

Participation is a basic feature of good governance, which suggests providing a democratic environment in the community that allows the integration of citizens, institutions of civil society, stakeholders and the poor and marginalized groups into policy-making and follow-up implementation. As much a democratic atmosphere allows for participation good governance can achieve the hopes of community regardless of its different components.

This paper provides an assessment of the reality of public participation in Iraq which is based on a survey of public participation in four sectors concerned with providing services (Health/Education/Higher Education/Water and Sanitation). It was carried out by the National Centre and the support of the ESCWA in 2011 - in the light of identification the main challenges facing the participation. It will focus on how to use ICT in promoting public participation in setting priorities and policy-making and follow-up implementation.

Dr. Kathim Mohammed Breisem Okabi, Director General of the National Center for Administrative Development and Information Technology since 2008, holds Ph.D. in object-oriented software engineering, M.A. in empirical computer science – 1989, Higher Diploma in systems analysis – 1982, and B.A. of Statistics – 1980.

Dr. Kazem served as a professor at the universities of Jordan (Al al-Bayt University/Philadelphia University) for the period 1996-2008, a professor at the Al-Tahadi University/Libya for the period 1983 – 1992, and a statistician for the period 1980 -1983.

ICT Infrastructure for e-Government and e-Governance in Iraq / Rohan Samarajiva Lirne

Governments provisioning e government services have to address two specific policy principles with regard to infrastructure:  ensure universal access to their services and assure a higher level of reliability than with comparable private services.  Unlike a decade or so ago, governments today do not have to rely solely on common-access centers (telecenters) to provide universal access.  In most countries, mobile signals cover almost the entirety of the population; most households have at least one electronic access device; the few that do not, can gain such access.  Today’s smartphones have capabilities little different from the early telecenters, except for functionalities such as printing, scanning, etc. and the support of intermediaries.  Therefore, delivering voice-based e government services in the short term and mobile-optimized web-based services in the medium term, with common-access centers performing specialized backup functions, is a viable strategy.  Conventional web interfaces that adhere to common standards must be maintained but articulated with mobile applications and voice-based services provided through a government call center.   In light of difficulties in supplying continuous electricity and security at the present time, special attention has to be paid to reliability.  Reliability can be achieved, beginning with a proper understanding of requirements such as the importance of ensuring redundancy of suppliers, paths and media.

Samarajiva is founder Chair and CEO of LIRNEasia, a regional think tank focusing on ICT policy and regulation in the emerging Asia Pacific.  He most recently completed a diagnostic report on the potential of the ICT Sector for inclusive growth in Bhutan for the Asian Development Bank.  He is a member of the team supporting the World Bank to establish the Pacific ICT Regulatory Resource Center, based at the University of the South Pacific in Suva, Fiji. He served as policy advisor to the Ministry of Post and Telecom in Bangladesh in 2006-07 and 2009.  In 2002-2004, Samarajiva served as Team Leader of the Public Interest Program Unit of the Ministry for Economic Reform, Science & Technology of Sri Lanka.  He was one of the designers of the USD 53 million plus e Sri Lanka Initiative (that had a major e gov focus) that led the way to rapid growth of fixed and mobile broadband in Sri Lanka.  He was one of the founder directors of the ICT Agency.  Samarajiva has been active in ICT (including telecom) policy and regulation for over 20 years.  From 1998-1999, he served as Director General of Telecommunications in Sri Lanka at the invitation of the Government of Sri Lanka.  He taught at the Ohio State University in the US (1987-2000) and at the Delft University of Technology in the Netherlands (2000-2003).

The role of private sector software development services companies in e-Government solution implementation/ Shahani Markus Weerawarana

Iraq is a country in transformation and has embarked on a compelling vision for e-Government based on a National e-Governance Strategy and Action Plan. Since the private sector plays an important and pivotal role in any national e-Government program, it is important to develop a comprehensive roadmap towards establishing a true public-private sector partnership in Iraq. As a prerequisite for such an endeavor, we review the current status of the e-Government program implementation in Iraq, the critical challenges that need to be addressed in achieving a robust public-private sector partnership in Iraq and the best practices prevalent globally and regionally with respect to addressing such issues along with the resultant policy and program implications. Based on this critical analysis, we formulate many recommendations that could be included in a public-private sector partnership development roadmap that would create momentum in establishing a competitive and vibrant private-sector role in a knowledge-based economic environment geared towards enabling the vision of e-Iraq.

Shahani Markus Weerawarana has global experience in the IT industry, government and academia, in a professional career has spanned many different roles, including being an educator, engineer, entrepreneur, manager and researcher.

