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Unrecognised and Vulnerable: Reviewing social protection instruments for platform workers
In this issue brief, Chetna V M and Chiara Furtado reflect on developments in social protection for platform workers in India, issues of exclusions and insufficient coverage for workers, and tensions between existing social protection instruments and the call for labour rights-affirming protections for platform workers.
How Concentration Kills Innovation: A Round Table on Investing and Innovating in the Age of Big Tech
We are at the cusp of pivotal technological transformation – driven by rapid advancements in Artificial Intelligence, computing, robotics, biotechnology, and digital infrastructure, including the next generation of communication technologies. India aspires to be one of the leaders in this technological age, with ambitions of achieving a US$1 trillion digital economy in the near future, and domestic startups are anticipated to be a major driving force behind achieving this milestone and as such have been instrumental in ushering investments from state and market actors, alike.
Whose Technology is it Anyway? An exploratory essay on the political economy of India's digital revolution
The story of India's digital journey has become an oft-cited tale of economic success across the globe, inspiring similar experiments in other nations in the Global Majority world - most prominently across sub-Saharan Africa. At home, however, this tale has been used to rapidly normalise the deployment of digital technologies. In this process, these innovations have not just bolstered the state's control over individuals and their actions, but have also enabled the tech elite to extract more value from workers, small businesses, and even consumers.
Navigating the Digitalisation of Finance: User experiences of risks and harms
Our study unpacks the experiences of marginalised users navigating the digitalisation of finance. Through a survey of 3,784 users, 18 interviews and 7 focus group discussions, our study’s findings highlight user experiences of risks and harms while accessing digital financial services, unpacking experiences specifically of persons with disabilities, transgender persons, gender and sexual minorities, elderly persons, women, regional language-first users, and persons facing digital and economic vulnerabilities.
Bahujan Digital Publishing Infrastructures
In this study, we look at alternative Bahujan digital publishing as sites where Bahujans can claim media representation and how a vision of an anti-caste internet is emerging through these publishing practices.
Explainer | Predatory Pricing
Who doesn't love discounts? After all, that is what got so many of us on the internet for the first time. And yet, earlier this year, the Ministry of Corporate Affairs, in its draft Digital Competition Bill, mentioned 'Pricing/Deep Discounting' as one of the Anti-Competitive Practices, or ACPs, that the draft Bill relies on. Does this mean that discounting or pricing can be anti-competitive? If so, how do we identify this form of predatory pricing?
Explainer | Tying and Bundling
Earlier this year, the Ministry of Corporate Affairs released the draft Digital Competition Bill for public comment. Although much has been written about the ex-ante process it proposes, there is little discussion of the nine Anti-Competitive Practices, or ACPs, that the draft Bill builds on. Even when it exists, this discussion is often accompanied by heavy jargon, thereby limiting its accessibility for small businesses, workers, and consumers who are most affected by these ACPs.
Platforming precarity: Data narratives of workers sustaining urban platform services
CIS conducted quantitative surveys with over 800 workers employed in the app-based taxi and delivery sectors across 4 cities in India as part of the ‘Labour Futures’ project supported by the Internet Society Foundation. The surveys covered key employment indicators, including earnings and working hours, work-related cost burdens, income and social security, and platform policies and management. Findings from these surveys are presented as data visualisation briefs centring workers’ everyday experiences. These data briefs form a foundational evidence base for policy and action around labour rights, social protection, and urban inclusion in platform work.
Gig and platform workers’ perspectives on worker collectives
This report highlights findings from a survey conducted by the Telangana Gig and Platform Workers’ Union on platform workers’ perspectives around various worker collectives, particularly platform worker unions and cooperative societies. The survey was conducted with workers working for app-based platform companies like Ola, Uber, InDriver, Swiggy, Zomato, and Flipkart.
Future of the Commons: A Conversation on Artificial Intelligence, Indian Languages, and Archives Conference Report
We are pleased to share our report on the ‘Future of the Commons: A Conversation on Artificial Intelligence, Indian Languages, and Archives’ conference, held in July 2024 at the Maharashtra Knowledge Corporation Limited (MKCL) in Pune.
Combinations and Competition: Why the draft DCB must account for digital mergers and acquisitions
Mergers and Acquisitions (collectively, M&As or Combinations) have been a common practice in industry consolidation for many years now. In fact, as Zuckerberg’s infamous quote suggests, it might be one of the central pillars of today’s internet economy.
