The Centre for Internet & Society
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Navigating the Digitalisation of Finance: User experiences of risks and harms
Our study unpacks the experiences of marginalised users navigating the digitalisation of finance. Through a survey of 3,784 users, 18 interviews and 7 focus group discussions, our study’s findings highlight user experiences of risks and harms while accessing digital financial services, unpacking experiences specifically of persons with disabilities, transgender persons, gender and sexual minorities, elderly persons, women, regional language-first users, and persons facing digital and economic vulnerabilities.
- Openness
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State of Openness in India's E-Governance Applications
March 26, 2025
Open source software (OSS), also commonly known as free and open source software (FOSS) or free libre open source software (FLOSS), is software that is made available with its source code. It is licensed liberally, granting users access to study, use, modify, improve, or redistribute it. This work was sponsored by Mozilla Foundation.
- Envisioning the Role of Open Knowledge in the Implementation of the National Education Policy 2020 August 27, 2024
- Commemorating Chandan Chiring (1990-2024) May 06, 2024
- Open Movement in India (2013-23): The Idea and Its Expressions February 10, 2024
- Security of Open Source Software : A Survey of Technical Stakeholders’ Perceptions and Actions April 13, 2023
- Accessibility
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Groundbreaking disability rights activist Javed Abidi dies at 53
March 06, 2018
The Centre for Internet & Society (CIS) expresses profound regret at the demise of Mr. Javed Abidi, a groundbreaking disability rights activist.
- Comments on Guidelines for Indian Government Websites November 26, 2017
- Comments on Mobile Accessibility Guidelines January 03, 2018
- Why GST Is A Step Backward For The Disabled July 03, 2017
- GST - A Barrier to Human Rights for Persons with Disabilities June 24, 2017
- Telecom
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How the Telecom Act undermines personal liberties
February 20, 2024
In this article, Prof. Rajat Kathuria and Isha Suri analyse whether the law has enough safeguards and an independent regulatory architecture to protect the rights of citizens. The authors posit that the current version leaves the door open for an overenthusiastic enforcement machinery to suppress fundamental rights without any meaningful checks and balances.
- Comments to the Telecommunications Bill, 2023 December 22, 2023
- Why spectrum needs a change in approach January 18, 2023
- CIS’ Comments to the (Draft) Indian Telecommunication Bill 2022 November 22, 2022
- An Overview of Telecommunications Policy and Regulation Framework in India March 25, 2022
- Internet Governance
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The Cost of Free Basics in India: Does Facebook's 'walled garden' reduce or reinforce digital inequalities?
April 05, 2025
In this essay—written in April 2016 soon after India's Telecom Regulatory Authority (TRAI) upheld net neutrality and effectively banned Free Basics in India— the author uses development theories to study the Free Basics programme. The author explored three key paradigms: 1) Construction of knowledge, power structures and virtual colonization in the Free Basics Programme, (2) A sub-internet of the marginalized and (3) the Capabilities Approach and explored how the programme reinforces levels of digital inequalities as opposed to reducing it. This essay was written in 2016 and there have been various shifts in the digital and tech landscape. Further a lot of numbers and statistics are from 2016 and not all ideas held here may be transferable today. This should be read as such. This is being published now, on account of 10 years since the Free Basics project was set to be implemented in India.
- Emotional Contagion: Theorising the Role of Affect in COVID-19 Information Disorder April 03, 2025
- Education, Epistemologies and AI: Understanding the role of Generative AI in Education March 21, 2025
- The Centre for Internet and Society’s comments and feedback to the: Digital Personal Data Protection Rules 2025 March 06, 2025
- The Centre for Internet and Society’s comments and recommendations to the: Report on AI Governance Guidelines Development March 06, 2025
- Access to Knowledge (A2K)
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She Leads Bootcamp 2025
February 19, 2025
CIS-A2K is committed to bridging the gender gap within Indian Wikimedia communities, and to further this goal, last year we launched the impactful She Leads program. This initiative is designed to empower female Wikimedians to take on leadership roles within their language communities, promoting diversity and inclusivity.