Currently, she is a Visiting Scientist at Indiana University, USA and a Visiting Lecturer at the University of Moratuwa, Sri Lanka. Previously, she was the CTO at the ICT Agency (ICTA) of Sri Lanka, which is the country's apex IT policy & planning agency for implementing the e-Sri Lanka program. At ICTA, she played a key role in providing technical guidance for many eGovernment projects, including spearheading the design and implementation of LankaGate, a 'FutureGov' Award winning project. Prior to joining ICTA, Shahani was the Head of Engineering at Virtusa (Sri Lanka), where she directly and indirectly led more than 600 IT professionals. Before joining Virtusa Shahani worked in the USA, at Prescient Markets Inc and at the IBM TJ Watson Research Center in New York.

Her professional activities have included being a member in the Sri Lankan Presidential Task Force in English and IT, an adviser to the Royal Government of Bhutan in their Interoperability Framework and Enterprise Architecture initiative, and a member of the Open eGovernance Forum Advisory Board in the Pan Asia Network for Democratic eGovernance. She is a free & open source software advocate and is a Committer and PMC member in the Apache Software Foundation.

Shahani has more than 50 academic publications and her academic activities include the formulation of Asia's first MBA in eGovernance program for the University of Moratuwa, and the supervision of more than 30 MBA and MSc research projects. Her research interests include e-governance, software engineering, parallel & distributed systems, e-science, and TLA practices in higher education.

Shahani has a Ph.D. in Computer Science from Purdue University, USA.

Assess the reality of the public-private partnership (PPP) and its role in promoting ICT for development/ Raghad Abdulrasoul

This paper, a field survey in four service sectors (health, education, higher education, water and sanitation), aims at identifying the reality and types of PPPs and how could such partnerships contribute in the provision of or complement services within the target sectors in addition to understand and recognize the quality of the services provided by the private sector than in the public sector with a focus on the role of PPP in the promotion of ICT to support national development efforts and improve the quality of public services.

Raghad Abdulrasoul, an expert at the National Center for Administrative Development and Information Technology, Higher Diploma in Development Planning/specialty in feasibility studies and B.A. of Statistics.

She has functional experience and participated in implementing projects with international organizations (UNICEF/UNDP/ESCWA) in different subjects dealing with the reform and modernization of the Iraqi public sector. She performed many advisory tasks for various institutions in the state in subjects (performance evaluation, organizational structures, job descriptions , mainstreaming of procedures). She provided a variety of lectures at the National Centre and state institutions in the areas of administration, planning and feasibility studies.

Review of the legal environment in Iraq for effective e-Governance/ Sunil Abraham

This paper examines the legal environment and compares it to international best practices for information society aspects that have direct implication for e-governance. It begins with transparency and openness law where there is an examination of right to information/access to information law and subsidiary policies such as free/open source software policy, open content or access policy, open standards policy, electronic accessibility policy, open government data policy. Then it examines privacy law looking at various options for the horizontal statute and also the vertical statutes necessary to comprehensive protect citizen/consumer rights and also public interest simultaneously. This is followed by an examination of intellectual property rights law overall before a more focussed examination patent law and copyright law. The paper ends with examination of some miscellaneous statutes such as the Cyber Crime Law and Electronic Signature and Electronic Transactions Act.

Sunil Abraham is the executive director of the Centre for Internet and Society (CIS), Bangalore. CIS is a 4 year old policy and academic research organisation that focuses on accessibility by the disabled, intellectual property rights policy reform, openness [Free/Open Source Software, Open Standards, Open Content, Open Access and Open Educational Resources], internet governance, telecom, digital natives and digital humanities.

He is also the founder of Mahiti, a social enterprise aiming to reduce the cost and complexity of information and communication technology for the voluntary sector by using free software. Sunil continues to serve on the board of Mahiti. He is an Ashoka fellow and was elected for a Sarai FLOSS fellowship. For three years, Sunil also managed the International Open Source Network, a project of United Nations Development Programme's Asia-Pacific Development Information Programme, serving 42 countries in the Asia-Pacific region. In 2007 - 2008, he managed ENRAP an electronic network of International Fund for Agricultural Development projects in the Asia-Pacific, facilitated and co-funded by International Development Research Centre, Canada.

Sunil currently serves on the advisory boards of Open Society Foundations - Information Programme, Mahiti, Tactical Technology Collective, Samvada and International Centre for Free/Open Source Software.

Municipal e-Governance Platform / Manu Srivastava

The paper discusses the Municipal eGovernance Platform developed by eGovernments Foundation (eGov). The paper sees this in the back ground of the policies and frameworks that the shaped the Municipal eGovernance sector in India. The paper discusses the basic design approach for developing the platform, the platform itself and then discusses the future direction for the platform.