Karnataka’s uniform fare policy—Do attempts at parity consider the impact on workers?
Chiara Furtado and Nishkala Sekhar write in The News Minute about the Karnataka transport department’s February 2024 fare policy aiming for parity between aggregator (app-based) and other taxis. While policy interventions towards parity is a welcome step, the article highlights how inequalities and systemic barriers to parity remain for workers.
‘Future of work’ or 21st–century oppressed labour?: Findings from an AIGWU survey with 50 Urban Company housekeeping workers in Bengaluru
n this essay, Nihira Ram shares findings from a survey done by the All India Gig Workers Union with more than 50 migrant workers living in a slum in Bengaluru. The workers primarily provided cleaning and domestic services on the platform, Urban Company (previously UrbanClap).
That Is Not A Livelihood – That Is Helplessness”: Field notes from the Fraazo Delivery Workers Strike in Noida, Greater Noida, and Ghaziabad
In this essay, Rikta Krishnaswamy of the All India Gig Workers’ Union (AIGWU) narrates her experiences of organising and supporting delivery workers’ collective action against Fraazo (a now-defunct platform for produce and grocery delivery). Her essay sheds light on the challenges workers face in organising for better conditions of work. She describes how platforms hide behind legal smokescreens and threats of police action to shirk their responsibility as employers. To make matters worse, obscure employment terms and work management systems make it harder for workers to seek redress from the government through labour dispute resolution processes. The essay is illustrative of how digital platforms have exploited and violated freedoms of the gig workers they employ, while facing no accountability. For this to change, gig workers have to be guaranteed employment rights along with collective rights to their data.
The Platform Economy’s Gatekeeping of Class and Caste Dominance in Urban India
Ambika Tandon and Aayush Rathi contributed an essay on how gated society management apps like MyGate and NoBrokerHood feed on caste and income inequalities in new datafied forms. The essay features in The Formalization of Social Precarities, an anthology edited by Murali Shanmugavelan and Aiha Nguyen and published with Data & Society.
Online Gender Based Violence on Short Form Video Platforms
An inquiry into platform policies and safeguards. This report explores how short-form video platforms in India address online gender based violence (oGBV) by analysing their terms of service, community guidelines (CG), and reporting workflows.
Digital Markets and India: Demystifying the Draft DCB
This document summarises the proceedings of the Roundtable on the draft Digital Competition Bill (DCB) [hereinafter referred to as ‘the Roundtable’]. The Roundtable was conducted online on April 1, 2024, and included representation from academia, law, civil society, and policy organisations. The primary objective of the Roundtable was to discuss the recent report published by the Committee on Digital Competition Law (CDCL) in March 2024 along with the draft of the DCB.
Understanding Feminist Infrastructures: An Exploratory Study of Online Feminist Content Creation Spaces in India
This report explores the growth of feminist infrastructures (including the various interpretations of the term), through research on feminist publishing, content creation and curation spaces and how they have informed the contemporary discourse on feminism, gender, and sexuality in India. The rise of online feminist publications, and related digital media content creation and curation spaces, has engendered new forums for debate, networking, and community-building. This report looks at some of the challenges of developing such publications and platforms, and the role of digital infrastructures in mediating contemporary feminist work and politics.
Workers’ experiences in app-based taxi and delivery sectors: Key initial findings from multi-city quantitative surveys
In 2021-22, the labour research vertical at CIS conducted quantitative surveys with over 1,000 taxi and delivery workers employed in the app-based and offline sectors. The surveys covered key employment indicators, including earnings and working hours, initial investments and work-related cost burdens, income and social security, platform policies and management, and employment arrangements. The surveys were part of the ‘Labour Futures’ project supported by the Internet Society Foundation.
Your economy, our livelihoods: A policy brief by the All India Gig Workers’ Union
In this policy brief, the All India Gig Workers’ Union (AIGWU) presents its critique on NITI Aayog’s report on India’s platform economy. Through experiences from over 3 years of organising gig workers across India, they highlight fallacies in the report that disregard workers’ experiences and realities. They present alternative recommendations that are responsive to these realities, and offer pathways towards rights-affirming futures for workers in the platform economy.
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