- Envisioning the Role of Open Knowledge in the Implementation of the National Education Policy 2020 August 27, 2024
- Open Movement in India (2013-23): The Idea and Its Expressions February 10, 2024
- Using the Wikimedia sphere for the revitalization of small and underrepresented languages in India February 10, 2024
- Commemorating Ulo Senthamizh Kodai (1945 - 2024): A Luminary of Tamil Open Knowledge Movement February 08, 2024
- researchers@work
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Whose Technology is it Anyway? An exploratory essay on the political economy of India's digital revolution
April 11, 2025
The story of India's digital journey has become an oft-cited tale of economic success across the globe, inspiring similar experiments in other nations in the Global Majority world - most prominently across sub-Saharan Africa. At home, however, this tale has been used to rapidly normalise the deployment of digital technologies. In this process, these innovations have not just bolstered the state's control over individuals and their actions, but have also enabled the tech elite to extract more value from workers, small businesses, and even consumers.
- Navigating the Digitalisation of Finance: User experiences of risks and harms April 08, 2025
- Bahujan Digital Publishing Infrastructures January 18, 2025
- Explainer | Predatory Pricing December 23, 2024
- AI for Healthcare: Understanding Data Supply Chain and Auditability in India November 29, 2024
- Previous Events
- Transference: Reimagining Data Systems: Beyond the Gender Binary
- Launching CIS’s Flagship Report on Private Crypto-Assets
- Reclaiming AI Futures
- Platforms, Power and Politics: Digital Labour in India
- Disinformation in the Indian Digital News Media Market
- Privacy in the Age of the Pandemic
- How to Shut Down Internet Shutdowns
- How safe is your harbour? Discussions on intermediary liability and user rights
- Cybersecurity Visuals Media Handbook: Launch Event
- Domestic Work in the ‘Gig Economy’
- Previous Featured Posts
- Navigating the Digitalisation of Finance: User experiences of risks and harms
- AI for Healthcare: Understanding Data Supply Chain and Auditability in India
- Platforming precarity: Data narratives of workers sustaining urban platform services
- Future of the Commons: A Conversation on Artificial Intelligence, Indian Languages, and Archives Conference Report
- The Platform Economy’s Gatekeeping of Class and Caste Dominance in Urban India
- Online Gender Based Violence on Short Form Video Platforms
- Your economy, our livelihoods: A policy brief by the All India Gig Workers’ Union
- User Experiences of Digital Financial Risks and Harms
- Strategies to Organise Platform Workers
- Making Voices Heard
- Internet Researchers' Conference 2022 (IRC22): #Home, May 25-27
- Internet Researchers' Conference 2022
- Platforms, Power, and Politics: Perspectives from Domestic and Care Work in India
- IFAT and ITF - Protecting Workers in the Digital Platform Economy: Investigating Ola and Uber Drivers’ Occupational Health and Safety
- Atmanirbhar Bharat Meets Digital India: An Evaluation of COVID-19 Relief for Migrants
- Sameet Panda - Data Systems in Welfare: Impact of the JAM Trinity on Pension & PDS in Odisha during COVID-19
- IFAT and ITF - Locking Down the Impact of Covid-19
- COVID-19 Charter Of Recommendations on Gig Work
- Call for Contributions and Reflections: Your experiences in Decolonizing the Internet’s Languages!
- Announcement of a Three-Region Research Alliance on the Appropriate Use of Digital Identity
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- About Us
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The Centre for Internet and Society (CIS) is a non-profit organisation that undertakes interdisciplinary research on internet and digital technologies from policy and academic perspectives. The areas of focus include digital accessibility for persons with disabilities, access to knowledge, intellectual property rights, openness (including open data, free and open source software, open standards, open access, open educational resources, and open video), internet governance, telecommunication reform, digital privacy, and cyber-security. The research at CIS seeks to understand the reconfiguration of social processes and structures through the internet and digital media technologies, and vice versa.
Through its diverse initiatives, CIS explores, intervenes in, and advances contemporary discourse and regulatory practices around internet, technology, and society in India, and elsewhere.