Manu Srivastava Bio:

Manu Srivastava managed and a founding member of the eGovernments Foundation since 2003, that aims at    creating an eGovernance Platform (Municipal ERP)  to improve the efficiencies of City Municipalities leading to better delivery of services.

Between 2000 and 2003, Manu was the project leader of GlobeTrades (Silicon Valley), for creation an Internet platform for medium and large companies to set up industry specific Internet-based solutions to streamline global Procurement and Distribution.

He Architected and delivered award winning Citizen Services Solutions in area of eGovernance such as Nirmala Nagara.

Government Interoperability Frameworks: Global Overview and implications for Iraq/ Sunil Abraham

This paper attempts to identify some next steps for the implementation of the Iraqi Government Interoperability Framework and National Enterprise Architecture[GIF/NEA]. The paper begins with an introduction which provides an historical overview of the GIF/NEA formulation process an the policy document itself. This is followed by a discussion of Open Standards to understand why the GIF/NEA and other open standards policies in the Iraqi government remain critical from a variety of perspectives. The paper then proceeds to look at GIFs across the world and attempts to characterize some of the strategies employed by governments to reach their policy objectives. The paper also features a examination of emerging semantic standards that are most useful from the perspective of storing government data. The paper ends with certain concrete recommendations for taking the open standards agenda forward with Iraqi e-governance.

Sunil Abraham is the executive director of the Centre for Internet and Society (CIS), Bangalore. CIS is a 4 year old policy and academic research organisation that focuses on accessibility by the disabled, intellectual property rights policy reform, openness [Free/Open Source Software, Open Standards, Open Content, Open Access and Open Educational Resources], internet governance, telecom, digital natives and digital humanities.

He is also the founder of Mahiti, a social enterprise aiming to reduce the cost and complexity of information and communication technology for the voluntary sector by using free software. Sunil continues to serve on the board of Mahiti. He is an Ashoka fellow and was elected for a Sarai FLOSS fellowship. For three years, Sunil also managed the International Open Source Network, a project of United Nations Development Programme's Asia-Pacific Development Information Programme, serving 42 countries in the Asia-Pacific region. In 2007 - 2008, he managed ENRAP an electronic network of International Fund for Agricultural Development projects in the Asia-Pacific, facilitated and co-funded by International Development Research Centre, Canada.

Sunil currently serves on the advisory boards of Open Society Foundations - Information Programme, Mahiti, Tactical Technology Collective, Samvada and International Centre for Free/Open Source Software.

Breaking information silos: towards an Iraqi e-Service ecosystem supporting the life-event approach/ Emilio Bugli Innocenti

This paper analyses the current status of the e-Service implementation within the e-Governance programmes in developing countries with a specific focus on the Life Event approach delivery of-e-Services along with the related Service Oriented Architecture. Then, it discusses the most suited SOA engineering methodology in order to boost e-Service re-use and integration. Finally, a combined SOA and  Cloud Computing approach is proposed in order to provide an effective/efficient implementation of Iraqi e-Governance Action Plan along with a possible fast take-up of e-Services.

Emilio Bugli Innocenti has 27 year experience in the ICT domain and over 20 in the e-Governance domain. As Senior e-Governance Consultant he has been working with assignments in transition and developing countries in the Balkans, Caucasus, Middle East, South America and South East Asia. He has been Project Manager of large International ICT projects targeting different sectors and e-Governance, in particular dealing with the implementation of e-Services. He is member of the Italian Industry Executive Association, IEEE Computer Society and Association for Computing Machinery. He holds a MSc in Physics and speaks English, Italian and French.

E-governance and cloud computing services

This lecture addresses the historical perspective of cloud computing from a virtual concept to provide computing as a public facility launched in the mid-sixties of the last century as well as the phases of computing services offered by individual computers and then the network to the services provided on line. It also addresses the benefits and types of cloud computing comparing between the benefits and weaknesses of each type. Furthermore, it particularly tackles the economic benefits of balancing security with information, through the architecture and various levels of cloud computing and its impacts on architectures that must be taken into consideration.

Furthermore, the ten risks will be put in cloud computing in particular.

Adil Matloob is one of the advisors to the Ministry of Science & Technology Baghdad, Iraq. He works in the field of knowledge based systems and artificial intelligence for the last 30 plus years. He was the managing director of the SoftDev limited; a British based company, and a technical director for the Washington based multinational company; the United Press International. He is one of the pioneers’ researchers on machine translation software in the beginning of the nineties with the product known as ArabTrans software. He works on Arabic data mining as well as Arabic abstraction and Arabic knowledge based system.